Edinburgh Airport Reviews

3.6 Rating 1,325 Reviews

62 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling slow baggage handling. Rude unhelpful staff.”

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Posted 4 months ago

“Dreadful experience with rude staff. We were on an early morning flight with our three grandchildren, to begin with the lady in charge of the queue for baggage drop off clearly did not want to be there, mannerism was terrible, especially as this was a flight full of young children going to Finland for an exciting time. Next was the security, staff were shouting at everybody about the trays, my grandchildren were upset as they did not know what to do. When we finally got jackets, bags, electronics on separate trays we went to go through the scanner, when a lady let out a roar at us and shouted boots off. By this time my grandchildren were in tears. Finally after waiting to find another tray for shoes and boots, we went through the scanner. It beeped for my youngest grandchild and she was told to stand aside, as she was clearly frightened I went to go to her and was rudely told to stand back. By this time our trays had all collected at the bottom, another rude person shouted take the trays off. Rather difficult when you have to look after children and collect 5 separate trays. Totally spoilt the start of my grandchildren's holiday. I felt really embarrassed and ashamed this was a Scottish airport as I have never experienced this rudeness in any other airport. I must add though there was one very nice lady at the start, she saw we were a family and tried to keep us together. I would like to suggest you have better check in facilities for people travelling with young children and train your staff to be more tolerant with people and smile now and again.”

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Posted 4 months ago

“I travel a lot and whenever I return home I am always dismayed by the reception at Edinburgh Airport. From the convoluted route to International Arrivals to the perpetually understaffed immigration desks, rude staff and the general condition of the fabric of the building, it is all a very poor. For many travellers this is their first impression of our city and country. As a returning Scotsman I am embarrassed. How can so many other countries get it so much better? Then there is the baggage collection. This too is a painfully long process (prepare to be waiting for +1 hour). For an airport that has the audacity to charge £5 to drop-off or pick-up passengers, they are kidding themselves on at where they are in the rankings. Edinburgh Airport is a glorified shed in the middle of nowhere. I seldom use the trams but when I see the cost of a single ticket to the city centre, I feel it is out of line with other European cities and is another stealth tax on travellers. In summary, ill-equipped, grossly understaffed, rude staff, dirty, poor lay out and on top of all of this, over-priced.”

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Posted 4 months ago

“Just a horrible ugly unwelcoming building, every time I return from Europe I get the same feeling of utter embarrassment that this excuse of an arrivals hall is what welcomes the world to the fantasic Citi of Edinburgh and the beautiful country of Scotland. What an absolute wasted opportunity to demonstrate what an abundance of design and innovation talent Scotland has”

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Posted 4 months ago

“Ground staff who handled our check-in and later on the onboarding process before heading to the aircraft (employees of the airport, not the airline) were beyond rude in insisting we should hand in our paid-for cabin baggage due to the plane being full. Though that may be understandable their terrible manors and extremely poor service was evident for all to see. When asked why she was taking our bags specifically the female employee said it was because we had the cheapest fair which is a practical impossibility as we paid for both cabin & check in luggage. She also refused to give us her name claiming GDPR which obviously relates to guests/passengers and not operating staff. The supervisor of the process also claimed I was shouting at him despite my never raised my tone beyond conversational standards. Truly awful experience dealing with both these individuals who clearly haven't a clue of how to treat paying guests. Argumentative, plain rude and highly unskilled.”

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Posted 5 months ago

“I was unable to write a review in September to comment on the pool of vomit on the floor at gate 27 which was there for the 90 minutes I waited to board. A disgusting health hazard, ignored by several airport employees and deserving of a zero star rating, hence the reason I could not rate this. I have travelled through the airport this week and can now give this one star review. Dirty floors and restrooms, 50 minute wait for luggage, disrespectful service from several customer facing employees. Apparently there are management team overnight excursions to a local 5 star hotel monthly with motivational speakers - I would suggest motivation on quality improvement and enhancing customer experience.”

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Posted 5 months ago

“Very disappointed, the sits are only near the exit where is cold because the mains door is open and close all the time, coffee shop is also close,people who stay at night time sitting on the floor, no sitting area”

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Posted 5 months ago

Thank you for your review. As you will know we have made significant changes to our infrastructure to accommodate our growth and to fully maximise the use of space we have limited seating facilities in the check-in hall, however we will always provide seating for those who find it uncomfortable to stand for an extended period of time. Kind Regards, Customer Support Team

Posted 5 months ago

“If there were 0 stars that would be the rating From passport control, baggage claim and the farcical “taxi” rank where to start. I’m Edinburgh born and based and dread to think what visitors to our City make of this shambolic arrival point. To be quoted in excess of £50 to the city centre by the saloon cars operating from your “rank” is a joke surely. This following on from being herded like cattle at passport control and an hour’s wait in baggage reclaim. I’m seriously considering flying from Glasgow in the hope that it’s an improvement”

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Posted 5 months ago

“Flew back from Budapest yesterday passport control was beyond a joke. AS a UK Passport holder and born and bred Edinburgh can you please tell me why it only took us 15 minutes to get into Hungary, a place I have never been before and not a National ….but it took 2 hours to get through Passport control in Edinburgh?? Scanner Technology clearly wasn’t working properly and a poor excuse for an advisor being extremely helpful by telling people “it wasn’t her problem and you’ll have to go back in the queue” Great customer service!! It then got worse because if you had the unfortunate experience of the aforementioned failed technology you then had to join the massive queue for a Passport officer to check manually. At one point there were only 2 officers working in the booths with another 4 wandering about not doing very much. As another 2 flights came through adding to the chaos. Families with young children were treated with complete disregard and borderline rude, when they asked for the families to go through quicker due to kids crying needing the loo etc. Clearly the power of being a passport officer goes to their head!! To say I was embarrassed that this was my capitals Airport is an understatement. Completely unacceptable.”

