“They have cleaned up the booking process, although it is still difficult to find the Parking Service on the Airport website - this could be much more simple to locate.”
“In general, the airport is very good. However, I would rate departure as a 5, but arrival as a 3. I am in the travel and tourism industry and from a first impression point of view, 3* is not acceptable. Domestic arrivals are fine, but when it comes to Border Control and Baggage Reclaim for international arrivals, it is a lottery. Once again, Border Control was a mess this week if more than one flight arrives at the same time. It's not hard to sort out. Get some stronger people managing the queues and get the bags off the plane quicker. First impressions!!”
“It was small enough to manage relatively easily. But there could be better signs directing people to the buses and tram leading to city center. I found the doors to the bus stops more or less by accident after we had already passed by them.”
“Hello
The airport is very nice, bright and easy to travel. The only point I did not like is the Gate 1 - 1E - 1F - 1K embarkation area, the area is very small, and the boarding passes are not well-defined, so the area was chaotic and unclear. People were a little scared, not knowing well what the right line was.
Greetings Susanna Lanzoni”
“Very easy and quick through security despite it being very busy.
Only problem is getting in to the airport. The one small access road is insufficient to service a busy airport”
“Good amount of shops and places to eat. A couple of downfalls were not enough seating in the shopping area, not enough free charging stations (plugs or USB connections) and water refill stations (to cut down on buying plastic bottles)”
“security check could be better organised - trays building up next to additional hand luggage check point - queue building up and stopping flow of customers collecting trays”
