Edinburgh Airport Reviews

3.4 Rating 1,439 Reviews

58 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

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“My zip was damaged on my suitcase by a heavy handed security inspector leaving me unable to lock it causing me to have to purchase another On complaining to staff they are denying ant responsibility and one gets the feeling they don’t care and I’ll just have to accept it ! Also while I’m at it the toilets in the arrival shed were disgusting !!! Welcome to Scotland!!”

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Posted 9 hours ago

“Poorly designed airport. It doesn't seem to be built or designed for the amount of people that travel through it. Poorly signed. No sense of a flow or direction when getting through security. Security is hectic and chaotic. Gates closing and opening everywhere. You can be diverted after leaving ure bags off to another security scanner. The boarding areas are also atrocious. People blocking the routes for walking. Totally crowded.”

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Posted 1 week ago

“Staunchview.org responded to my inquiry in a timely and professional manner,”

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Posted 1 week ago

“Having arrived from a shiny, clean, modern Malaga Airport, the initial impression of Edinburgh Airport was like a metaphor for a country in decline (it's my home airport, by the way). Dirty chipped paint, filthy, soiled carpets, dreadful lighting, ridiculous back-and-forward lines which zig-zag for an age to get to passport control...the whole impression was one of neglect. This is the first thing visitors see, and I was frankly ashamed of this being the welcome to my country - thoroughly dispiriting and depressing.”

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Posted 2 weeks ago

“It started driving in . Signposts for car parks are awful ended up going through drop off and back in again which cost an additional £6 carparks way over priced . No information boards in arrivals hall had to guess what arrival gate he would come in at . No seating in arrivals area several older people standing uncomfortably . It seems every time I come they are making it more and more difficult for people picking up !”

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Posted 2 weeks ago

“What a disappointment encounter such an INADEQUATE airport in modern Europe! No escalators to or from gates. No lifts to or from gates and IF there is a lift, it is not working or ONLY staff/personal can use it. ‘Bridges’’ not being used in spite of sitting in full view close to the aeroplanes. Long rolling walkways are not working/ sealed off. Persons in their seventies with a bit of osteoarthritis in knees and hips but who are fairly agile but have a bit of problems with stairs are told, when complaining about the above, to organise assisttence… What a waste! Shame on you Edinburgh Airport! Avoid Edinburgh Airport at all cost if you are a passenger!!”

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Posted 2 weeks ago

“Edinburgh Airport is A National Disgrace. Why is there something like ten times the facilities for moving passengers through security for departure than arrival? Because passengers spend loads more in shopping malls, restaurants and bars than what they do trying to get to their luggage. Arriving at Edinburgh, you can be faced with a queue for passport control of a quarter of a mile in what looks like a third world country tin shed!! And what has the SNP government done about it? As with everything else, nothing! “It’s a commercial enterprise” they would say and we have no control. You’re the Government! Do something about it!”

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Posted 3 weeks ago

“Edinburgh Airport is not a gateway; it's a meticulously designed money trap. From the moment you approach, the extortion begins. Drive through the drop-off zone by mistake? Charged. Enter the car park but leave immediately without parking? Charged. Simply need a luggage trolley after a long flight? Charged. There is no gesture of goodwill, only the relentless whirring of barriers and scanners extracting cash at every possible turn. The experience is compounded by a baffling lack of common sense. Barriers remain inplace, forcing you through pointless, empty zig-zag queues for no reason other than what appears to be sheer laziness. This place should be utterly ashamed. For countless visitors, this is their first impression of Scotland, and it screams one thing: we care more about your wallet than your welcome. An appallingly greedy operation that leaves a bitterly sour taste. Avoid where possible.”

