“I needed passenger assistance at short notice, for my flight home. The Helper at the entrance was clearly visible in a neon vest and actually available to help! Unlike at some other airports when you can look around for a while before finding someone. He gave me the physical assistance I needed and didn't make me explain myself, & listened empathetically to my needs. He passed me onto the next member of the team, who all promptly, kindly took me to check in, where a Ryanair staff member, even though I hadnt booked assistance 48hrs ahead as they request, didnt question it or give me any funny look, organised for my assistance at my arrival in Dublin airport as well as for my departure from Edinburgh. The next team member, Lynn helpfully prompted me at security, let me know what we would be doing next at every step, & shared how much she enjoyed her job. I didnt feel like a burden to her, or any of the team. Sharon brought me in the lift up to the plane, lovely caring funny people.”

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Posted 11 months ago

“Athens to Edinburgh , bus dropped us off after a wait while the ground crew got lost it was about 1/2 mile from passport control up 3 flights of stairs some elderly people were really struggling, where we were met my hundreds of people jostling to get a place in the long queue. I counted 3 Border Force operatives in kiosks and one on E Gate. The hall was like a farm shed. No help from staff when questioned Found then place to be dirty throughout , just my opinion but Newcastle for me from now on (Would have took some pictures but told I was not allowed to in hall ) PS paid extra for business class trip where we were fast tracked through Athens Airport but not on return”

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Posted 11 months ago

Hello, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. Thank you for your feedback. I will be sure to pass this onto the relevant team. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 11 months ago

“Assist travel is very poor,, wait for lift truck was awful ,,,almost missed flight The airport it's was dirty, Whole place an embarrassing entry to my country”

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Posted 11 months ago

Hello, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 11 months ago

“Extremely Disappointing Experience I recently had the misfortune of dealing with your staff, and I have never encountered such rudeness and unprofessional behavior in my entire life. The employees were unpleasant, poorly mannered, and completely fell short in every aspect of customer service. From the moment I arrived, I was met with an unwelcoming attitude. The staff seemed disinterested in helping and displayed a lack of basic courtesy. This level of service is unacceptable, especially for a business that relies on public interaction. I strongly urge the management to address these issues immediately. Proper training in customer service and basic manners is clearly needed. This experience has left a very negative impression, and I hope no other customer has to endure what I went through. Until these issues are resolved, I cannot give you more than the 1 star and that is only because i cannot do no stars”

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Posted 11 months ago

Hello , I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 11 months ago

“Having travelled from the wonderful Athens Airport where the staff are friendly and helpful, security is filled with space and light, we arrived at Edinburgh. Staff rude and unhelpful, we were treated worse than sheep, the airport is shabby, dirty and unwelcoming. We felt like apologising to our Greek fellow passengers! Well the staff certainly wouldn’t! Pull your socks up Edinburgh Airport!”

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Posted 11 months ago

Hello, Thank you for your review. I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. I will pass your feedback over to the relevant team and ensure that this is taken into consideration. Kind regards, Customer Support Team

Posted 11 months ago

“The airport is filthy, dirt, dust, hair balls and litter in every stairwell, corridor or corner. Security and passport control surely can’t be safe, hundreds of passengers rammed in up a long corridor before passport control not moving. And security was a shamble with the escalator up to it having to be emergency stopped to stop overcrowding at the top. An embarrassment to Scotland.”

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Posted 1 year ago

Hello, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. I will pass your comments over to the relevant team and they can look into this. Kind regards, Customer Support Team

Posted 1 year ago

“Edinburgh airport is dirty, inefficient and an embarrassment to Scotland !! Bob L”

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Posted 1 year ago

“Edinburgh Airport is sorely lacking in organisation and practical customer care. We fly a lot and dread when we have to use Edinburgh Airport. It’s a shame Glasgow Airport has cut flights since the pandemic as they are much better. Edinburgh really needs to work on the poor welcome to Scotland people receive coming into their airport.”

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Posted 1 year ago

Hello, We are sorry to hear about your disappointing experience at Edinburgh Airport. We strive to provide a positive and welcoming experience for all travelers, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns. We understand the importance of organisation and practical customer care in providing a seamless airport experience, and we apologize for any shortcomings you encountered during your visit. We are constantly working to improve our services and facilities to enhance the overall travel experience for our passengers. Your feedback will be shared with our team so that we can address the areas that need improvement. If there are specific issues or suggestions you would like to bring to our attention, please feel free to reach out to our customer support team at https://support.edinburghairport.com/hc/en-gb/requests/new. Your input is important to us as we strive to make positive changes to better serve our customers. Kind Regards, Customer Support Team

Posted 1 year ago

“Poorly run lots of employees with clipboards ticking all the boxes baggage nothing really happens takes a lifetime embarrassment compared to other countries but this is what happens when every employee has a pen”

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Posted 1 year ago

“What went wrong.... We used Edinburgh airport. Rudest staff ever at check-in and arrivals, security and passport control are a disgrace. Secuity staff displayed childish behavior, hinging on absurd (told my elderly mother very rudly, she would need to checkin a mascara or bin it) i said i would add it to my liquid bag, which seem to upset her no end, so she proceeded to go through all her baggage very slowly, felt like she was doing this purely as revenge for not getting to bin the item. Pasport control, staff screaming at eneryone at top of their voices to move at because we were queing all the way up the stairs, there was nowhere to go because it was full. 45mins que, No exception for elderly or people with small children and babies. 80 mins from landing to exiting the airport is unacceptable, back to Glasgow or Newcastle for us in future, dont need this place blighting my memories, holidays are too expensive these days to be tarnished by this joke of a place.”

