Anonymous
Chaotic and unorganized. To start,the traffic and congestion of people was much too large for the size of this airport. Directional signage was unclear or simply wrong and many check-in machines and baggage belts were not working. Secondly, our boarding passes were not scanning at the check-in machines. We asked for assistance and we're told to check via e-mail and the airport attendant simply walked away (As international travellers we do not have our phones on us constantly nor are signed in to Wi-Fi). We asked a second attendant for assistance and were told to step out of the line while we were trying to access our boarding passes online (this line was approx 80-100 people long). We asked for assistance from a 3rd attendant and we were finally directed to a help desk and had to then wait in another line of approx 50 people. My wife was also 6.5 months pregnant at the time, making this process exceptionally difficult and never once were we offered assistance.
6 years ago
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Edinburgh Airport has a 3.6 average rating from 1,326 reviews

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