Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's the first time I've ever received anything free at the airport, I didn't realise assaulted was complimentary at Edinburgh airport. So don't ever ask a question like why because if you do men in security think that they have the right to man handle you and push you physically to move on and shout, anywhere else that's assault why is it not in the airport?? and when you ask to speak to a supervisor why are you told "I don't understand why you need to speak to a supervisor" but if you don't understand why I need to speak to a supervisor I don't know what you people get up to. Putting hands on people is not normal!!”

Helpful Report

Posted 8 months ago

If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 8 months ago

“Edinburgh airport is poorly managed and disorganised. The airport cannot cope with the number of flights and subsequent passengers. Profit seems to be the only driver. The current operators seem to be unwilling to undertake a root and branch re-design of the airport that would , at least match the leading mediums sized airports in Europe or Asia. Initial points to consider are -Customer experience such as seating -Layout of the airport service areas -Covered, stylish access to parking areas -Engaging architecture”

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Posted 8 months ago

“British airports generally seem to be far worse than most other developed countries and edinburgh is one of the worst in Britain. It was badly designed from the outset with sub-standard materials and its now also filthy and dilapidated. It is a disgrace to edinburgh. I don’t know how much profit is being derived from the airport - it seems plenty busy - but it certainly isn’t being appropriately reinvested in the airport”

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Posted 8 months ago

“Returning home, having been in multiple slick airports, only to sit on the plane waiting for a gate.. 30 minutes later and still no news. Frustrated and tired crew and passengers. Edinburgh Airport disappoints AGAIN.”

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Posted 8 months ago

“Women cleaning in the men’s restrooms around the urinal next to me as I’m using it. Completely inappropriate. Apparently men in the airport are not entitled to dignity, respect, and privacy like female customers are. So much for equality, it’s disgusting perverted experience.”

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Posted 8 months ago

“Just try to contact them by phone with any enquiry that is not on their list, its awful. How can a major international airport have no one to answer questions outside 9 to 5 . unbelievably awful. I wasted ages and still could not speak to a human. Its a disgrace!”

Helpful Report

Posted 8 months ago

Thank you for your review. The team can be contacted on live chat or social media from 7am-6pm during the week and 8.30am-4.30pm at the weekend. Our phone lines are operation from 9am-2pm Monday to Friday and our feedback form accepts submissions 24 hours a day. Kind regards, Customer Support Team

Posted 8 months ago

“I travelled to Kaunas on Sunday 10th March returning Friday 22nd March. I booked special assistance for both journeys. After a limp about the airport I found the special assistance room waited only a few minutes then was whisked smoothly and efficiently through the airport to check in by David who was kind considerate friendly and efficient. What a lovely start to my journey. Things could NOT have been more different on my return journey. I was asked to remain in my seat until everyone was disembarked from the plane which was fine but then had to wait another while for the cherry picker vehicle thing to come along side- also fine (although I had now been sitting for 3 hours unable to move or go to the loo!) There was a long wait and when I was told I could now be moved onto the transfer vehicle there was a big step down from the emergency exit onto a slush covered metal ramp with no hand hold. A bit scarey with 2 crutches. I got into the vehicle and then sat for approx 10minutes before it moved. Very cold! It eventually moved round to the gate where I was met by a harassed women who just kept saying "we don't have a wheelchair, we can't find a wheelchair." Eventually when she calmed down a bit she said she would walk me through to customs where a colleague would hopefully meet me with a wheelchair!! I asked if I could please go to the loo and was told that there weren't any loos until after I was through the custom desk. However the other woman who was flapping about looking for an elusive wheelchair then rushed off saying she was going to the loo! Leaving me standing with the other woman. By this time I was fairly exhausted by all the harassment and decided that I would attempt walking through to customs! The mad harassed woman would not leave me alone- kept on and on about not having a wheelchair but she would walk me through. I eventually had to ask her to please leave me alone. The custom desk had by this time closed but luckily the man was still there which meant another wait while he logged back into the system. I eventually got through to the other side was met by a man with a wheelchair which I used for the last hundred yards of my journey though edinburgh airport. What an utter fiasco! Please employ more staff like David.”

