Edinburgh Airport Reviews

3.4 Rating 1,429 Reviews

58 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grim, soulless, 3 flights of stairs on arrival and the floor grimier looking than a nightclub at 4 am. Is this the best Scotland capital has to offer?”

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Posted 1 year ago

“I am a Scot who fortunately lives in Austria, but I had the misfortune to have to come back to the UK to pick up a new Brexit approved passport (hopefully I'll be let back into Schengen) and got my firm to fly me to Edinburgh airport where I could visit my folks at the same time. I haven't been here since last year and I was depressed then by the shabby appearance of the airport and borderline hostility by some of the security staff. One elderly American lady in front of me made the mistake of asking a guy in a high vis jacket where she she go to to get her passport stamped and she was gruffly told to read the limited signage. So much for welcome to Scotland, maer like awa hame tae yer ain country hen. So I was not expecting a fantastic experience this time. True to form this time EDI did not disappoint. We arrived on the late flight from Amsterdam only to be left to stand on the tarmac for 15 minutes till one of the employees got off their mobile and realised, oh there's a plane load of people standing out in the cold perhaps we should let them into the building? So we then shuffled along the queue to get our passports checked. There was no open hostility to the guests this time, it was more a simmering resentment that we passengers dared to take up their valuable time. This was an improvement but only just. The state of repair and clenliness in the immigration hall is frankly pitiful. Does anyone ever clean the floor in there? Not that this would help when many of the floor tiles had been repaired with duct tape. This place would not look out of place in Port Hardcourt in Nigeria. I am not surprised there are signs up telling you not to take photos. I am pretty sure this has nothing to do with security and more to do with the fact that they don't want anyone posting pictures of the shabby state of the place to the internet. After reading some of the other reviews on here amazingly my bags actually arrived in fairly short order and I was able make my way out into the drizzle, which I can't blame on the airport. It's Scotland, the weather is sh*te. What I can blame on the airport is the fact my father was charged £5 for the 2 minutes and 30 seconds it took to pick me up in the dropoff zone and leave. A minute of that was him trying to get the machine to accept his card. You do realise that in other parts of the world, even really expensive parts of the world, you can actually drop off and pick up people at the airport for free? Vienna gives you 10 minutes before you are charged. On the way back out of the country on Saturday I also flew out of EDI. My father I know again had to cough up 5 quid to drop me off. My first stop before checking in was to find a lavatory, which was not exactly clean, there was toilet paper in the stalls but also skid marks on the pans and a stench of stale urine like your average Weatherspoons pub. I know gents toilets are never places you want to hang around in unless that's your thing, but perhaps it would be an idea to hire some more cleaning staff or get the ones you have to move their mops about a bit more. On my way to check in I passed a machine that had been thoughtfully placed so you could check the weight of your luggage, I was almost impressed until I noticed that you needed to pay to use it. Let me guess another 5 quid per bag. Why not just offer it as a service because no Scot is going to pay to use it. Or perhaps it's meant for gullible Americans. The check in itself was relatively painless compared to the previous time where I was made to check in a small box containg a fragile Harry Potter figurine which I bought in Jenner's for my sons birthday. Contrary to what it says on the posters you can't always take 2 bags through. Well I suppose you can if you buy it at the exorbitant prices that you get charged by Duty free. I can actually buy Talisker whiskey in Vienna for half the price that they are charging in EDI duty free. Security was also pretty good, the staff were pleasant and I got through fairly easily which is a plus. However when it came to boarding the staff at the gate had either only just started in their jobs or were so overworked that they had lost interest because the boarding process was shambolic. There were 3 of them there, one grumpy guy who was doinh all the work and looked like he was ready to punch someone, one gormless looking woman who just watched and another who was fiddling with a radio. You do realise that most people can't actually read minds? Perhaps if you decide to board by groups you could actually inform people which group you want to board next. It was just so inefficient. Is this the worst airport experience I have ever had, far from it, but considering EDI is the airport of the capital city in Scotland you would expect it to be better than your average 3rd world banana republic. It's just a bit shabby and shambolic, which pretty much fits Britain's post Brexit image.”

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Posted 1 year ago

“Awful as per!!!! What’s going on with you Edinburgh Airpirt!????? Shouldn’t have to wait more than an hour for luggage!!!!! 😡”

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Posted 1 year ago

Hi there, I'm sorry to hear you experienced a wait for your baggage and I understand how frustrating this must have been. The baggage delivery process is the responsibility of the airline and their contracted handling agent. Kind regards, Customer Support Team Edinburgh Airport

Posted 1 year ago

“You have a 64% positive review??? Everyone I've spoken to has a negative opinion! The arrivals Hall in particular is a complete disgrace. Queues wind on for half an hour or so. This is surely a health risk in such a confined area! Even a staff member admitted he absolutely never flies from Edinburgh. Security in Departures is a shambles - the staff are friendly and (mostly) competent to their credit. I can't imagine having to work in that environment daily. Overall though, using this airport fills me with dread. Truly- an embarrassing introduction if you're visiting Scotland!”

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Posted 1 year ago

“Possibly the worst airport I have ever travelled from ! No WiFi and no phone signal - hit and miss if I could use my data - very annoying when the airlines me is asking you to check the app and the app will not load !! The toilets are disgusting- obviously not been cleaned recently- floor dirty, toilet had hair in in it and up the tiled walls. Hand dryer didn’t work ….. No options for healthy eating - just geared up to people who want to drink in dreadful chain pubs ……. Everything felt grubby - maybe as it is Sunday there are no staff ?! Currently sat in Hudson Grill - lots of uncleared tables - my table is sticky (the menu I had to prise apart due to food on it ) if you are happy with pubs and cheap nasty food then Edinburgh airport is for you !”

