Edinburgh Airport Reviews

3.4 Rating 1,414 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

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“After buggage check-in at the staffed check-in counter we had to carry them to a conveyer band 2-3 meters behind the check-in counter. Fast track security check was not fast. To enter Aspire Lounge, we had to sign up for a queue although we already had lounge tickets. We could see empty chairs and tables, but we had to stand in a queue. We left the queue after 15 minutes waiting. The Aspire staff claimed that all lounges at all airports have a queue the guests need to sign up for…”

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Posted 2 days ago

“I required assistance to the aircraft for the first time and the service provided was first class Karen was so kind and helpful wheeling me through security to the departure gate and on to the aircraft cannot thank her enough”

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Posted 4 days ago

“I was checking in on the KLM 926 this morning and had the most horrific experience with ground staff of Swissport the girl if you can call her this was the most rude and disrespectful person I’ve witnessed and not just to myself but to other passengers and members of Swissport how can you employ these rude people you should be ashamed , and I think I’m pronouncing her name as Agniksa think it’s time you re -grouped your staff , I’m a frequent flyer and think newspapers should be looking at behaviour of Swissport once again , so badly managed!!!!”

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Posted 6 days ago

“Unhelpful, rude staff, it was an awful experience at the baggage scan. The lady didn’t say a word, did not help just stared and made faces.”

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Posted 1 week ago

“The worst baggage collection I have ever experienced- consistently - every time I fly to Edi.”

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Posted 1 week ago

“Edinburgh airport is one of the worst airports I have used recently. If flying with budget airline and checking in bags you are not allowed upstairs to security until 2 hrs before your flight which means you are restricted to sitting downstairs and eating from one of only 1 overly priced restaurant. There are not enough seats it's cramped and they hold you downstairs until you are able to drop your bag off. Queue were horrendous for this too and we waited 30 mins in the queue. Not good if you have a lounge booked upstairs. Next upon return our baggage took 1 hr to reach the baggage claim on our flight from Barcelona. The bags had been left out in pouring rain and were soaked much to the disgust and complaints of many passengers. The toilets at arrivals were a shame to Scotland, looking as if haven't been cleaned for 2 days. Disgusting. Appreciate we were flying budget but compared to other international airports this falls short of standard we would expect and spoiled our start to our holiday as we didn't have enough time to enjoy shops duty free and facilities upstairs”

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Posted 1 week ago

“Edinburgh Airport is an absolute embarrasment. For international travellers to arrive into such poor conditions, over such an extended period, when they have travelled from other wonderful airports reflects poorly on the city and country as a whole. You're ferried through temporary walkways, unheated with gum stuck to the floors and herded into a shed for arrivals. Two international flights at the same time and a total of four staff on duty. One to manage the queuing "rope", one to point you to the do it yourself immigration machines and only two to conduct the process manually. Wait an age for baggage to arrive again in a temporary crowded space. The airport has spent a fortune on becoming a grand shopping mall but leaves its core function, of actually processing passengers, woefully underserved. Airports jn so-called third world countries are so much better appointed.....”

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Posted 2 weeks ago

“Edinburgh Airport is ok to leave from, but it must be the worst in Europe to arrive into!! Having used Barcelona and Charles de Gaulle in the past two months, Edinburgh falls badly behind them - they both have escalators and travelators to help people move easily through the airport - when you arrive back in Edinburgh you are faced with three flights of stairs to climb, followed by a walk along a corridor, then two flights of stairs down to Passport control!!! - was there never any thought of installing escalators when the airport was 'improved' a number of years ago???”

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Posted 3 weeks ago

“Edinburgh airport is an absolute disgrace. Shabby, cramped, dirty, smelly and hopelessly under-invested. How do they get away with only having stairs and one tiny lift to get to the flights - all other airports have escalators etc. It is by far the worst airport I have been to - the only other terrible ones are in the Uk. The only solution is to demolish it and start again - bolting on additional bits just makes it worse.”

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Posted 3 weeks ago

“Never Ever again!!”

