Checking in baggage on outbound flight to Paris was terrible. Q’d for nearly 1hr 50 which is unacceptable. What’s more unacceptable was that people further back Q occasionally got pulled out to use self check in baggage terminals. We eventually did self check in but that was a nightmare too. 5 of us in a party & 4 of us had wrong names come up on screen from scanning passport!!! Apparently this is a known problem & you just have to keep rescanning till correct name appears -REALLY!!!!! On return flight we also had to wait 1.5hrs for baggage which is again unacceptable!!! Paris CDG experience was SO much BETTER - really efficient, quick & also helpful staff.