Arrival waited an hour of luggage. No staff to answer or help with questions. Departure was a nightmare. The rudest staff and security personnel. Picked apart every piece of carry on bags. 4 ounce jar of heather honey sealed ??? Left back. Everyone was getting the same treatment which meant very long lines with long wait times. I was given three claim tickets for a 4 ounce jar of honey and a few other items that was never going to be mailed to me after a reassuring yes it would be mailed with no explanation on what to do with claim tickets. I was in tears after the lines. No one cares at this airport. An elderly man was being treated in a very unacceptable way in front of me. A traveler next to me waiting in the security line apologized for staff and airport. She was a citizen of Scotland and was clearly embarrassed for the way the staff was treating people. The airport experience was horrific. Traveled many places but this was the absolute worst. This is a review but it won't matter. Nothing will be done to fix anything. I tried follow-up calls after our experience at the airport, but the response was not helpful. It was ridiculous. I wish there was a zero to give for a rating a 1 star is to generous.