Helpful Report

Posted 8 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 8 months ago

“I've used Edinburgh airport several times over the past two or so years and it never fails to curl my toes and make me grimace. Ceiling tiles missing, others stained, floors messy, unclean, worn out signage, tarmac paths that are pitted and rutted. What an under-funded embarrassment. Arrivals is akin to a 1960s eastern-bloc cliche but never mind, there's an Irn-Bru vending machine to make it all right. Jet-washing, proper maintenance and cleaning routines and at least a smidgen of respect would make a big difference, but clearly no-one in a position of authority can be bothered to implement any of those. As a first impression of our country it's a very sad and bad joke. The general populace should crowd-fund large banners proclaiming our own national embarrassment at what visitors have to encounter and endure. Not good enough by those responsible, and not by a long way.”

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Posted 8 months ago

“My husband and I flew on a Loganair flight on 27th March to Southampton and were so impressed by the help we received at the airport. Having asked for assistance for me as I struggle to walk long distances we were treat like royalty being helped all the way until we boarded the plane. We were first on and asked to remain in our seats until everyone had got off at Southampton, so the stewardess could help me get off. Loganair had messaged to Southampton to say I needed assistance and a lady was waiting at the bottom of the steps to push me all the way to the airport car park. Thank you Edinburgh Airport for all of your assistance. Mrs Alison Venning.”

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Posted 8 months ago

“Landed from Tenerife over 80 minutes ago and luggage still not arrived. Service is terrible!!! and this isn't the first time either. Would’ve been quicker travelling from Glasgow and would be in the house by now too.”

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Posted 8 months ago

“As a proud Scotsman, I am embarrassed and ashamed of Edinburgh airport. From arrival Via Roads littered with potholes and faded markings. A long stay car park that’s a shambles With the entrance dug up and abandoned, no shuttle bus anymore, so a walk along an undefined, uncovered, badly lit path, no signs and with no trolleys for baggage. Good luck. The whole airport, Poor organisation, badly run, underfunded, lacking maintenance, disillusioned and fed up staff. Rip off prices at every turn, Traveler’s are simply a target to be exploited, thats what it feels like. I’ve read replies from customer services to other poor reviews, its alway an excuse and never the Airports fault???? Yes it is!!!! Take ownership of the issues, better organisation and planning. Proper leadership from the top for starters. I visit plenty other clean, efficient, well run airports. What’s happened Edinburgh airport????? Terrible, terrible terrible. Embarrassing, embarrassing!!!! I am ashamed. After family discussion, we will now only use Edinburgh Airport as a last resort, why would anyone use this Airport unless they had to. Get a grip Edinburgh Airport.”

