Recently arrived at EDI after a 7hr 10 min flight from Calgary. Our flight was 20 mins early but we sat on the apron for 35mins due to lack of stand. Ehhh it’s not like they didn’t know we would be early! On arrival it was like entering a coo shed! Welcome to Scotland! As previously commented on -it was like a third world country. Another flight arrived at the same time. Literally hundreds of people being herded up and down stairs and all coming together at a single pinch point with one airport member of staff shouting instructions. Poor girl! There was a very long queue for BorderControl slowly snaking it’s way round. Automated machines are great but much slower than staff - but then again that means the government employing people! Once outside, the baggage reclaim area was no better. Despite being labelled ‘priority’ our bags were literally last off. (I’m aware this is an airline/handling agent problem and not EDI but it’s certainly not helping the overall experience. The whole area looks like it has been quickly and cheaply erected with no ‘Welcome’ or warmth to it. We were being picked up by a local hotel transfer and from touchdown to walking out the building it took us 1hr 35 mins - our driver commented ‘it’s usually bad but that’s disgraceful’. I’m ashamed to say this is our capital city’s airport. The growth in the number of routes served from Edinburgh is great news but the airport neither has the facilities nor staff to cope with them. I dread to think what foreign visitors/business travellers think! We live on the west coast and in the last 12 months we’ve flown long haul from EDI 3 times but I’m done with it. Unfortunately my next trip will now be with BA from GLA via LHR which sticks in my throat but it’s got to better than using Edinburgh airport! GIP get your finger out and complete the investment in EDI and that it both needs and deserves.