Edinburgh Airport Reviews

3.4 Rating 1,420 Reviews

58 %

of reviewers recommend Edinburgh Airport

Company Reviews

Info

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

Visit Website

Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

Write Your review

Tell us how Edinburgh Airport made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful airport. Overcrowded, lack of seating in departure areas”

Helpful Report

Posted 5 days ago

“Again ,another Edinburgh Airport shambles , Overcrowded , not enough seating , Stairs ,stairs and more stairs , Hate the place it's getting worse every time we pass through it 😡😡😀😀”

Helpful Report

Posted 1 week ago

“Drop off is a complete rip off. £6 for 3 minutes today. Can't pay cash which I now see is advertised on line but didn't see any signs going in.”

Helpful Report

Posted 1 week ago

“Arrived today to face an hour plus wait for our bags (again) this time two of the three bags were damaged. One unusable now. Guess I will have to eat that cost. Massive staff issues in baggage handling and clearly overwhelmed can only explain damaged luggage. I don’t mind stairs but any modern airport these days has escalators and travelators to speed up passenger flow. EDI failed to get that memo. The bolted on barn look of the most recent addition to the airport to house passports and baggage collection looks temporary, ugly and just so far behind other modern airports. And I never understand why you need to get stairs off the plane to the tarmac only to walk up more stairs when there are elevated unused attachable corridors in the parking bay of the plane?! All in all it looks like massive mis investment, and bad if not horrific management. A focus on growth at the expensive of class and quality that a city like Edinburgh deserves. Tourists first impressions will be one of shock and disappointment. Several passengers I waited with today missed their subsequent transport (train/bus) and had to book hotels for the night. Looking at reviews in the press this looks like it happens daily.”

Helpful Report

Posted 1 week ago

“Congratulations,Edinburgh gets the 3rd World airport of the year award. Waited 25 minutes to be escorted off the plane. Enormous queue at the ladies and no toilet paper! So poorly laid out and down at heel. My advice is choose Glasgow or Inverness, both much nicer and actually cheaper”

Helpful Report

Posted 1 week ago

“Terrible passport control for international flights, waiting for 45 minutes. Taxi fares also very expensive”

Helpful Report

Posted 2 weeks ago

“After buggage check-in at the staffed check-in counter we had to carry them to a conveyer band 2-3 meters behind the check-in counter. Fast track security check was not fast. To enter Aspire Lounge, we had to sign up for a queue although we already had lounge tickets. We could see empty chairs and tables, but we had to stand in a queue. We left the queue after 15 minutes waiting. The Aspire staff claimed that all lounges at all airports have a queue the guests need to sign up for…”

Helpful Report

Posted 3 weeks ago

“I required assistance to the aircraft for the first time and the service provided was first class Karen was so kind and helpful wheeling me through security to the departure gate and on to the aircraft cannot thank her enough”

Helpful Report

Posted 3 weeks ago

“I was checking in on the KLM 926 this morning and had the most horrific experience with ground staff of Swissport the girl if you can call her this was the most rude and disrespectful person I’ve witnessed and not just to myself but to other passengers and members of Swissport how can you employ these rude people you should be ashamed , and I think I’m pronouncing her name as Agniksa think it’s time you re -grouped your staff , I’m a frequent flyer and think newspapers should be looking at behaviour of Swissport once again , so badly managed!!!!”

Helpful Report

Posted 4 weeks ago

“Unhelpful, rude staff, it was an awful experience at the baggage scan. The lady didn’t say a word, did not help just stared and made faces.”

Helpful Report

Posted 1 month ago

“The worst baggage collection I have ever experienced- consistently - every time I fly to Edi.”

