After 35 years of air travel arriving to Edinburgh early hours Wednesday from Lanzarote worst arrival experience I have ever encountered. Passport control tool 2 hours to get through . No staff to help arrivals no toilet facilities etc . We had grandchild with us lots crying babies and exhausted mums as having to carry children as didn’t have prams . Once through passport control luggage all over floor which was filthy . Jet 2 staff tried best to sort luggage hand out water etc . Toilet’s filthy. No shops open for people travelling onwards can’t even get a coffee . It is a disgrace if airport can’t cope with flights don’t accept them . Don’t bother with your usual robotic reply customer service team . Just accept responsibility for being a terrible airport with no consideration for passengers. Don’t deserve any stars !