Departures at Edinburgh Airport worked well enough but Arrivals was a disaster. On 9th June 2018 at approximately 12.45 pm the E-Passport control was completely broken. Luckily for us a guard told me that, despite us having E-Passports we would be better going through the longer queues to manual passport checking. He wasn't wrong. Chaos was breaking out in the massive queue starting to build at E-Passport gates (all of them) as Red Crosses blocked all passenger access. By the time we had been checked manually nobody seemed to have made it through those automatic gates! Then, upon leaving passport control to the baggage claim a huge glass door tried to knock me and others off our feet with an electronic voice screaming at us! The whole thing was a total shambles and a very poor example set to new visitors to Scotland. Friends who use Edinburgh Airport say this is typical so airport management - get a grip! I would single out Edinburgh Airport Police and Border Security police for praise as they were all very courteous and helpful. Also the parking was excellent.