Edinburgh Airport Reviews

3.4 Rating 1,450 Reviews

57 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The floor on the exit from the baggage reclaim area is dirty and strewn with litter. The route to the pick up point is dark dingy and not welcoming. What a welcome to Scotland. If the main airport is uncared for what does thst say for a country as a whole. An embarrassed Scotsman”

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Posted 5 days ago

“As the ‘flagship airport’ for Scotland it is a disgrace. For the past three trips had to wait at least 30 minutes for baggage. Very poor for those with limited mobility. It seems that more has been spent on the shopping experience rather than meeting the needs of passengers. If I have opportunity will travel through Newcastle or Manchester. Sorry but not good enough.”

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Posted 6 days ago

“I was happy but not delighted with the initial assisted travel service. Book in staff were impersonal and unwelcoming, however the hands-on staff were brilliant. I cannot fault the assisted travel procedures from there on”

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Posted 1 week ago

“The airport is entirely focused on extorting as much money as possible from you. The taxi service leaving the airport is truly appalling. Yet again > 20 minute wait. No longer any choice if taxis. And the prices are 25% higher than black cabs. Shameful. But this airport has no sham”

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Posted 2 weeks ago

“Edinburgh Airport is a disgrace. Highest lounge is the Plaza and it’s a total embarrassment for premium. Choose Glasgow if possible especially if flying business or first class. I have to say the staff are all very nice/helpful and do the best they can at 2nd rate airport.”

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Posted 3 weeks ago

“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.”

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Posted 4 weeks ago

“🇬🇧 English: There’s no need to pay the extra £6 for arrival at Edinburgh Airport. You can easily come to the Hampton by Hilton hotel and order a taxi from there to the centre of Edinburgh. This way, you’ll avoid any unnecessary charges.”

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Posted 1 month ago

“It’s very poor, flew from there on two occasions recently to Turkey and then to Ireland, wished I hadn’t it’s dark drab depressing and dirty, like a maze when you drive in, disgusting and I mean disgusting toilets there dirty and uncared for and you have to que for ages for locks often don’t work many of the sinks in need of repair. Minimal seating excessively long wait for your luggage at-least an hour, delays on outward and inward bound flights, unclean overpriced restaurants that the waiters don’t bother cleaning as list of the restaurants are under staffed, generally bored looking uninterested and uncaring airport staff, as an airport for our capital city it’s pathetic for the 21st century, I recommend flying from Newcastle”

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Posted 1 month ago

“Edinburgh Airport is a disgrace. Very patronising and unhelpful staff with processes that do not work. They treat customers as "guilty until proven innocent" at every stage of Departures and Arrivals. It took me 35 minutes to get through the security check on Tuesday morning. The queuing system was unfair and overloaded. I could not put my two trays on the conveyor belt. It took the woman in front of me 5 minutes to do the same thing. Gate announcements are read by staff that should be sent back to school to learn how to speak properly. The airport is owned by VINCI Group which has similar problems in other airports. It took me 45 minutes to get through Passport Control in Lisbon earlier this month. One woman was physically trapped between the barriers in the electronic passport scanner for 15 minutes. No staff member came to help her. These airports need to remember their primary objective is to process passengers in an efficient and reliable manner, not to fleece customers with over-priced special edition goods in Duty Free. Edinburgh Airport also charge passengers to use baggage trolleys, drop-off and pick-up customers, and to use cash machines in the airport. Many customers should vote with their feet and not use the airport until there is a significant improvement.”

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Posted 2 months ago

“I’ve traveled a lot and this is one of the worst airports I’ve ever been to! Extremely ineffective, not accessible at all, not a single ramp or elevator, you have to take stairs for everything while carrying your luggage, they leave you out in the rain waiting to board the plane, and there’s no one to help in case you have questions. Highly recommended to avoid it as much as you can!”

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Posted 2 months ago

“A total disaster! Too many people for such a small airport Entrance into arrivals locked - unbelievable! Que for passport control ( 17.10.2025) ridiculous., certainly will avoid using in future.”

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Posted 2 months ago

“My zip was damaged on my suitcase by a heavy handed security inspector leaving me unable to lock it causing me to have to purchase another On complaining to staff they are denying ant responsibility and one gets the feeling they don’t care and I’ll just have to accept it ! Also while I’m at it the toilets in the arrival shed were disgusting !!! Welcome to Scotland!!”

