Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Baggage took over an hour to come off plane. No reasons given or apologies. Passport control queue was average.”

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Posted 1 year ago

“I could have mistaken my arrival at Edinburgh airport for a third world country. It’s all been said in other comments below. Such a contrast to depart from other European airports with pleasant and modern facilities to arrive in a “shed” that’s Edinburgh. On departure the main airport is simply too small to accommodate the growing number of passengers, the security area is a joke. As a capital city airport it simply doesn’t cut it. Final point, why are parking charges higher than Glasgow. Overall not a good experience and where possible I try and plan my travel from Glasgow.”

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Posted 1 year ago

“Recently arrived at EDI after a 7hr 10 min flight from Calgary. Our flight was 20 mins early but we sat on the apron for 35mins due to lack of stand. Ehhh it’s not like they didn’t know we would be early! On arrival it was like entering a coo shed! Welcome to Scotland! As previously commented on -it was like a third world country. Another flight arrived at the same time. Literally hundreds of people being herded up and down stairs and all coming together at a single pinch point with one airport member of staff shouting instructions. Poor girl! There was a very long queue for BorderControl slowly snaking it’s way round. Automated machines are great but much slower than staff - but then again that means the government employing people! Once outside, the baggage reclaim area was no better. Despite being labelled ‘priority’ our bags were literally last off. (I’m aware this is an airline/handling agent problem and not EDI but it’s certainly not helping the overall experience. The whole area looks like it has been quickly and cheaply erected with no ‘Welcome’ or warmth to it. We were being picked up by a local hotel transfer and from touchdown to walking out the building it took us 1hr 35 mins - our driver commented ‘it’s usually bad but that’s disgraceful’. I’m ashamed to say this is our capital city’s airport. The growth in the number of routes served from Edinburgh is great news but the airport neither has the facilities nor staff to cope with them. I dread to think what foreign visitors/business travellers think! We live on the west coast and in the last 12 months we’ve flown long haul from EDI 3 times but I’m done with it. Unfortunately my next trip will now be with BA from GLA via LHR which sticks in my throat but it’s got to better than using Edinburgh airport! GIP get your finger out and complete the investment in EDI and that it both needs and deserves.”

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Posted 1 year ago

“Grim, soulless, 3 flights of stairs on arrival and the floor grimier looking than a nightclub at 4 am. Is this the best Scotland capital has to offer?”

