Edinburgh Airport Reviews

3.5 Rating 1,400 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again despite an on time arrival, the lack of ground crew to allow a timely disembark was frustrating.We sat in the plane with doors open waiting for 35 minutes .How can you not be ready for a scheduled flight?This isn’t the first time the staff have been caught unawares of a scheduled arrival.The pilot and a stewardess eventually donned high viz vests and guided the passengers all of 30 ft from the bottom of the stairs to the waiting ..really in 2025 we are still using buses?The result was we have a line up of buses dropping lots of passengers at Passport Control all at the same time causing more delays and missed trains and connections .Honestly as the national airport we deserve and expect better.Not much of an first impression we are giving our foreign guests with this sad excuse for an airport.I won’t even mention the poor infrastructure just start with managing the resources properly that you do have. Must do better.”

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Posted 3 days ago

“Bit of a dump featuring hardwood seats for the lucky few to occupy the few. Filthy floors. No traffic flow management with multitudes crisscrossing for arrivals and departures. Unclear signage adding to a general atmosphere of bedlam and confusion.”

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Posted 1 week ago

“This airport provides an absolutely terrible experience. I’m sick and tired of travelling to and from here . It’s an awful experience. More and more passengers are subjected to a completely inferior service. I can’t think of one good thing to say about this excuse for an airport . Whoever is in charge , and the team there , need to be sacked . If they think that they’re providing a professional service , they’re delusional. Between checking in , security , border controls , collecting baggage , trolleys that need to be paid for ( £2 ) , expensive drop off / pick up zones . It’s a complete rip off. I can’t think of anything good to say about this airport . That’s based upon countless times that I’ve had over many years. It’s got steadily worse. So , stop deluding yourselves management . Make it a pleasant experience.”

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Posted 1 week ago

“Usual chaos. Flight delayed, fine, waited another 20/30 mins on plane for stairs. Mile long queues is the understatement of the year. No help for vulnerable, hardly any staff. Thankfully just had hand luggage or god knows how long that wld have taken. The saving grace was the taxi staff. Edinburgh the only thing you excel at is ineptitude. Embarrassing really.”

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Posted 1 week ago

“Every arrival is the same. I have again arrived - having to wait well over an hour for bags to arrive on the carousel. When asking staff about the delay you simply get avoidance- this is not my job, I operate forklifts. May I make a few basic suggestions. There were no issues with diverted flights- so passenger numbers could have been predicted- I would assume therefore there should be enough staff. If not, put the forklift driver out the back- the staff present didn’t offer any value other than to irritate with reluctance to help. Finally, prioritise the bags in the order the flights come in! This is my second arrival at Edinburgh- last time I didn’t get my bags for a month. Travel to Newcastle Airport- then get the train. That’s what I will do in the future!”

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Posted 1 week ago

“Yet again we have to walk off the plane down stairs onto the tarmac, underneath the unused airbridge. Incompetent leadership and operational couldn't care less management.”

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Posted 2 weeks ago

“Travelling from Edinburgh to Amsterdam was a treat with having the helping hand of the wonderful man Gordon Stubbs who was so helpful and kind to guide us through the way to our departure, thank you Gordon you're STAR!!”

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Posted 3 weeks ago

“Returned from Tenereife last night waited one hour and fifteen minutes for suitcases. The next flight came in from Turkey and there cases were coming of at the same stand. So you can imagine the amount of people standing waiting it was a total shambles. No health and safety considered. Jet 2 staff standing about doing nothing why not tell people to stand back until first flight that came in get there cases of. Never flying Edinburgh Airport again it is always the same on the way back. If you have children definitely wouldn’t be doing these flights far too long to wait for cases. The amount of people that were reporting there cases broke was out of order. Get you act together jet 2 absolute disgrace.”

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Posted 3 weeks ago

“Most airports have smoking areas. Why doesn't Edinburgh Airport have one? There are a lot of smokers and they are much more stressed if they can't smoke.”

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Posted 1 month ago

“After disembarking on a wet afternoon all passengers had to walk to passport control through puddles inside the terminal and pretty much guess which way to go. When in passport control no queue system or guidance until you hit the control zone but to do this you all have to merge with all other passengers coming from different entrances. Waited for over an hour to get through passport control which is a total joke. I have seen cattle being herded with more control and care. The staff are incompetent and lack any sign of customer service. For a so called international airport it’s embarrassing.”

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Posted 1 month ago

“This airport is a public disgrace. It’s an embarrassment to be the airport for the capital city. Somebody needs to take back this airport from current owners and force investment in it”

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Posted 2 months ago

“Once again in Edinburgh Airport. Waited 1 hour after the plane landed for our luggage. Missed our bus home. Abysmal service”

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Posted 2 months ago

“Very rude staff and filthy toilets. I was subjected to a manual search whilst going through security. I travel a lot and have been searched before but never like this. The woman actually put her hands down my trousers. When I protested and said that was way too invasive, she asked, in a threatening voice, if I was objecting to the search. I felt if I objected that something worse would happen. I felt sick after it and went into the bathroom only to be confronted by overflowing sanitary bins and blocked toilets. I will never travel through this airport again.”

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Posted 3 months ago

“Dreadful - third world is nothing against this airport.”

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Posted 3 months ago

“This airport is a joke. Its bad enough being kept waiting abroad after the europeans sticking the boot in post brexit but to arrive into arrivals number one with 4 out of only 5 passport readers working while two border force staff sit doing nothing, its a joke. Doesn't finish there, they charge for a luggage trolly.”

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Posted 3 months ago

“Just arrived waited over a hour for bags. Service is pathetic. When is someone going to do something about it”

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Posted 4 months ago

“Pathetic, sitting on an aircraft for longer than we were in the air!!! Waiting on ground crew, not as if they didn’t know the aircraft wasn’t coming. Not enough staff PATHETIC”

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Posted 5 months ago

“I am in Arrivals and have been wIting for baggage for over an hour. No explanation given. Terrible service and istly”

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Posted 5 months ago

“Delay of over an hour, the worst experience for security hall in UK - no idea what the problem was, no explanations, maybe poor staffing or perhaps this is normal customer experience for Edinburgh --- ill be avoiding this airport in the future. Good luck if you have to use this "airport"...”

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Posted 5 months ago

“Absolute joke. Ridiculous queues, rude staff. My son missed his flight yesterday having queued for over 3 hours .... he didn't get as far as security. Its like busy periods come as a shock.... they know exactly how many flights and passengers they have every day. Totally unprofessional, unprepared, rude and a national embarrassment. I travel throughout Europe regularly.... worst airport I have used. Just as well there are no negative scores as one is a massive over assessment”

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Posted 5 months ago

Edinburgh Airport is rated 3.5 based on 1,400 reviews