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Posted 2 months ago

“Poorly designed airport. It doesn't seem to be built or designed for the amount of people that travel through it. Poorly signed. No sense of a flow or direction when getting through security. Security is hectic and chaotic. Gates closing and opening everywhere. You can be diverted after leaving ure bags off to another security scanner. The boarding areas are also atrocious. People blocking the routes for walking. Totally crowded.”

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Posted 2 months ago

“Staunchview.org responded to my inquiry in a timely and professional manner,”

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Posted 2 months ago

“Having arrived from a shiny, clean, modern Malaga Airport, the initial impression of Edinburgh Airport was like a metaphor for a country in decline (it's my home airport, by the way). Dirty chipped paint, filthy, soiled carpets, dreadful lighting, ridiculous back-and-forward lines which zig-zag for an age to get to passport control...the whole impression was one of neglect. This is the first thing visitors see, and I was frankly ashamed of this being the welcome to my country - thoroughly dispiriting and depressing.”

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Posted 2 months ago

“It started driving in . Signposts for car parks are awful ended up going through drop off and back in again which cost an additional £6 carparks way over priced . No information boards in arrivals hall had to guess what arrival gate he would come in at . No seating in arrivals area several older people standing uncomfortably . It seems every time I come they are making it more and more difficult for people picking up !”

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Posted 2 months ago

“What a disappointment encounter such an INADEQUATE airport in modern Europe! No escalators to or from gates. No lifts to or from gates and IF there is a lift, it is not working or ONLY staff/personal can use it. ‘Bridges’’ not being used in spite of sitting in full view close to the aeroplanes. Long rolling walkways are not working/ sealed off. Persons in their seventies with a bit of osteoarthritis in knees and hips but who are fairly agile but have a bit of problems with stairs are told, when complaining about the above, to organise assisttence… What a waste! Shame on you Edinburgh Airport! Avoid Edinburgh Airport at all cost if you are a passenger!!”

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Posted 2 months ago

“Edinburgh Airport is A National Disgrace. Why is there something like ten times the facilities for moving passengers through security for departure than arrival? Because passengers spend loads more in shopping malls, restaurants and bars than what they do trying to get to their luggage. Arriving at Edinburgh, you can be faced with a queue for passport control of a quarter of a mile in what looks like a third world country tin shed!! And what has the SNP government done about it? As with everything else, nothing! “It’s a commercial enterprise” they would say and we have no control. You’re the Government! Do something about it!”

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Posted 3 months ago

“Edinburgh Airport is not a gateway; it's a meticulously designed money trap. From the moment you approach, the extortion begins. Drive through the drop-off zone by mistake? Charged. Enter the car park but leave immediately without parking? Charged. Simply need a luggage trolley after a long flight? Charged. There is no gesture of goodwill, only the relentless whirring of barriers and scanners extracting cash at every possible turn. The experience is compounded by a baffling lack of common sense. Barriers remain inplace, forcing you through pointless, empty zig-zag queues for no reason other than what appears to be sheer laziness. This place should be utterly ashamed. For countless visitors, this is their first impression of Scotland, and it screams one thing: we care more about your wallet than your welcome. An appallingly greedy operation that leaves a bitterly sour taste. Avoid where possible.”

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Posted 3 months ago

“The worst airport in Britain along with the worst management. It’s portrayed to passengers that there was a sudden incident that impacted the baggage handling service that had a knock on effect of a 2 hour 15 minute delay to retrieve my baggage last night on the flight from Larnaca But I had the same in July coming back from Majorca If you read the reviews going back some time it’s a repetitive subject that senior management chooses to ignore due to people at this time not voting with their feet and going elsewhere. Full of praise for the Jet 2 staff who faced and helped the public unlike the management Only industry who subject their customers to the poorest customer service without any accountability, compensation to customers or support to the baggage handlers who ,though undermanned still turn up to get put through the mill to make up for the lack of numbers. Time the government stepped in or the public vote with their feet”

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Posted 3 months ago

Edinburgh Airport is rated 3.4 based on 1,450 reviews