Helpful Report

Posted 9 months ago

“Flying from Edinburgh to Dublin on EI3257 schedule departure was at 16.45 arriving at 18.00 on Tuesday the 5th of May. The boarding process started but unfortunately, after we had scanned our boarding cards and had lined up to board the plane, ground staff informed us that there were technical difficulties and the flight was delayed. There was approximately 50 customers and we all sat patiently for an update. Aer Lingus operates another flight at 19.50 and we were informed that there were 28 places available and the ground staff would release a list of passengers being accommodated on it. They were just waiting on instructions from management. So far, so good. Obviously any people travelling with young children, older passengers or anyone needing special assistance should be accommodated first. (Wrong assumption- a family with a young child and an older lady were not). The next six hours were like being in an episode of Fawlty Towers. The ground staff made an announcement for people with checked baggage to approach the gate. As the plane being used is a small propeller plane that is almost everyone. After about 40 minutes with the at least 10 people still in the line they informed that the later plane was now full. All business travels like myself were excluded. I asked a member of ground staff where was the list to which he replied there was none and they allocated seats to people who had luggage in the hold. I informed him, that, it was customary practice for airlines to prioritize seats based on class of ticket purchased (Aerspace, Advantage- type ticket which is the closest you can get to business benefits on regular Aer Lingus European flights) and loyalty in that airline tier program. He replied "I do not care if you are the Managing Director of Aer Lingus everybody gets treated the same here". He added that this was an unusual situation. (Really a plane being delayed in an airport) He was totally overwhelmed. Anytime after this when a passenger enquired what was happening he replied" I know nothing", just like Manuel from Fawlty Towers. We were issued with a 5 pound food voucher at around 4.30, little did we know that this would have to last us till around mid-night. Anyway all shops in Edinburgh Airport close at 8pm as the last departing flight was 20.15. We were first informed that there was a replacement plane being sent over. Next we were told that the original plane would be ready at 10pm and if it was later hotel accommodation would be considered. Anytime anybody went for an update the ground staff would sit and walk to the far end of the airport. Totally comical. To add to the misery people were getting hungry and the automated announcement every 15 minutes of offering burgers, pizzas and coffee and that EDI had your back was infuriating. More like getting your back-up. At last, in came our knight in shinning armour, the manager of the ground staff, or as it turned out the star of the show "Basil". He informed us that the flight was now scheduled to take-off between 11.30pm and 12.30 am but this could change. We asked about hotel accommodation as some of us had been here for 8 hours and there was nowhere to get hot food or drink. He said that was not an option. We asked for more information on the flight status and for clarification on how the seats on the earlier flight were allocated. At this stage he got angry and stated that they had got 28 people off and that his shift was ended and his supervisor had told him to do three hours overtime. One of the ladies asked to speak to his supervisor which he stated was not going to happen. He was not a happy bunny and we got the blunt of his displeasure. At least he was getting paid to be in the airport unlike the rest of us. He sat behind the desk and scowled at anyone who approached him. I wonder if EDI use episodes of Fawlty Towers as training programs for customer care. At last we boarded our plane around 11.30 and were informed that a technician had to be flown in from Dublin on the earlier flight to handle the situation. One customer who had the equivalent of a business class ticket asked for a tea and was told that it was to be paid for. I recently flew from Frankfurt to Singapore where my six year old daughter fainted 2 hours into a 14 hour flight. She subsequently had to go to the hospital twice while in Singapore. To say, that was a better experience then flying through Edinburgh airport is not an understatement. There is absolutely no advantage flying with Aer Lingus, which by the way, has no longer got lounge access in Edinburgh if this is the sought of treatment you get when you spend €283 euro return compared to Ryanair €33.”

Helpful Report

Posted 9 months ago

“Time for luggage to come through is appalling. Have used Edinburgh airport often and have found this is a common problem. Why can’t it be addressed?”

Helpful Report

Posted 9 months ago

Thank you for your review. I appreciate the frustration that can be caused by baggage waits, and this is clearly not the experience we want passengers to have. It’s important to note that the transportation and delivery of baggage is the responsibility of handling agents, and these companies are contracted by airlines to fulfil this role. This is not something the airport itself has direct involvement in. This is not us passing the buck, or shifting the blame elsewhere, but just the way the process works. It’s important we provide this context to help you understand the roles and responsibilities. Kind regards, Customer Support Team

Posted 9 months ago

“Flew out to Poland the security check through was a joke queued out the doors gates being turned off because of back log then turned on poor show Edinburgh airport”

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Posted 10 months ago

“Has to be the worst experience of our lives. Landed on Christmas day with no trolleys available by the carousel and so we couldn't take all our bags outside the border double auto doors. Some bags were left inside and we could not go back in to get them. Had a 9 month baby crying and exhausted. No staff member willing to help and the border force being really rude.”