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Posted 3 weeks ago

“Arrived on a flight from Bergen - unable to alight from the shuttle bus into the airport because people from previous buses were queued airside OUTSIDE the customs hall. Long, long queue for passport control, no help when the e-gate refused to accept my passport. The customs hall is gloomy, grubby and altogether a horrible place for visitors from abroad as their first taste of the capital. Ditto baggage reclaim and the exit to the outside.”

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Posted 1 month ago

“Worst airport I’ve been to in years. We just arrived back home to Edinburgh after a holiday that saw us go through 4 international airports in Africa. All are vastly better than Edinburgh. On arrival back we waited 25 minutes at the carousel for our luggage and a further 40 minutes (yes 40!) for a taxi which is only taking us 15 minutes to our house. Apparently there’s a wee show going on at the highland centre and we can’t cope with a bit of traffic. Pathetic.”

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Posted 1 month ago

“It took 45 mins for the luggage to come through when I flew from Lhr to Edi… not for the first time… a regular occurrence!!! Why are there no escalators going down to baggage reclaim… we watched elderly ppl struggling with luggage and there only one lift!!! Very badly planned exit.”

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Posted 1 month ago

“Baggage reclaim is the poorest world wide I have experienced, having visited over 42 different airports all over the world. What an embarrassment for a so called international airport in my home country.”

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Posted 1 month ago

“Once again despite an on time arrival, the lack of ground crew to allow a timely disembark was frustrating.We sat in the plane with doors open waiting for 35 minutes .How can you not be ready for a scheduled flight?This isn’t the first time the staff have been caught unawares of a scheduled arrival.The pilot and a stewardess eventually donned high viz vests and guided the passengers all of 30 ft from the bottom of the stairs to the waiting ..really in 2025 we are still using buses?The result was we have a line up of buses dropping lots of passengers at Passport Control all at the same time causing more delays and missed trains and connections .Honestly as the national airport we deserve and expect better.Not much of an first impression we are giving our foreign guests with this sad excuse for an airport.I won’t even mention the poor infrastructure just start with managing the resources properly that you do have. Must do better.”

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Posted 1 month ago

“Bit of a dump featuring hardwood seats for the lucky few to occupy the few. Filthy floors. No traffic flow management with multitudes crisscrossing for arrivals and departures. Unclear signage adding to a general atmosphere of bedlam and confusion.”

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Posted 1 month ago

“This airport provides an absolutely terrible experience. I’m sick and tired of travelling to and from here . It’s an awful experience. More and more passengers are subjected to a completely inferior service. I can’t think of one good thing to say about this excuse for an airport . Whoever is in charge , and the team there , need to be sacked . If they think that they’re providing a professional service , they’re delusional. Between checking in , security , border controls , collecting baggage , trolleys that need to be paid for ( £2 ) , expensive drop off / pick up zones . It’s a complete rip off. I can’t think of anything good to say about this airport . That’s based upon countless times that I’ve had over many years. It’s got steadily worse. So , stop deluding yourselves management . Make it a pleasant experience.”

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Posted 1 month ago

“Usual chaos. Flight delayed, fine, waited another 20/30 mins on plane for stairs. Mile long queues is the understatement of the year. No help for vulnerable, hardly any staff. Thankfully just had hand luggage or god knows how long that wld have taken. The saving grace was the taxi staff. Edinburgh the only thing you excel at is ineptitude. Embarrassing really.”

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Posted 1 month ago

“Every arrival is the same. I have again arrived - having to wait well over an hour for bags to arrive on the carousel. When asking staff about the delay you simply get avoidance- this is not my job, I operate forklifts. May I make a few basic suggestions. There were no issues with diverted flights- so passenger numbers could have been predicted- I would assume therefore there should be enough staff. If not, put the forklift driver out the back- the staff present didn’t offer any value other than to irritate with reluctance to help. Finally, prioritise the bags in the order the flights come in! This is my second arrival at Edinburgh- last time I didn’t get my bags for a month. Travel to Newcastle Airport- then get the train. That’s what I will do in the future!”

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Posted 1 month ago

“Yet again we have to walk off the plane down stairs onto the tarmac, underneath the unused airbridge. Incompetent leadership and operational couldn't care less management.”

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Posted 2 months ago

Edinburgh Airport is rated 3.4 based on 1,414 reviews