When I flew in on Flybe, it took about 25 minutes for the first bags to get onto the conveyor, which was about 40% of my flight time to get there! What annoyed me most is that there was no information about the delay, or a message board to say what the predicted wait time would be. I suggest that you display the predicted arrival time of the bags or at least the state. This is not hard to put in place. The bags are either 'Waiting to be unloaded', 'unloading', 'on the way' or 'at the conveyor'. A quick scan of the first bag off the plane would change the state from 'waiting' to 'unloading' . 'On the way' would be when the first bag cart leaves the planes gate. Etc. Predicted lead times are easy to implement. Most frustration comes from not knowing what is going on. The bag guys at the conveyor did not know nor didn't care to let us know why there was such a delay.