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Posted 10 months ago

“Absolutely fantastic, easy to use and man there to help you with your keys , takes 2 minutes and straight through , brilliant service , five stars will always park here and fly from here , staff amazing 🤩 ⭐️⭐️⭐️⭐️⭐️”

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Posted 10 months ago

“my wife and I both 87 could not have better or I should say excellent service at The airport ,we both put in a wheelchair and escorted to passport control where we were taken straight out passed a queue of must have been 200 people and went to baggage reclaim where the assistant loaded our luggage onto a trolley and then proceeded to take us to a awaiting taxi ,I cannot compliment the service I received too highly keep it up Edinburgh you done great.”

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Posted 11 months ago

“Having arrived back in Edinburgh myself and 5 others needing wheelchair assistance were quickly and safely taken through passport control to the baggage reclaim only to find no trolleys yet again. My wife and I had three bags. One bag put under my wheelchair, the other 23kg pulled by the poor man who was pushing my chair and the third by my wife who at 75 years old and awaiting an hip replacement herself struggled all the way to bus stance 7. This is an absolute disgrace for an International airport. I noted that there were plenty trolleys lying outside the terminal. Even Tesco manages to return trolleys back to the shop where they are needed. Come on Edinburgh buck up your ideas.”

Helpful Report

Posted 11 months ago

Thank you for your review, I understand how frustrating it will have been to discover there were no trolleys available. Our trolleys are in constant rotation, which means once they have left an area, they must be collected by a member of staff, and processed back into their designated zones. This unfortunately takes time, and on this occasion has meant that the area you were in had no available trolleys. Kind regards, Customer Support Team

Posted 11 months ago

“This was our first time using Edinburgh Airport for a short break in Amsterdam. The departure suite is acceptable and facilities are in line with a small airport. Our flight back was delayed at Schipol for nearly an hour and an half which was one of those things I suppose. That was nothing compared to Edinburgh Airport. Arrivals was an absolute shambles. Long wait for ground crew to arrive at aircraft. We were bussed to terminal building which was so overcrowded we were not allowed off bus for 10-15 mins. After being allowed off the bus it took over an hour to go through passport control. There was a fast track if you paid for it…. Eventually having got through passport control it was over a hour wait before our luggage arrived on carousel ! The aircraft had been landed over 2 and a half hours previous ! If we had paid extra for fast track through passport control we would have had a two hour wait at carousel. The airport is so mismanaged or understaffed…..I really don’t know which. I will NOT be using again if I can possibly help it !”

Helpful Report

Posted 11 months ago

“Edinburgh is easily one of the worst airports I have ever experienced. My main grumble is with security, it seems that every time I want to fly somewhere they want to stop me, even though I have followed all the procedures correctly such as removing any items with metal e.g belt, smart watch, phone, even my specs, liquids to go through on tray. Despite doing everything required they have sent me through an additional full body scanner. Also, latest was on returning from Tenerife when customs stopped me for reasons unknown and not explained to me. I had scanned my passport successfully and been let through only for a customs chap to stop me exiting. He then asked me where I had flown from, did I live in Scotland and how long for (i was born in Scotland and always lived here), how long I was away for, what for, did i have any additional items to declare, as if I was a criminal. Only item I had was aftershave bought from a Tenerife airport Duty Free shop. He also scanned my cabin bag which had previously been scanned and let through at Tenerife without any issues and only contained clothes, wash items, chargers for phone, watch and a mini music speaker. It was embarassing being led away like that when I had done nothing wrong. I consider it harassment as only happens to me at Edinburgh airport and on numerous occasions. Customs is a new one though, guess they want to vary my harassment now. Would be good to have an explanation on why they keep on doing this to me! Looks like the only way for me to stop this harassment is by not flying from or to Edinburgh airport. I am actually thinking about keeping a notebook with me and recording in it everytime i am stopped by Edinburgh airport security. Might even complain to my local MSP.”

Helpful Report

Posted 11 months ago

Thank you for your review. The Security team will only ask those who activate the walk through metal detector to enter the body scanner, the team have no control over who activates unfortunately and I hope it isn't too much inconvenience however the safety of all customers is of paramount importance. Kind regards, Customer Support Team

Posted 11 months ago

Edinburgh Airport is rated 3.5 based on 1,378 reviews