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Edinburgh Airport Reviews

3.6 Rating 1,325 Reviews

62 %

of reviewers recommend Edinburgh Airport

Company Reviews

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Edinburgh Airport 5 star review on 16th June 2017

Edinburgh Airport 1 star review on 16th June 2017

Edinburgh Airport 5 star review on 15th June 2017

Edinburgh Airport 5 star review on 13th June 2017

Edinburgh Airport 2 star review on 12th June 2017

Edinburgh Airport 2 star review on 12th June 2017

16

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a proud Scotsman, I am embarrassed and ashamed of Edinburgh airport. From arrival Via Roads littered with potholes and faded markings. A long stay car park that’s a shambles With the entrance dug up and abandoned, no shuttle bus anymore, so a walk along an undefined, uncovered, badly lit path, no signs and with no trolleys for baggage. Good luck. The whole airport, Poor organisation, badly run, underfunded, lacking maintenance, disillusioned and fed up staff. Rip off prices at every turn, Traveler’s are simply a target to be exploited, thats what it feels like. I’ve read replies from customer services to other poor reviews, its alway an excuse and never the Airports fault???? Yes it is!!!! Take ownership of the issues, better organisation and planning. Proper leadership from the top for starters. I visit plenty other clean, efficient, well run airports. What’s happened Edinburgh airport????? Terrible, terrible terrible. Embarrassing, embarrassing!!!! I am ashamed. After family discussion, we will now only use Edinburgh Airport as a last resort, why would anyone use this Airport unless they had to. Get a grip Edinburgh Airport.”

Posted 1 month ago

“I travel a lot and whenever I return home I am always dismayed by the reception at Edinburgh Airport. From the convoluted route to International Arrivals to the perpetually understaffed immigration desks, rude staff and the general condition of the fabric of the building, it is all a very poor. For many travellers this is their first impression of our city and country. As a returning Scotsman I am embarrassed. How can so many other countries get it so much better? Then there is the baggage collection. This too is a painfully long process (prepare to be waiting for +1 hour). For an airport that has the audacity to charge £5 to drop-off or pick-up passengers, they are kidding themselves on at where they are in the rankings. Edinburgh Airport is a glorified shed in the middle of nowhere. I seldom use the trams but when I see the cost of a single ticket to the city centre, I feel it is out of line with other European cities and is another stealth tax on travellers. In summary, ill-equipped, grossly understaffed, rude staff, dirty, poor lay out and on top of all of this, over-priced.”

Posted 4 months ago

“If there were 0 stars that would be the rating From passport control, baggage claim and the farcical “taxi” rank where to start. I’m Edinburgh born and based and dread to think what visitors to our City make of this shambolic arrival point. To be quoted in excess of £50 to the city centre by the saloon cars operating from your “rank” is a joke surely. This following on from being herded like cattle at passport control and an hour’s wait in baggage reclaim. I’m seriously considering flying from Glasgow in the hope that it’s an improvement”

Posted 5 months ago

“After arriving from Tenerife (,who were brilliant again) we had to stand outside in the cold in an uncovered walkway to queue to get into Border Control. Thankfully it wasn't raining this time. When we eventually got inside the place was crowded and there were other flights waiting to join the queue. It took 45 minutes get through the process which is unacceptable. The only positive was it took so long to get through, the luggage was waiting on the reclaim belt.”

Posted 5 months ago

Thank you for your review. Both of our arrivals halls are managed by UK Border Force and we have limited influence in their staffing and processes. I'm sorry to hear of the delay however I would encourage you to contact UKBF directly to raise it with them. Kind regards, Customer Support Team

Posted 5 months ago

“This airport is a complete disgrace. It has so many issues it would be impossible to list them all. I have used many airports worldwide and this comes close to the worst I have experienced - on a regular basis. No improvements ever seem to happen despite the valid comments which have been made regularly and frequently on line by thousands of travellers. And it serves a capital city!!!”

Posted 5 months ago

Hi there, We usually appreciate all reviews, but I don't see this one as being very helpful. If you do have any constructive feedback please reach out to us via our other contact channels, details of which can be found on our website. Thanks, Customer Support Team

Posted 5 months ago

“Returned from Marmaris through Istanbul and both airports are absolutely Spotless. When you land at Edinburgh it is filthy and disgusting. What a welcome to Scotland. Huge cleaning effort required but it's been like this for years”

Posted 6 months ago

“I think this is, by far, the worst airport I have ever used. How disabled passengers are meant to use it is beyond me. It's probably best to avoid if at all possible.”

Posted 7 months ago

“The worst airport in the UK. Planes always have to wait for a stand . Steps never ready . No escalator to leave - you have to use steps . Not enough staff on baggage reclaim so you wait for ever. If at all possible avoid flying from here - head to Newcastle . Edinburgh airport is cutting costs ready fir its private equity owners to sell. Embarrassing.”

Posted 7 months ago

“There is no point in listing the countless issues as nothing improves. My best advice now is to AVOID.”

Posted 8 months ago

Thank you for your review. I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. Kind regards, Customer Support Team

Posted 7 months ago

“Edinburgh airport is a disaster. The check in area was so busy we had to pass through the packed cafe to get to the toilet. The whole building is cramped, dated and dirty. Security is an unpleasant experience with rude and unhelpful staff. Food choice very limited. We travelled to Oslo which was a world apart, although also v busy. Best to replace Edinburgh and Glasgow with one bigger, modern and accessible airport. Be nice to have an airport fit for 21st century.”