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Posted 2 years ago

“It's important to differentiate between arrivals and departures. Arrivals are acceptable, not good but acceptable. But the chaos around departures is in a class of its own. Its all so badly planned. There are so many problems, it would take a while to list them. But suffice to say that it is a noisy, chaotic experience.”

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Posted 2 years ago

“I forgot to put my phone in the security tray. I told the official at the body scanner to which his response was "fucking hell". I appreciate they were busy but that is unacceptable.”

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Posted 2 years ago

“Checking in baggage on outbound flight to Paris was terrible. Q’d for nearly 1hr 50 which is unacceptable. What’s more unacceptable was that people further back Q occasionally got pulled out to use self check in baggage terminals. We eventually did self check in but that was a nightmare too. 5 of us in a party & 4 of us had wrong names come up on screen from scanning passport!!! Apparently this is a known problem & you just have to keep rescanning till correct name appears -REALLY!!!!! On return flight we also had to wait 1.5hrs for baggage which is again unacceptable!!! Paris CDG experience was SO much BETTER - really efficient, quick & also helpful staff.”

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Posted 2 years ago

“Whose idea was it to have several airlines go through the same queue to check luggage in? I arrived at airport just over 2hrs before flight and spent about 1 1/2hrs trying to get luggage checked in before I could get under barrier to get it checked in. Thankfully Security was well organised but after taking a comfort break, buying a bottle of water my flight was boarding. On my return journey I was shocked at the state of the corridor we had to walk through. Dull, dirty and paint chipped everywhere. What a welcome to the capital City for International visitors.”

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Posted 3 years ago

“5 and 10 years ago airport was great with staff, even though it was cramped. But last 3-4 years it has really declined. Slow luggage handling, and damaged luggage 2 times now. And customer service is basically non-functioning. To bad since it has been so much better. Really horrible for tourists I must think. Tram is working brilliant at least, so a second star for that.”

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Posted 3 years ago

“It is strange that there are long lines at Security, Immigration, Baggage Reclaim, etc. and yet when you get to Duty Free you can sail through without any delay! How is that Duty Free can man their operation successfully and all other airport departments fail?”

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Posted 3 years ago

“Extremely disappointed with Edinburgh Airport Baggage management. Arrived this evening at 22:20 on the Jet2 flight LS728 from Tenerife. It’s now 23:45 and we are still waiting for the baggage to arrive. This is my second time returning into Edinburgh Airport and my second time waiting over an hour for my baggage. Not a good service and a nightmare for people with young children or onward travel. Edinburgh will not be my first choice of Scottish airport in the future.”

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Posted 3 years ago

“The parking was fine. Reversed in. No bother. Picked my car up and drove home when finished. My point being I did that myself. Waiting almost an hour to get my luggage was not good service. I dunno whether or was Swissport, Ryanair or the airport. In any event a thoroughly poor service on the baggage return.”

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Posted 6 years ago

“I regularly travel through the airport. Great to see new flights being added and more passengers however all facilities seem too busy and perception is that facilities are struggling to cope. No longer a pleasant airport to travel through.”

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Posted 7 years ago

“Departures at Edinburgh Airport worked well enough but Arrivals was a disaster. On 9th June 2018 at approximately 12.45 pm the E-Passport control was completely broken. Luckily for us a guard told me that, despite us having E-Passports we would be better going through the longer queues to manual passport checking. He wasn't wrong. Chaos was breaking out in the massive queue starting to build at E-Passport gates (all of them) as Red Crosses blocked all passenger access. By the time we had been checked manually nobody seemed to have made it through those automatic gates! Then, upon leaving passport control to the baggage claim a huge glass door tried to knock me and others off our feet with an electronic voice screaming at us! The whole thing was a total shambles and a very poor example set to new visitors to Scotland. Friends who use Edinburgh Airport say this is typical so airport management - get a grip! I would single out Edinburgh Airport Police and Border Security police for praise as they were all very courteous and helpful. Also the parking was excellent.”

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Posted 7 years ago

“Arrived back from Lanzarote just before 1am. Taxied to Gate 25. Had to wait half an hour for buses to arrive to take us back to the Arrivals Hall near Gate 2. Immigration clearance was pathetically slow. Did not get get home to Fife until 3.30am. Not a happy chappie!”

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Posted 7 years ago

“We went to the Gathering restaurant and we had to wait about 50 minutes for our food. Others were served in front of us. I did complain, but it made no difference. I was asked if I wanted to complain while I was actually complaining. What is the point of that? It's. Not as though I had all the time in the world to start filling in forms.”

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Posted 8 years ago

“The approach roads are a complete joke. Far too many minor junctions, and poor signage at final roundabout. First impressions are very important, and whilst the airport may say these are out with its control, they give a very poor impression. New security is good, but staff advising passengers which queue to join immediately after electronic aboarding pass check should be much better trained.”

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Posted 8 years ago

“Apparently nobody is aware that you cannot get boarding passes for any and all flights to the USA if you are connecting or U.K. Security procedures to change terminals. I'm Scottish my American family and I were trying to get checked in to Manchester then Houston. Couldn't get boarding pass to houston. In Manchester we couldn't simply change terminals without a pass issued from Edinburgh. We nearly missed our connection. Please train your staff on YOUR OWN SECURITY PROCEDURES! And at least put up a notice about the USA boarding issue.”

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Posted 8 years ago

“Your departure screens are off to the side rather than being easily accessible for checkins prior to boarding. Not enough plugins for recharging electronic devices as well.”

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Posted 8 years ago

Edinburgh Airport is rated 3.4 based on 1,429 reviews