Edinburgh Airport Reviews

3.5 Rating 1,388 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This airport is a joke. Its bad enough being kept waiting abroad after the europeans sticking the boot in post brexit but to arrive into arrivals number one with 4 out of only 5 passport readers working while two border force staff sit doing nothing, its a joke. Doesn't finish there, they charge for a luggage trolly.”

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Posted 1 month ago

“Just arrived waited over a hour for bags. Service is pathetic. When is someone going to do something about it”

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Posted 1 month ago

“Edinburgh airport is a disgrace. People arrive into ‘sheds’ with dirty floors and have to climb up and down stairs with their carry-on luggage then in a final insult have to pay to rent a trolley. This airport belongs in some third world country.”

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Posted 4 months ago

“Grubby and tired looking. No charging points and very little seating. Felt that we passengers were a nuisance and we should leave as soon as possible. Too small for the numbers going though. Not a pleasant place.”

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Posted 5 months ago

“I've been flying from Edi pretty often due to work reasons. The service at the bag drop is constantly very slow and it looks like the staff don't know what they are supposed to do. Flights are constantly delayed due to exotic reasons like staff shortages at the airport. It's very stressful to fly from this airport if you have connecting flights waiting for you at your next destination.”

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Posted 5 months ago

“I have been to the airport twice and both times I have wanted to buy a krispy kreme donut before my flight but unfortunately there has never been anyone at cash register to serve the donuts. I don’t know if the krispy kreme kiosk has just been forgotten or maybe the workers just don’t care about serving customers. Next time I might just consider taking a donut myself and leaving a few pounds on the till.”

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Posted 7 months ago

“Me and my family visitted Scotland and Edinburgh Airport for the first time last Thursday on a flight from Billund with Ryan Air. We flew back today (this Thursday). Our arrival we waited for 1 hour and 45 minute for our luggage. At least 10 later arrivals got their luggage before people from the plane we were on. The luggae were handled by Swissport. We have now read a lot of reviews on Swissport and it seems that Swissport is an absolute dissasterious company. I do not understand what they are still doing in Edinburgh Airport. On our way back today we were boarded by a very grumpy female employee carrying a Swissport-west. She was yelling disgrafully at the passengers. Otherwise other things seems to function at the airport today. We was rather quickly through the bagdrop and was kindly guided through security. So thats possitive. Upon all the other reviews on Swissport and our own experiences, I would strongly recommend that Edinburgh Airport finds a replacement for Swissport. We are reluctant to return to Edinburgh Airport as long as we risk our luggage being handled by Swissport.”

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Posted 7 months ago

“The last 2 times I’ve landed at Edinburgh Airport the baggage reclaim has been very slow. 45 minutes and over an hour. I’m not sure who has ultimate responsibility but it needs to be improved. It spoils your travel and makes you consider other airports which don’t seem to have the same problems. I’m only giving 2 stars which are given to other parts of the process as it would be no stars for baggage reclaim.”

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Posted 8 months ago

“Airport is fine. Security experience is terrible. Arcane rules on carry on liquids are inconsistent with rest of the developed world which results in ridiculous delays with NO increase in safety/security. Too many dead-eyed disinterested (bordering on obnoxious) security agents. The whole operation appears to be a thinly veiled government full-employment initiative and it’s asinine. Unnecessarily stupid experience that diminishes a great country.”

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Posted 9 months ago

Thank you for your review. The rules in security regarding liquids have been in place since 2006 and there have been no changes since then. We are currently in the process of upgrading our security scanners and we expect more of these to come online in the coming months. Kind regards, Customer Support Team

Posted 9 months ago

“Waited 15 minutes on the plane for a bus to take us to the terminal then only one turned up. 5 minutes later the second one arrived. We then proceeded to drive round the airport, parked for about another 10 minutes then drove back to roughly where we had started. Now a long walk up a scruffy staircase followed by an exceptionally long queue at Border Control, we even had to queue to get into the border control area. Finally after spending about 15 minutes scanning the baggage conveyor we managed to find someone to ask where our bags were. Apparently they had been taken off and stacked against a nearby wall. Someone could have said. This airport is an embarrassment.”