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Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“OCS failure to get us where we were meant to be. On arrival DUMPED at wrong gate. FAILED to get our flight. Lost TIME. Spent more time travelling, 5 out of 7 days. On return DUMPED again. Promised help with expenses. DUMPED again. Emails blocked. DUMPED again. Thomas Miller and his team (bar Sarah) need memory help. If you want to be DUMPED go to Edinburgh airport and visit OCS. Mr Dewar time to up the service or end up in the dump. Andrew.”

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Posted 1 year ago

“Security you were amazing today a MASSIVE shout out to Hannah and Lisa and their lovely boss for helping me out - they went out of their way to return an item (Hannah did the leg work so thanks!) Because I forgot to return it before passing through security by which time it was too late! I’m not saying what it was or they’ll be inundated with similar requests and they’re busy enough as is :) But honestly, if you know them - go tell them pls that they are fab! Thank you!! Sallie :)))”

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Posted 1 year ago

“Everything. OCS put us to wrong gate. Lost our flight. Lost precious time with family. Spent time in places we did not want to go. Spent time in Edinburgh Airport through no fault of our own. Promised compensation. Never happened. Dumped on our return trip by OCS again. Thomas Miller OCS duty manager promised us he would handle it all. One telephone call and nothing. Blocked our emails. Edinburgh airport does not care for people. Sad.”

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Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“I have flown through more airports globally than I can name, and by far Edinburgh Airport security has been the most off-putting. Rather than making things safer, the carryon baggage search at Edinburgh Airport is at the point of being silly. Other airports across the globe abide by regulation restrictions on liquids, but at Edinburgh Airport even the regulation sizes are treated with suspicion and tested. This includes the vanity sets which airlines give customers to fly with, this includes mascara and an individual eye drop vial (which is only a few ccs and is less than one small spoonful). Never before had I seen a flight attendant have their carry on luggage inspected with a fine tooth comb. I don’t think Edinburgh Airport security genuinely believed any of these things or myself or the flight attendant were of risk (I have a Global Entry security clearance myself). After spending 20 minutes going through my carry on bag and finding nothing in violation of regulations, the security officer pointed to the handbag on my shoulder which had already been X-rayed and had already passed security and asked about the contents of the handbag.The security team does their job with no accountability, no supervisor we can complain to, and they can and do get away with playing childish power games which waste time, are off putting and serve no purpose in making the airport any safer. This was my first visit to Scotland. Nothing in my personal profile makes me a suspicious person. I have always been a peaceful, law abiding person who enjoys traveling, but I will choose never to fly through Edinburgh Airport again. It’s just not worth it.”

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Posted 1 year ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“It's the first time I've ever received anything free at the airport, I didn't realise assaulted was complimentary at Edinburgh airport. So don't ever ask a question like why because if you do men in security think that they have the right to man handle you and push you physically to move on and shout, anywhere else that's assault why is it not in the airport?? and when you ask to speak to a supervisor why are you told "I don't understand why you need to speak to a supervisor" but if you don't understand why I need to speak to a supervisor I don't know what you people get up to. Putting hands on people is not normal!!”

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Posted 1 year ago

If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Edinburgh airport is poorly managed and disorganised. The airport cannot cope with the number of flights and subsequent passengers. Profit seems to be the only driver. The current operators seem to be unwilling to undertake a root and branch re-design of the airport that would , at least match the leading mediums sized airports in Europe or Asia. Initial points to consider are -Customer experience such as seating -Layout of the airport service areas -Covered, stylish access to parking areas -Engaging architecture”

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Posted 1 year ago

“British airports generally seem to be far worse than most other developed countries and edinburgh is one of the worst in Britain. It was badly designed from the outset with sub-standard materials and its now also filthy and dilapidated. It is a disgrace to edinburgh. I don’t know how much profit is being derived from the airport - it seems plenty busy - but it certainly isn’t being appropriately reinvested in the airport”

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Posted 1 year ago

“Returning home, having been in multiple slick airports, only to sit on the plane waiting for a gate.. 30 minutes later and still no news. Frustrated and tired crew and passengers. Edinburgh Airport disappoints AGAIN.”

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Posted 1 year ago

“Women cleaning in the men’s restrooms around the urinal next to me as I’m using it. Completely inappropriate. Apparently men in the airport are not entitled to dignity, respect, and privacy like female customers are. So much for equality, it’s disgusting perverted experience.”

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Posted 1 year ago

“Just try to contact them by phone with any enquiry that is not on their list, its awful. How can a major international airport have no one to answer questions outside 9 to 5 . unbelievably awful. I wasted ages and still could not speak to a human. Its a disgrace!”

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Posted 1 year ago

Thank you for your review. The team can be contacted on live chat or social media from 7am-6pm during the week and 8.30am-4.30pm at the weekend. Our phone lines are operation from 9am-2pm Monday to Friday and our feedback form accepts submissions 24 hours a day. Kind regards, Customer Support Team

Posted 1 year ago

Edinburgh Airport Reviews