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Anonymous
Terrible signposting at the entrance left me funnelled into the drop off zone with no way out, paying £1 for the privilege of getting lost. Once inside, I had an unacceptably long delay along with the vast majority of other passengers in security, as 90% of carry-on bags were diverted for inspection after x-ray. No one should complain about heightened security at a time of terrorist threat, but you must provide sufficient resources to manage this; you knew there would be an increased workload for your poor staff. One fellow passenger said he had been waiting an hour. Airside is clean and tidy but by 19:30 most of the food outlets had closed their fridges; I had the choice of waiting for hot food (now not an option because of the security delays) or two types of panini at one outlet by Wetherspoons. Luckily I found it in time. The bar man that served me was efficient and sympathetic but really, this experience is not acceptable. I know you can do better than this from previous visits, hence two stars rather than a grudging one.
8 years ago
Edinburgh Airport has a 3.5 average rating from 1,400 reviews