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Posted 1 year ago

“I am a Scot who fortunately lives in Austria, but I had the misfortune to have to come back to the UK to pick up a new Brexit approved passport (hopefully I'll be let back into Schengen) and got my firm to fly me to Edinburgh airport where I could visit my folks at the same time. I haven't been here since last year and I was depressed then by the shabby appearance of the airport and borderline hostility by some of the security staff. One elderly American lady in front of me made the mistake of asking a guy in a high vis jacket where she she go to to get her passport stamped and she was gruffly told to read the limited signage. So much for welcome to Scotland, maer like awa hame tae yer ain country hen. So I was not expecting a fantastic experience this time. True to form this time EDI did not disappoint. We arrived on the late flight from Amsterdam only to be left to stand on the tarmac for 15 minutes till one of the employees got off their mobile and realised, oh there's a plane load of people standing out in the cold perhaps we should let them into the building? So we then shuffled along the queue to get our passports checked. There was no open hostility to the guests this time, it was more a simmering resentment that we passengers dared to take up their valuable time. This was an improvement but only just. The state of repair and clenliness in the immigration hall is frankly pitiful. Does anyone ever clean the floor in there? Not that this would help when many of the floor tiles had been repaired with duct tape. This place would not look out of place in Port Hardcourt in Nigeria. I am not surprised there are signs up telling you not to take photos. I am pretty sure this has nothing to do with security and more to do with the fact that they don't want anyone posting pictures of the shabby state of the place to the internet. After reading some of the other reviews on here amazingly my bags actually arrived in fairly short order and I was able make my way out into the drizzle, which I can't blame on the airport. It's Scotland, the weather is sh*te. What I can blame on the airport is the fact my father was charged £5 for the 2 minutes and 30 seconds it took to pick me up in the dropoff zone and leave. A minute of that was him trying to get the machine to accept his card. You do realise that in other parts of the world, even really expensive parts of the world, you can actually drop off and pick up people at the airport for free? Vienna gives you 10 minutes before you are charged. On the way back out of the country on Saturday I also flew out of EDI. My father I know again had to cough up 5 quid to drop me off. My first stop before checking in was to find a lavatory, which was not exactly clean, there was toilet paper in the stalls but also skid marks on the pans and a stench of stale urine like your average Weatherspoons pub. I know gents toilets are never places you want to hang around in unless that's your thing, but perhaps it would be an idea to hire some more cleaning staff or get the ones you have to move their mops about a bit more. On my way to check in I passed a machine that had been thoughtfully placed so you could check the weight of your luggage, I was almost impressed until I noticed that you needed to pay to use it. Let me guess another 5 quid per bag. Why not just offer it as a service because no Scot is going to pay to use it. Or perhaps it's meant for gullible Americans. The check in itself was relatively painless compared to the previous time where I was made to check in a small box containg a fragile Harry Potter figurine which I bought in Jenner's for my sons birthday. Contrary to what it says on the posters you can't always take 2 bags through. Well I suppose you can if you buy it at the exorbitant prices that you get charged by Duty free. I can actually buy Talisker whiskey in Vienna for half the price that they are charging in EDI duty free. Security was also pretty good, the staff were pleasant and I got through fairly easily which is a plus. However when it came to boarding the staff at the gate had either only just started in their jobs or were so overworked that they had lost interest because the boarding process was shambolic. There were 3 of them there, one grumpy guy who was doinh all the work and looked like he was ready to punch someone, one gormless looking woman who just watched and another who was fiddling with a radio. You do realise that most people can't actually read minds? Perhaps if you decide to board by groups you could actually inform people which group you want to board next. It was just so inefficient. Is this the worst airport experience I have ever had, far from it, but considering EDI is the airport of the capital city in Scotland you would expect it to be better than your average 3rd world banana republic. It's just a bit shabby and shambolic, which pretty much fits Britain's post Brexit image.”

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Posted 1 year ago

“Customer service is diabolical, particularly at security. Unhelpful, surly staff. I will travel to another airport in future after 2 bad experiences despite living in Edinburgh. Writing this review is pointless as you clearly don’t listen to your customers anyway.”

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Posted 1 year ago

“2 issues. 1) Departures and security not fit for purpose due to inability to handle number of passengers asked of it. 2) Baggage reclaim, on the last 2 occasions, this year, waited 1.75hrs and 1.5hrs respectively, for out luggage. Not acceptable and not fit for purpose. Baggage bands frequently jamming due mainly to large golf club type bags didn't help (technology is available and in place at other airports to stop or reduce this happening). Unfortunately, this is not new - Airport doesn't have the staff, the equipment or the will to deal with the number of flights and passengers asked of it. Fills me with dread having to go near the place - I use other airports, drive, use the train or the bus, where possible, compared to using Edinburgh airport.”

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Posted 1 year ago

“Awful as per!!!! What’s going on with you Edinburgh Airpirt!????? Shouldn’t have to wait more than an hour for luggage!!!!! 😡”

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Posted 1 year ago

Hi there, I'm sorry to hear you experienced a wait for your baggage and I understand how frustrating this must have been. The baggage delivery process is the responsibility of the airline and their contracted handling agent. Kind regards, Customer Support Team Edinburgh Airport

Posted 1 year ago

“You have a 64% positive review??? Everyone I've spoken to has a negative opinion! The arrivals Hall in particular is a complete disgrace. Queues wind on for half an hour or so. This is surely a health risk in such a confined area! Even a staff member admitted he absolutely never flies from Edinburgh. Security in Departures is a shambles - the staff are friendly and (mostly) competent to their credit. I can't imagine having to work in that environment daily. Overall though, using this airport fills me with dread. Truly- an embarrassing introduction if you're visiting Scotland!”

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Posted 1 year ago

“Waited over 2 hours for baggage at 2am not what you want after 5hr flight. Baggage area not big enough to handle all flights arriving, not enough seats, ladies toilets were disgusting (no toilet paper in some cubicles and floors dirty) god knows what visitors to the city must think. All that money doing airport up but it is a complete mess.”

