Edinburgh Airport Reviews

3.4 Rating 1,407 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edinburgh Airport is ok to leave from, but it must be the worst in Europe to arrive into!! Having used Barcelona and Charles de Gaulle in the past two months, Edinburgh falls badly behind them - they both have escalators and travelators to help people move easily through the airport - when you arrive back in Edinburgh you are faced with three flights of stairs to climb, followed by a walk along a corridor, then two flights of stairs down to Passport control!!! - was there never any thought of installing escalators when the airport was 'improved' a number of years ago???”

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Posted 5 days ago

“Edinburgh airport is an absolute disgrace. Shabby, cramped, dirty, smelly and hopelessly under-invested. How do they get away with only having stairs and one tiny lift to get to the flights - all other airports have escalators etc. It is by far the worst airport I have been to - the only other terrible ones are in the Uk. The only solution is to demolish it and start again - bolting on additional bits just makes it worse.”

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Posted 5 days ago

“Never Ever again!!”

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Posted 1 week ago

“Arrived on a flight from Bergen - unable to alight from the shuttle bus into the airport because people from previous buses were queued airside OUTSIDE the customs hall. Long, long queue for passport control, no help when the e-gate refused to accept my passport. The customs hall is gloomy, grubby and altogether a horrible place for visitors from abroad as their first taste of the capital. Ditto baggage reclaim and the exit to the outside.”

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Posted 1 week ago

“Worst airport I’ve been to in years. We just arrived back home to Edinburgh after a holiday that saw us go through 4 international airports in Africa. All are vastly better than Edinburgh. On arrival back we waited 25 minutes at the carousel for our luggage and a further 40 minutes (yes 40!) for a taxi which is only taking us 15 minutes to our house. Apparently there’s a wee show going on at the highland centre and we can’t cope with a bit of traffic. Pathetic.”

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Posted 1 week ago

“It took 45 mins for the luggage to come through when I flew from Lhr to Edi… not for the first time… a regular occurrence!!! Why are there no escalators going down to baggage reclaim… we watched elderly ppl struggling with luggage and there only one lift!!! Very badly planned exit.”

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Posted 2 weeks ago

“Baggage reclaim is the poorest world wide I have experienced, having visited over 42 different airports all over the world. What an embarrassment for a so called international airport in my home country.”

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Posted 2 weeks ago

“Once again despite an on time arrival, the lack of ground crew to allow a timely disembark was frustrating.We sat in the plane with doors open waiting for 35 minutes .How can you not be ready for a scheduled flight?This isn’t the first time the staff have been caught unawares of a scheduled arrival.The pilot and a stewardess eventually donned high viz vests and guided the passengers all of 30 ft from the bottom of the stairs to the waiting ..really in 2025 we are still using buses?The result was we have a line up of buses dropping lots of passengers at Passport Control all at the same time causing more delays and missed trains and connections .Honestly as the national airport we deserve and expect better.Not much of an first impression we are giving our foreign guests with this sad excuse for an airport.I won’t even mention the poor infrastructure just start with managing the resources properly that you do have. Must do better.”

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Posted 1 month ago

“Bit of a dump featuring hardwood seats for the lucky few to occupy the few. Filthy floors. No traffic flow management with multitudes crisscrossing for arrivals and departures. Unclear signage adding to a general atmosphere of bedlam and confusion.”

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Posted 1 month ago

“This airport provides an absolutely terrible experience. I’m sick and tired of travelling to and from here . It’s an awful experience. More and more passengers are subjected to a completely inferior service. I can’t think of one good thing to say about this excuse for an airport . Whoever is in charge , and the team there , need to be sacked . If they think that they’re providing a professional service , they’re delusional. Between checking in , security , border controls , collecting baggage , trolleys that need to be paid for ( £2 ) , expensive drop off / pick up zones . It’s a complete rip off. I can’t think of anything good to say about this airport . That’s based upon countless times that I’ve had over many years. It’s got steadily worse. So , stop deluding yourselves management . Make it a pleasant experience.”

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Posted 1 month ago

“Usual chaos. Flight delayed, fine, waited another 20/30 mins on plane for stairs. Mile long queues is the understatement of the year. No help for vulnerable, hardly any staff. Thankfully just had hand luggage or god knows how long that wld have taken. The saving grace was the taxi staff. Edinburgh the only thing you excel at is ineptitude. Embarrassing really.”

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Posted 1 month ago

“Every arrival is the same. I have again arrived - having to wait well over an hour for bags to arrive on the carousel. When asking staff about the delay you simply get avoidance- this is not my job, I operate forklifts. May I make a few basic suggestions. There were no issues with diverted flights- so passenger numbers could have been predicted- I would assume therefore there should be enough staff. If not, put the forklift driver out the back- the staff present didn’t offer any value other than to irritate with reluctance to help. Finally, prioritise the bags in the order the flights come in! This is my second arrival at Edinburgh- last time I didn’t get my bags for a month. Travel to Newcastle Airport- then get the train. That’s what I will do in the future!”

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Posted 1 month ago

“Yet again we have to walk off the plane down stairs onto the tarmac, underneath the unused airbridge. Incompetent leadership and operational couldn't care less management.”

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Posted 1 month ago

“Travelling from Edinburgh to Amsterdam was a treat with having the helping hand of the wonderful man Gordon Stubbs who was so helpful and kind to guide us through the way to our departure, thank you Gordon you're STAR!!”

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Posted 1 month ago

“Returned from Tenereife last night waited one hour and fifteen minutes for suitcases. The next flight came in from Turkey and there cases were coming of at the same stand. So you can imagine the amount of people standing waiting it was a total shambles. No health and safety considered. Jet 2 staff standing about doing nothing why not tell people to stand back until first flight that came in get there cases of. Never flying Edinburgh Airport again it is always the same on the way back. If you have children definitely wouldn’t be doing these flights far too long to wait for cases. The amount of people that were reporting there cases broke was out of order. Get you act together jet 2 absolute disgrace.”

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Posted 1 month ago

“Most airports have smoking areas. Why doesn't Edinburgh Airport have one? There are a lot of smokers and they are much more stressed if they can't smoke.”

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Posted 2 months ago

“After disembarking on a wet afternoon all passengers had to walk to passport control through puddles inside the terminal and pretty much guess which way to go. When in passport control no queue system or guidance until you hit the control zone but to do this you all have to merge with all other passengers coming from different entrances. Waited for over an hour to get through passport control which is a total joke. I have seen cattle being herded with more control and care. The staff are incompetent and lack any sign of customer service. For a so called international airport it’s embarrassing.”

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Posted 2 months ago

“This airport is a public disgrace. It’s an embarrassment to be the airport for the capital city. Somebody needs to take back this airport from current owners and force investment in it”

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Posted 3 months ago

“Once again in Edinburgh Airport. Waited 1 hour after the plane landed for our luggage. Missed our bus home. Abysmal service”

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Posted 3 months ago

“Very rude staff and filthy toilets. I was subjected to a manual search whilst going through security. I travel a lot and have been searched before but never like this. The woman actually put her hands down my trousers. When I protested and said that was way too invasive, she asked, in a threatening voice, if I was objecting to the search. I felt if I objected that something worse would happen. I felt sick after it and went into the bathroom only to be confronted by overflowing sanitary bins and blocked toilets. I will never travel through this airport again.”

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Posted 4 months ago

Edinburgh Airport is rated 3.4 based on 1,407 reviews