Flew back from Budapest yesterday passport control was beyond a joke. AS a UK Passport holder and born and bred Edinburgh can you please tell me why it only took us 15 minutes to get into Hungary, a place I have never been before and not a National ….but it took 2 hours to get through Passport control in Edinburgh?? Scanner Technology clearly wasn’t working properly and a poor excuse for an advisor being extremely helpful by telling people “it wasn’t her problem and you’ll have to go back in the queue” Great customer service!! It then got worse because if you had the unfortunate experience of the aforementioned failed technology you then had to join the massive queue for a Passport officer to check manually. At one point there were only 2 officers working in the booths with another 4 wandering about not doing very much. As another 2 flights came through adding to the chaos. Families with young children were treated with complete disregard and borderline rude, when they asked for the families to go through quicker due to kids crying needing the loo etc. Clearly the power of being a passport officer goes to their head!! To say I was embarrassed that this was my capitals Airport is an understatement. Completely unacceptable.