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Posted 9 months ago

Hello, Thank you for your review. I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 9 months ago

“Edinburgh Airport is sorely lacking in organisation and practical customer care. We fly a lot and dread when we have to use Edinburgh Airport. It’s a shame Glasgow Airport has cut flights since the pandemic as they are much better. Edinburgh really needs to work on the poor welcome to Scotland people receive coming into their airport.”

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Posted 10 months ago

Hello, We are sorry to hear about your disappointing experience at Edinburgh Airport. We strive to provide a positive and welcoming experience for all travelers, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns. We understand the importance of organisation and practical customer care in providing a seamless airport experience, and we apologize for any shortcomings you encountered during your visit. We are constantly working to improve our services and facilities to enhance the overall travel experience for our passengers. Your feedback will be shared with our team so that we can address the areas that need improvement. If there are specific issues or suggestions you would like to bring to our attention, please feel free to reach out to our customer support team at https://support.edinburghairport.com/hc/en-gb/requests/new. Your input is important to us as we strive to make positive changes to better serve our customers. Kind Regards, Customer Support Team

Posted 10 months ago

“Edinburgh airport is poorly managed and disorganised. The airport cannot cope with the number of flights and subsequent passengers. Profit seems to be the only driver. The current operators seem to be unwilling to undertake a root and branch re-design of the airport that would , at least match the leading mediums sized airports in Europe or Asia. Initial points to consider are -Customer experience such as seating -Layout of the airport service areas -Covered, stylish access to parking areas -Engaging architecture”

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Posted 11 months ago

“Flew out to Poland the security check through was a joke queued out the doors gates being turned off because of back log then turned on poor show Edinburgh airport”

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Posted 1 year ago

“We arrived November 10th at 19.30 hours. Customs was great to get through but your toilets (ladies and gents) were disgusthing not clean at all and a dirty smell! Even when drying your hands, the air that comes out smelled like urine! International airport?? Really not representative….. great though to have the tram to the city center!”

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Posted 1 year ago

“Nowhere to eat or drink despite reading on internet that Costa is open 24 hours. Arrived early giving us plenty of time because of bad weather and extremely disappointed. Security closed and Costa closed once we got through.”

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Posted 1 year ago

Thank you for your review. The only retail outlet that is open within the terminal for 24 hours a day is Starbucks which is located next to International Arrivals. Kind regards, Customer Support Team

Posted 1 year ago

“Baggage took over an hour to come off plane. No reasons given or apologies. Passport control queue was average.”

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Posted 1 year ago

“Grim, soulless, 3 flights of stairs on arrival and the floor grimier looking than a nightclub at 4 am. Is this the best Scotland capital has to offer?”