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Posted 1 year ago

“1st October 2023, Easyjet flight from Antalya we waited 2 hours for luggage reclaim. The distance to walk from getting off plane and the amount of stairs to climb to reach passport control is totally unacceptable.”

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Posted 1 year ago

“Shambolic pedestrian walkway from long term parking to terminal. Being made to queue outside in the rain,while waiting to go upstairs to security check area. On return,alongside whole plane of passengers,waiting over 1 hour 30 minutes for our luggage to appear on carousel after it got ‘lost’ somewhere in the airport? Shambolic non signage for ‘walkway’ return to long term car park. Too small an airport,while trying to act all international. Roll on flights from any other airport apart from this wee shambles.”

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Posted 1 year ago

“Just an absolute dump. I've travelled the world and have never seen such a shoddy, shambolic,embarrassment of an airport. The owners should be ashamed and I, as a Scot, am embarrassed every time I use it.”

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Posted 1 year ago

“I use Edinburgh airport a lot but wish I didn’t have to place is a disgrace for a capital city.Flight arrives at least another every time before bags come out but u have made it so u get charged fortune for parking.So i will get a taxi oops airport dont have taxis just little cars with absolutely clueless drivers who then seem to make a price up after u have been told a price,and thats only if any vehicle is available 1.5 hours i wait for phc car to over charge me.Price when was taxi into town £30 at most now they charge £43 hows that.Your airport is a disgrace time to sort it out”

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Posted 1 year ago

“What a joke of an airport. I live in a 3rd world country and I think we are misclassified. I would never expect our airport to operate at the level that was experienced at EDI. My wife and kid were stuck at the airport for over 4 hours waiting for their bags. The only way to get any assistance was by essentially starting a protest in the baggage hall after 2 hours. No one offered any assistance and the number on the baggage claim went unanswered for hours. It was pathetic and I will never waste my money again traveling to EDI. It is shameful and quite frankly embarrassing. Thank the Lord I live in the 3rd world where we actually get things done.”

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Posted 1 year ago

“I use Edinburgh airport regularly, as it is only a 30 minutes drive from my home. The service through security etc. and the shops on offer airside are pretty decent. However, on arrival from an incoming flight, the state of the place is embarrassing! The entrance and journey to baggage reclaim is a filthy, basic mess. Where there are carpets, there is always a build up of fluff along the edges! I have never seen this area looking clean. When we arrived the other night, the walkways were dark and unlit. Eventually, when we were halfway along each corridor, the light sensors triggered. What impression of our country international visitors must have on arrival via these third world style, makeshift buildings and tunnels is hard to contemplate. Their expectations must be pretty low. Additionally, they are unlikely to save some spending money for the airside shops on the way home, as they will have gained the impression there will be nothing worth buying! Brutal.....”

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Posted 1 year ago

“I think this is, by far, the worst airport I have ever used. How disabled passengers are meant to use it is beyond me. It's probably best to avoid if at all possible.”

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Posted 1 year ago

“The worst airport in the UK. Planes always have to wait for a stand . Steps never ready . No escalator to leave - you have to use steps . Not enough staff on baggage reclaim so you wait for ever. If at all possible avoid flying from here - head to Newcastle . Edinburgh airport is cutting costs ready fir its private equity owners to sell. Embarrassing.”

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Posted 1 year ago

“There is no point in listing the countless issues as nothing improves. My best advice now is to AVOID.”

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Posted 1 year ago

Thank you for your review. I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. Kind regards, Customer Support Team

Posted 1 year ago

“We travelled to Dublin via Ryanair on wed 16th aug... I'd hurt my knee a couple of days before but managed to limp my way to bar one for a lovely breakfast and on to the gate...we asked at the gate about assistance for the Dublin side...but unfortunately it wasn't organised..we managed to get it organised once over there but it took 45 minutes...on our way back it was easy to organise the assistance on the Dublin side and they must have organised for someone to meet us from the plane with a wheelchair...it had been a long day and it was midnight when we touched down (delayed) your man was fabulous...took us right to our car...we were sooo grateful...”

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Posted 1 year ago

Edinburgh Airport is rated 3.5 based on 1,378 reviews