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Posted 3 weeks ago

“The worst airport in Britain along with the worst management. It’s portrayed to passengers that there was a sudden incident that impacted the baggage handling service that had a knock on effect of a 2 hour 15 minute delay to retrieve my baggage last night on the flight from Larnaca But I had the same in July coming back from Majorca If you read the reviews going back some time it’s a repetitive subject that senior management chooses to ignore due to people at this time not voting with their feet and going elsewhere. Full of praise for the Jet 2 staff who faced and helped the public unlike the management Only industry who subject their customers to the poorest customer service without any accountability, compensation to customers or support to the baggage handlers who ,though undermanned still turn up to get put through the mill to make up for the lack of numbers. Time the government stepped in or the public vote with their feet”

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Posted 4 weeks ago

“Your staff at gate 1F today were clearly lying telling people the lift did not work, which it clearly did when seeing an escorted passenger using it. Very hard for a fairly agile old person with osteoarthritic knees having to go encountering the stairs descending. Why not letting your passengers use your lifts???This happens so often at your airport. Worst airport in Europe!! Shame on you!!”

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Posted 1 month ago

“Shambles. Nearly everyday something major breaks, including the vehicles with the stairs to disembark the aircrafts, the baggage carousels, literally the front doors to the airport. It takes approximately an hour to get your baggage & get through passport control. There isn’t enough space in the terminal for the volume of people, no seating, dirty & often too hot. The car park was designed by an absolute idiot, it’s also £18 to stop in short stay for around 25 mins. When the new owners (who are obviously dreadful) took over, they should have negotiated a new CEO & upper management team, this place is absolutely disgraceful & DESPERATELY needs investment. Shameful bunch of incompetent clowns”

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Posted 1 month ago

“Hi Edinburgh thanks for leaving our cases out in the rain, just arrived on holiday and found the clothes in both cases wet.”

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Posted 1 month ago

“Was made to stand for 90 minutes waiting for my luggage while 2 American airplanes were put before us. Whilst the management strutted around with the official from American Airlines. Was obvious we were there first. More disgusted with the fact that people in wheelchairs were totally disregarded in this respect. Tackled the management and the office and eventually managed to get our luggage.”

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Posted 1 month ago

“For a country's capital this airport is the pits. Just traveled to the airport and £6 drop off is ridiculous and even the baggage trollies have a charge for their use "go stingy Scotland". Used two of the toilets whilst waiting for my flight only to find some of the urinals and wash hand basin also out of order 🤨 Not a very good impression of Scotland”

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Posted 1 month ago

“Baggage handling is unbelievably slow - and absolutely no information or explanation for the reason available. No visible staff around baggage reclaim area and electronic evaluation of service out of order! Not good enough & embarrassing for visitors to Edinburgh.”

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Posted 1 month ago

“Parking a rip-off. £18 for 40 minutes picking up.”

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Posted 1 month ago

“I travelled to Edinburgh from Geneva with EasyJet 15th august. The Edinburgh Festival was on so there should be more service at this time…. What a disaster on landing stood on the road exiting the shuttle bus as there were TOO many arrival passengers entering for passport check. Unbelievable. Do the management not read these complaints. Disgraceful.”

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Posted 1 month ago

“Flew from Edinburgh Airport on the 14 th what a shambles Staff rude inadequate seating at gates no one new what they were doing, must sat Jet 2 staff brilliant under stress I see lots of negative reviews of this airport with no replies this shows me that the higher management just don’t care”

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Posted 2 months ago

“Had a 6 am flight. Queue to security took 45 mins. I was looking at some holiday photos on my phone while waiting when some 19/20 years old security guy (?) aggressively tapped me on my shoulder and said “you delete that, I saw what you did” assuming I took a photo. I said I didn’t and showed him and he vaguely apologised. Going through security was chaotic. When about to board, some young girl checked our passports and tickets not really knowing what she was doing g and scrolling through her social media (!!!). No indication on the priority boarding either so no one knew where they were meant to be. Customer service is a skill that staff in this airport obviously lack of. I’ve been travelling through this airport for 17 years but this year was the worse.”

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Posted 2 months ago

“Awful airport. Overcrowded, lack of seating in departure areas”

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Posted 2 months ago

Edinburgh Airport is rated 3.4 based on 1,439 reviews