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Posted 5 months ago

“After arriving from Tenerife (,who were brilliant again) we had to stand outside in the cold in an uncovered walkway to queue to get into Border Control. Thankfully it wasn't raining this time. When we eventually got inside the place was crowded and there were other flights waiting to join the queue. It took 45 minutes get through the process which is unacceptable. The only positive was it took so long to get through, the luggage was waiting on the reclaim belt.”

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Posted 5 months ago

Thank you for your review. Both of our arrivals halls are managed by UK Border Force and we have limited influence in their staffing and processes. I'm sorry to hear of the delay however I would encourage you to contact UKBF directly to raise it with them. Kind regards, Customer Support Team

Posted 5 months ago

“As an expat who flies v frequently from the US to Scotland often with American guests , I am so pleased to regularly find wonderful hospitality and hugely improved standards at hotels, restaurants etc throughout Scotland . The utterly huge black mark is that entering Scotland by air is broadly a dreadful experience - while Glasgow airport is passable , Edinburgh and Inverness would rank as less than 3rd world by many yardsticks . The Scottish gov / Scottish Enterprise who know just how important tourism is to the Scottish economy should make it a priority to urgently upgrade basic facilities at EDI and INV and hold British Airways to task for abusing their monoploy status from London airports to Glasgow etc - I daily hear of canceled and delayed flights plus obvious price gauging when any major event occurs in central Scotland Arriving recently from the US at INV with a group of enthusiastic golfers , I had to apologize for the status of INV airport / I have seen better maintained cowsheds . Also artiving earlier this summer from LHR into EDI entailed multiple ground delays in finding a gate and then what seemed like a mile plus hike up and down stairs with bags - many elderly passengers clearly distressed Pass this on to anyone who will listen !! BTW It is inconceivable that EDI has a rating of 3.5/5”

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Posted 6 months ago

“This airport is a complete disgrace. It has so many issues it would be impossible to list them all. I have used many airports worldwide and this comes close to the worst I have experienced - on a regular basis. No improvements ever seem to happen despite the valid comments which have been made regularly and frequently on line by thousands of travellers. And it serves a capital city!!!”

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Posted 6 months ago

Hi there, We usually appreciate all reviews, but I don't see this one as being very helpful. If you do have any constructive feedback please reach out to us via our other contact channels, details of which can be found on our website. Thanks, Customer Support Team

Posted 5 months ago

“Returned from Marmaris through Istanbul and both airports are absolutely Spotless. When you land at Edinburgh it is filthy and disgusting. What a welcome to Scotland. Huge cleaning effort required but it's been like this for years”

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Posted 6 months ago

“I was appalled from the crowded departure event ( herded like sheep ) although minus the electric prods . Generally shabby throughout as others have remarked , down at heel . Returned after 1 he Ibiza a/p delay and sat in plane on Edin runway for over 2.5 hrs awaiting a plane stand . Returning to terminal building equally bad dragging heavy suitcases up 3/4 flights of concrete stairs no escalators , such a shame compared with Glasgow which is by no means perfect .Hopefully you will get funding to upgrade meanwhile I shall avoid .sorry”

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Posted 6 months ago

“I could have mistaken my arrival at Edinburgh airport for a third world country. It’s all been said in other comments below. Such a contrast to depart from other European airports with pleasant and modern facilities to arrive in a “shed” that’s Edinburgh. On departure the main airport is simply too small to accommodate the growing number of passengers, the security area is a joke. As a capital city airport it simply doesn’t cut it. Final point, why are parking charges higher than Glasgow. Overall not a good experience and where possible I try and plan my travel from Glasgow.”

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Posted 6 months ago

“Customer service is diabolical, particularly at security. Unhelpful, surly staff. I will travel to another airport in future after 2 bad experiences despite living in Edinburgh. Writing this review is pointless as you clearly don’t listen to your customers anyway.”

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Posted 6 months ago

“2 issues. 1) Departures and security not fit for purpose due to inability to handle number of passengers asked of it. 2) Baggage reclaim, on the last 2 occasions, this year, waited 1.75hrs and 1.5hrs respectively, for out luggage. Not acceptable and not fit for purpose. Baggage bands frequently jamming due mainly to large golf club type bags didn't help (technology is available and in place at other airports to stop or reduce this happening). Unfortunately, this is not new - Airport doesn't have the staff, the equipment or the will to deal with the number of flights and passengers asked of it. Fills me with dread having to go near the place - I use other airports, drive, use the train or the bus, where possible, compared to using Edinburgh airport.”

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Posted 6 months ago

“Waited over 2 hours for baggage at 2am not what you want after 5hr flight. Baggage area not big enough to handle all flights arriving, not enough seats, ladies toilets were disgusting (no toilet paper in some cubicles and floors dirty) god knows what visitors to the city must think. All that money doing airport up but it is a complete mess.”

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Posted 6 months ago

“1st October 2023, Easyjet flight from Antalya we waited 2 hours for luggage reclaim. The distance to walk from getting off plane and the amount of stairs to climb to reach passport control is totally unacceptable.”

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Posted 6 months ago

“Shambolic pedestrian walkway from long term parking to terminal. Being made to queue outside in the rain,while waiting to go upstairs to security check area. On return,alongside whole plane of passengers,waiting over 1 hour 30 minutes for our luggage to appear on carousel after it got ‘lost’ somewhere in the airport? Shambolic non signage for ‘walkway’ return to long term car park. Too small an airport,while trying to act all international. Roll on flights from any other airport apart from this wee shambles.”

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Posted 6 months ago

Edinburgh Airport is rated 3.6 based on 1,325 reviews