Helpful Report

Posted 1 month ago

“Edinburgh airport is one of the worst airports I have used recently. If flying with budget airline and checking in bags you are not allowed upstairs to security until 2 hrs before your flight which means you are restricted to sitting downstairs and eating from one of only 1 overly priced restaurant. There are not enough seats it's cramped and they hold you downstairs until you are able to drop your bag off. Queue were horrendous for this too and we waited 30 mins in the queue. Not good if you have a lounge booked upstairs. Next upon return our baggage took 1 hr to reach the baggage claim on our flight from Barcelona. The bags had been left out in pouring rain and were soaked much to the disgust and complaints of many passengers. The toilets at arrivals were a shame to Scotland, looking as if haven't been cleaned for 2 days. Disgusting. Appreciate we were flying budget but compared to other international airports this falls short of standard we would expect and spoiled our start to our holiday as we didn't have enough time to enjoy shops duty free and facilities upstairs”

Helpful Report

Posted 1 month ago

“Edinburgh Airport is an absolute embarrasment. For international travellers to arrive into such poor conditions, over such an extended period, when they have travelled from other wonderful airports reflects poorly on the city and country as a whole. You're ferried through temporary walkways, unheated with gum stuck to the floors and herded into a shed for arrivals. Two international flights at the same time and a total of four staff on duty. One to manage the queuing "rope", one to point you to the do it yourself immigration machines and only two to conduct the process manually. Wait an age for baggage to arrive again in a temporary crowded space. The airport has spent a fortune on becoming a grand shopping mall but leaves its core function, of actually processing passengers, woefully underserved. Airports jn so-called third world countries are so much better appointed.....”

Helpful Report

Posted 1 month ago

“Edinburgh Airport is ok to leave from, but it must be the worst in Europe to arrive into!! Having used Barcelona and Charles de Gaulle in the past two months, Edinburgh falls badly behind them - they both have escalators and travelators to help people move easily through the airport - when you arrive back in Edinburgh you are faced with three flights of stairs to climb, followed by a walk along a corridor, then two flights of stairs down to Passport control!!! - was there never any thought of installing escalators when the airport was 'improved' a number of years ago???”

Helpful Report

Posted 1 month ago

“Edinburgh airport is an absolute disgrace. Shabby, cramped, dirty, smelly and hopelessly under-invested. How do they get away with only having stairs and one tiny lift to get to the flights - all other airports have escalators etc. It is by far the worst airport I have been to - the only other terrible ones are in the Uk. The only solution is to demolish it and start again - bolting on additional bits just makes it worse.”

Helpful Report

Posted 1 month ago

“Never Ever again!!”

Helpful Report

Posted 1 month ago

“Arrived on a flight from Bergen - unable to alight from the shuttle bus into the airport because people from previous buses were queued airside OUTSIDE the customs hall. Long, long queue for passport control, no help when the e-gate refused to accept my passport. The customs hall is gloomy, grubby and altogether a horrible place for visitors from abroad as their first taste of the capital. Ditto baggage reclaim and the exit to the outside.”

Helpful Report

Posted 1 month ago

“Worst airport I’ve been to in years. We just arrived back home to Edinburgh after a holiday that saw us go through 4 international airports in Africa. All are vastly better than Edinburgh. On arrival back we waited 25 minutes at the carousel for our luggage and a further 40 minutes (yes 40!) for a taxi which is only taking us 15 minutes to our house. Apparently there’s a wee show going on at the highland centre and we can’t cope with a bit of traffic. Pathetic.”

Helpful Report

Posted 1 month ago

“It took 45 mins for the luggage to come through when I flew from Lhr to Edi… not for the first time… a regular occurrence!!! Why are there no escalators going down to baggage reclaim… we watched elderly ppl struggling with luggage and there only one lift!!! Very badly planned exit.”

Helpful Report

Posted 1 month ago

“Baggage reclaim is the poorest world wide I have experienced, having visited over 42 different airports all over the world. What an embarrassment for a so called international airport in my home country.”

Helpful Report

Posted 1 month ago

Edinburgh Airport is rated 3.4 based on 1,420 reviews