“An unacceptably long time to collect baggage. Never encountered this kind of delay in any other airport not even much bigger ones. Missed two buses in the meantime.
Upon departure the self service system is absolutely chaotic. Even worse, no receipt of the deposited bag is give by the system. What would one do in case the luggage is lost? How can one substantiate an insurance claim?
Security clearance was on the other side very professional and efficient.”
“No real problems with the airport however, my husband usually gets searched because he has two artificial knees. This doesn't usually bother him but this time the man that was searching him kept asking questions which my husband could not understand because I he man spoke fast and did not annunciate well. Made for more of a delay than necessary.”
“We arrived on time at 11.45pm after an uneventful flight from Athens having made up time en route. On arrival the plane taxied to the furthest possible point by the perimeter fence, the captain apologised profusely but his frustration was clear. We were herded onto two buses, the last people, an elderly couple having to be literally squeezed in by the official. We then drove for over 7 minutes and queued behind 4 other buses by empty plane parking with air bridges to enter a packed passport control where officials struggled with the numbers and the passport scanners kept failing. There was a 25 minute wait at the taxi rank, where at least a lady from City cabs was explaining and asking people to share taxis if they could (25 min wait also for Airbus). I have been in many third world countries that put this shambolic airport to shame. I doubt this will make any difference as passenger care is clearly not a priority to the airport authority as I had a remarkably similar experience on a late flight from Munich 3 weeks ago. Nobody is in charge, nobody is accountable, there didn't appear to be a duty manager or anyone else to explain ther chaos, it really should be the subject of an investigative press report. Sarah Munro”
“Excuse me for my not good English.
1 - In arrive from Italy check of passports fast (only 10 minutes wait)
2 - In departure, good information, not queue in check in bags, appreciate specific line for family in check in.”
“After remote parking it required a long transit through the airport construction site to the terminal. We entered the border control area which resembles a shed still under construction. Four of the nine Border Control positions were manned. The automatic passport readers were still being installed and were not available. Border Control were very efficient and the waiting time was not excessive. This Border Control area is not welcoming and I wonder what impression visitors to Edinburgh must have when they see this.”
“Security checking is chaotic and far slower than virtually any other airport I've traveled through.
The facilities airside - bars, restaurants and shops - are too small for the number of passengers passing through.”