“An unacceptably long time to collect baggage. Never encountered this kind of delay in any other airport not even much bigger ones. Missed two buses in the meantime.
Upon departure the self service system is absolutely chaotic. Even worse, no receipt of the deposited bag is give by the system. What would one do in case the luggage is lost? How can one substantiate an insurance claim?
Security clearance was on the other side very professional and efficient.”
“After remote parking it required a long transit through the airport construction site to the terminal. We entered the border control area which resembles a shed still under construction. Four of the nine Border Control positions were manned. The automatic passport readers were still being installed and were not available. Border Control were very efficient and the waiting time was not excessive. This Border Control area is not welcoming and I wonder what impression visitors to Edinburgh must have when they see this.”
“Security checking is chaotic and far slower than virtually any other airport I've traveled through.
The facilities airside - bars, restaurants and shops - are too small for the number of passengers passing through.”
“The signage both getting into the proper area of the airport AND then trying to find your gate is quite poor. We were returning a rental car - and the signs directed us through departures, I guess, making us pay a pound to get out when all we did was drive in there. Not a good plan.”
“Just horrible going through Security and being barked at and treated like cattle - and I was cold and thought i'd taken off my jacket etc, but no, I had to even take off my light woollen cardigan. I know Sec urity's necessary but ...”
“My flybe flight from Endinburgh to Birmingham was delayed 40 mins because there were two passengers on the flight that had arrived that needed wheelchairs, no staff were available or prepared for them, they sat on the plane all this time waiting for help. They only needed assistance down the steps into a wheelchair, sure this health and safety gone crazy, some could and should have helped them down the very few steps on that little plane and into the wheelchairs. This is not first time In have been delayed in such a manor.”
“Tram too expensive for couple of stops from the new railway station ie same price as from city centre.
No comfortable seats for people arriving on midnight flights and having to wait until early morning for bus to Aberdeen ie bad connections to rest of Scotland and then the wait is not supported by comfortable waiting seats.”
“Your out baggage lines are deplorable. Other airports check in the bags right at the counter. It was an hour standing in that very long and slow line. Please get more efficient like a modern airport.”
“Security was fast and efficient, HOWEVER these self-check in/self-bag tag machines have got to go. absolute chaos, people everywhere not knowing what they are doing. seems more time-consuming than doing it the 'old fashioned' way. ridiculous.”
“Very rude man in security, case pulled over, very abruptly said tablet should be flat in tray when I asked where it informed passenger of this stated notices all around but should have check online. He then took my case away without explanation and I was left standing. After several minutes he shouted from a distance to go round other side an stuck up "V's" which I took to mean 2 trays. Communication s the key to good customer service, obviously this man lacked these skills”