Edinburgh Airport Reviews

3.4 Rating 1,453 Reviews

57 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love leaving from my local airport, all good, no problems, 5 stars. However, the thought of returning and going through that disgrace of an arrivals 'shed' leaves me with knots in my stomach. Surely it must be a priority to get this sorted. I cringe at what our international friends think when they arrive.”

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Posted 2 days ago

“The arrangement with luggage trolleys are about making money for the airport not about helping passengers. The over sophisticated system was out of action so everyone carried as opposed to using a trolley. Bizarre. Clearly about shareholders and profits not about passengers. What should a passenger pay to use a trolley? Where is the equity in that? If you are rich or strong it is fine. I felt very patronised by the poor luggage arrangements I feel sorry for the staff that have to put up with ranting passengers when it is clearly not their fault. Quite the most blatant “rip off” tactic I have ever seen in a public place.”

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Posted 3 weeks ago

“Why am I waiting an hour for my bags from Belgium? This is a consistent experience at Edinburgh Airport a d often complained about by family and friends for years now. Can something please be done to fix this? Distressed infants and tired people are made to wait far too long for bags.”

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Posted 3 weeks ago

“The floor on the exit from the baggage reclaim area is dirty and strewn with litter. The route to the pick up point is dark dingy and not welcoming. What a welcome to Scotland. If the main airport is uncared for what does thst say for a country as a whole. An embarrassed Scotsman”

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Posted 1 month ago

“As the ‘flagship airport’ for Scotland it is a disgrace. For the past three trips had to wait at least 30 minutes for baggage. Very poor for those with limited mobility. It seems that more has been spent on the shopping experience rather than meeting the needs of passengers. If I have opportunity will travel through Newcastle or Manchester. Sorry but not good enough.”

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Posted 1 month ago

“I was happy but not delighted with the initial assisted travel service. Book in staff were impersonal and unwelcoming, however the hands-on staff were brilliant. I cannot fault the assisted travel procedures from there on”

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Posted 1 month ago

“The airport is entirely focused on extorting as much money as possible from you. The taxi service leaving the airport is truly appalling. Yet again > 20 minute wait. No longer any choice if taxis. And the prices are 25% higher than black cabs. Shameful. But this airport has no sham”

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Posted 1 month ago

“Edinburgh Airport is a disgrace. Highest lounge is the Plaza and it’s a total embarrassment for premium. Choose Glasgow if possible especially if flying business or first class. I have to say the staff are all very nice/helpful and do the best they can at 2nd rate airport.”

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Posted 1 month ago

“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.”

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Posted 1 month ago

“🇬🇧 English: There’s no need to pay the extra £6 for arrival at Edinburgh Airport. You can easily come to the Hampton by Hilton hotel and order a taxi from there to the centre of Edinburgh. This way, you’ll avoid any unnecessary charges.”

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Posted 2 months ago

“It’s very poor, flew from there on two occasions recently to Turkey and then to Ireland, wished I hadn’t it’s dark drab depressing and dirty, like a maze when you drive in, disgusting and I mean disgusting toilets there dirty and uncared for and you have to que for ages for locks often don’t work many of the sinks in need of repair. Minimal seating excessively long wait for your luggage at-least an hour, delays on outward and inward bound flights, unclean overpriced restaurants that the waiters don’t bother cleaning as list of the restaurants are under staffed, generally bored looking uninterested and uncaring airport staff, as an airport for our capital city it’s pathetic for the 21st century, I recommend flying from Newcastle”

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Posted 2 months ago

“Edinburgh Airport is a disgrace. Very patronising and unhelpful staff with processes that do not work. They treat customers as "guilty until proven innocent" at every stage of Departures and Arrivals. It took me 35 minutes to get through the security check on Tuesday morning. The queuing system was unfair and overloaded. I could not put my two trays on the conveyor belt. It took the woman in front of me 5 minutes to do the same thing. Gate announcements are read by staff that should be sent back to school to learn how to speak properly. The airport is owned by VINCI Group which has similar problems in other airports. It took me 45 minutes to get through Passport Control in Lisbon earlier this month. One woman was physically trapped between the barriers in the electronic passport scanner for 15 minutes. No staff member came to help her. These airports need to remember their primary objective is to process passengers in an efficient and reliable manner, not to fleece customers with over-priced special edition goods in Duty Free. Edinburgh Airport also charge passengers to use baggage trolleys, drop-off and pick-up customers, and to use cash machines in the airport. Many customers should vote with their feet and not use the airport until there is a significant improvement.”

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Posted 2 months ago

“I’ve traveled a lot and this is one of the worst airports I’ve ever been to! Extremely ineffective, not accessible at all, not a single ramp or elevator, you have to take stairs for everything while carrying your luggage, they leave you out in the rain waiting to board the plane, and there’s no one to help in case you have questions. Highly recommended to avoid it as much as you can!”

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Posted 3 months ago

“A total disaster! Too many people for such a small airport Entrance into arrivals locked - unbelievable! Que for passport control ( 17.10.2025) ridiculous., certainly will avoid using in future.”

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Posted 3 months ago

“My zip was damaged on my suitcase by a heavy handed security inspector leaving me unable to lock it causing me to have to purchase another On complaining to staff they are denying ant responsibility and one gets the feeling they don’t care and I’ll just have to accept it ! Also while I’m at it the toilets in the arrival shed were disgusting !!! Welcome to Scotland!!”

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Posted 3 months ago

“Poorly designed airport. It doesn't seem to be built or designed for the amount of people that travel through it. Poorly signed. No sense of a flow or direction when getting through security. Security is hectic and chaotic. Gates closing and opening everywhere. You can be diverted after leaving ure bags off to another security scanner. The boarding areas are also atrocious. People blocking the routes for walking. Totally crowded.”

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Posted 3 months ago

“Staunchview.org responded to my inquiry in a timely and professional manner,”

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Posted 3 months ago

“Having arrived from a shiny, clean, modern Malaga Airport, the initial impression of Edinburgh Airport was like a metaphor for a country in decline (it's my home airport, by the way). Dirty chipped paint, filthy, soiled carpets, dreadful lighting, ridiculous back-and-forward lines which zig-zag for an age to get to passport control...the whole impression was one of neglect. This is the first thing visitors see, and I was frankly ashamed of this being the welcome to my country - thoroughly dispiriting and depressing.”

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Posted 3 months ago

“It started driving in . Signposts for car parks are awful ended up going through drop off and back in again which cost an additional £6 carparks way over priced . No information boards in arrivals hall had to guess what arrival gate he would come in at . No seating in arrivals area several older people standing uncomfortably . It seems every time I come they are making it more and more difficult for people picking up !”

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Posted 3 months ago

“What a disappointment encounter such an INADEQUATE airport in modern Europe! No escalators to or from gates. No lifts to or from gates and IF there is a lift, it is not working or ONLY staff/personal can use it. ‘Bridges’’ not being used in spite of sitting in full view close to the aeroplanes. Long rolling walkways are not working/ sealed off. Persons in their seventies with a bit of osteoarthritis in knees and hips but who are fairly agile but have a bit of problems with stairs are told, when complaining about the above, to organise assisttence… What a waste! Shame on you Edinburgh Airport! Avoid Edinburgh Airport at all cost if you are a passenger!!”

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Posted 3 months ago

Edinburgh Airport is rated 3.4 based on 1,453 reviews