Posted 9 months ago

Thank you for your review, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. Kind regards, Customer Support Team

Posted 9 months ago

“The whole layout is terrible. Forcing people through duty free should be a crime. No path from carpark to terminal. Single escalator for entire airport to departures. Generally dirty. And terrible wait times and congestion for bag reclaim area.”

Posted 9 months ago

“Edinburgh airport. A complete joke and the other things they don't accept any blame on there terrible customer services blaming the airlines who counter blame the the airport. Absolute joke. I overheard folks saying they had travelled to Edinburgh to save a few quid. But vowed they would never return due to poor service. I complained direct to Edinburgh airport received the usual woody response.”

Posted 9 months ago

“Arrived yesterday on klm flight from Amsterdam. Waited on taxiway for 20 minutes while captain explained that the gate allocated to us still had a plane there. Eventually we were allocated another gate. Another 20 minutes elapsed before we disembarked. Left on a pier then had to descend, go outside then along a strange concrete corridor before entering a partially complete warehouse that constituted passport control. Incompetent staff were opening and shutting lanes randomly thereby letting passengers behind skip past us. Then the real problems started. Baggage collection. In to another partially completed warehouse that would have been worthy of east Berlin 1955. 40 minutes later our baggage arrived. The time from landing to exiting baggage shed was just under 2 hours. Then we popped in to marks and Spencer’s to find the only bread for sale had no wheat in it. Then we went to get a taxi. To save time we went to drop off area hoping to grab a taxi there. As we did so one came in and hit a bollard doing a fair bit of damage to his car. He reluctantly took us explaining that a monopoly has been created by edinburgh airport to prevent Uber and other companies picking up passengers. It really is incredible that scotlands capital city welcomes visitors in to this shambles of an airport”

Posted 9 months ago

Thank you for your review. The disembarkation and baggage delivery processes are the responsibility of your airline and their contracted handling agent. I'd encourage you to reach out to them as they may be able to provide you with a full response regarding this. Kind regards, Customer Support Team

Posted 9 months ago

“Airport was OK But getting to and from there is a complete RIP OFF. If you take the tram from Princess Square, just off Princess Street which is very close to Waverley train station it costs £7.50 per person for a single ticket. The journey is 14 stops, however if you travel two stops less to Cogarburn it costs £2.00 per person for a single ticket. I asked a tram supervisor why the massive discrepancy in cost and was informed that the charge was made by the airport. In addition to this the food and drink costs are very high, even for an airport. The final nail in the coffin was the fact that there is a £6.00 supplement added to each taxi ride from the airport. Therefore a £9.75 short, three mile taxi ride then becomes a £15.75 trip. I have travelled to and from this airport on several occasions but this will be my last time. I do not appreciate being exploited and will take my custom elsewhere.”

Posted 10 months ago

Thank you for your review. I can confirm it is the individual transport companies that set their fares. I would encourage you to contact them directly. Kind Regards, Customer Support Team

Posted 10 months ago

“The airport security staff at Edinburgh airport on the morning of 02/04/2023 seem unaware of the correct procedures for passengers with medical devices to comply with the Civil Aviation Authority (CAA) guidelines. The CAA guidelines detail that medical devices should not be removed and another search method to be offered. As the first female officer did not know what to do with a passenger wearing an insulin pump and CGM sensor and asked her female supervisor for advice who then told me either to remove the medical devices and go through the scanner or wait for a room to become available for a search. I challenged this and was told by the supervisor that this was CAA policy. As I have flown in the last 12 months through Edinburgh, Glasgow, Heathrow, Gatwick, Zurich, Doha, JFK, Puckett, Innsbruck, & Turin airports which all did not require the medical device’s removal and was offered a hand pat down/ hand held metal detector to be used for checking that I complied with the security requirements due to the medical device I wear. These security staff at Edinburgh airport were not adequately trained to ensure compliance with CAA guidelines and to help passengers.”

Posted 1 year ago

“Obnoxious staff at security. Do they have any training in customer service? I doubt it.”

Posted 1 year ago

“Longer to get off the flight than the flight duration. I fly weekly. This week it took just over an hour to fly from Schipol to Edinburgh. Then at least over an out to get off the flight and then through security. I heard one American gentleman on the phone “Edinburgh is the most incompetent airport” C’mon get a grip Edinburgh! Edinburgh is one of the most iconic cities in the world and first impressions count for people visiting Scotland. The other day we came through the exit and went to M&S and the staff members first words weren’t “hope you had a good flight? Welcome”. But “ Wanna Baag” Embarrassment to Scotland.”

Posted 1 year ago

“Nobody to speak too Over 1.5hrs for luggage Terrible airport All airport does is pass the blame But more than Happy to take car parking money fees”

Posted 1 year ago

“Toilets are disgusting, whole airport seems under-staffed. Transport to airport isn't great, train then bus - no direct rail link or anything sensible like you'd see at Prestwick for example. Shops are tightly packed and not that good, arrivals and departures are narrow and there isn't much room: forget it if you're in wheelchair. Airport far too small and far too rubbish for the volume of flights coming in and out. National joke airport.”

Posted 1 year ago

“After reading a lot of these reviews, it seems to me that the response from Edinburgh Airport is the same , blame everyone else , and take no responsibility when it’s clearly an management and organisation situation. Doesn’t look good for Scotland. Wash going to fly from Edinburgh, not now .”

Posted 1 year ago

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Edinburgh Airport is rated 3.6 based on 1,325 reviews