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Posted 1 year ago

“I am a Scot who fortunately lives in Austria, but I had the misfortune to have to come back to the UK to pick up a new Brexit approved passport (hopefully I'll be let back into Schengen) and got my firm to fly me to Edinburgh airport where I could visit my folks at the same time. I haven't been here since last year and I was depressed then by the shabby appearance of the airport and borderline hostility by some of the security staff. One elderly American lady in front of me made the mistake of asking a guy in a high vis jacket where she she go to to get her passport stamped and she was gruffly told to read the limited signage. So much for welcome to Scotland, maer like awa hame tae yer ain country hen. So I was not expecting a fantastic experience this time. True to form this time EDI did not disappoint. We arrived on the late flight from Amsterdam only to be left to stand on the tarmac for 15 minutes till one of the employees got off their mobile and realised, oh there's a plane load of people standing out in the cold perhaps we should let them into the building? So we then shuffled along the queue to get our passports checked. There was no open hostility to the guests this time, it was more a simmering resentment that we passengers dared to take up their valuable time. This was an improvement but only just. The state of repair and clenliness in the immigration hall is frankly pitiful. Does anyone ever clean the floor in there? Not that this would help when many of the floor tiles had been repaired with duct tape. This place would not look out of place in Port Hardcourt in Nigeria. I am not surprised there are signs up telling you not to take photos. I am pretty sure this has nothing to do with security and more to do with the fact that they don't want anyone posting pictures of the shabby state of the place to the internet. After reading some of the other reviews on here amazingly my bags actually arrived in fairly short order and I was able make my way out into the drizzle, which I can't blame on the airport. It's Scotland, the weather is sh*te. What I can blame on the airport is the fact my father was charged £5 for the 2 minutes and 30 seconds it took to pick me up in the dropoff zone and leave. A minute of that was him trying to get the machine to accept his card. You do realise that in other parts of the world, even really expensive parts of the world, you can actually drop off and pick up people at the airport for free? Vienna gives you 10 minutes before you are charged. On the way back out of the country on Saturday I also flew out of EDI. My father I know again had to cough up 5 quid to drop me off. My first stop before checking in was to find a lavatory, which was not exactly clean, there was toilet paper in the stalls but also skid marks on the pans and a stench of stale urine like your average Weatherspoons pub. I know gents toilets are never places you want to hang around in unless that's your thing, but perhaps it would be an idea to hire some more cleaning staff or get the ones you have to move their mops about a bit more. On my way to check in I passed a machine that had been thoughtfully placed so you could check the weight of your luggage, I was almost impressed until I noticed that you needed to pay to use it. Let me guess another 5 quid per bag. Why not just offer it as a service because no Scot is going to pay to use it. Or perhaps it's meant for gullible Americans. The check in itself was relatively painless compared to the previous time where I was made to check in a small box containg a fragile Harry Potter figurine which I bought in Jenner's for my sons birthday. Contrary to what it says on the posters you can't always take 2 bags through. Well I suppose you can if you buy it at the exorbitant prices that you get charged by Duty free. I can actually buy Talisker whiskey in Vienna for half the price that they are charging in EDI duty free. Security was also pretty good, the staff were pleasant and I got through fairly easily which is a plus. However when it came to boarding the staff at the gate had either only just started in their jobs or were so overworked that they had lost interest because the boarding process was shambolic. There were 3 of them there, one grumpy guy who was doinh all the work and looked like he was ready to punch someone, one gormless looking woman who just watched and another who was fiddling with a radio. You do realise that most people can't actually read minds? Perhaps if you decide to board by groups you could actually inform people which group you want to board next. It was just so inefficient. Is this the worst airport experience I have ever had, far from it, but considering EDI is the airport of the capital city in Scotland you would expect it to be better than your average 3rd world banana republic. It's just a bit shabby and shambolic, which pretty much fits Britain's post Brexit image.”

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Posted 1 year ago

“Awful as per!!!! What’s going on with you Edinburgh Airpirt!????? Shouldn’t have to wait more than an hour for luggage!!!!! 😡”

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Posted 1 year ago

Hi there, I'm sorry to hear you experienced a wait for your baggage and I understand how frustrating this must have been. The baggage delivery process is the responsibility of the airline and their contracted handling agent. Kind regards, Customer Support Team Edinburgh Airport

Posted 1 year ago

“You have a 64% positive review??? Everyone I've spoken to has a negative opinion! The arrivals Hall in particular is a complete disgrace. Queues wind on for half an hour or so. This is surely a health risk in such a confined area! Even a staff member admitted he absolutely never flies from Edinburgh. Security in Departures is a shambles - the staff are friendly and (mostly) competent to their credit. I can't imagine having to work in that environment daily. Overall though, using this airport fills me with dread. Truly- an embarrassing introduction if you're visiting Scotland!”

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Posted 1 year ago

Edinburgh Airport is rated 3.5 based on 1,388 reviews