Edinburgh Airport Reviews

3.5 Rating 1,388 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Security was fast and efficient, HOWEVER these self-check in/self-bag tag machines have got to go. absolute chaos, people everywhere not knowing what they are doing. seems more time-consuming than doing it the 'old fashioned' way. ridiculous.”

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Posted 7 years ago

“Out of every airport I use, Edinburgh has the longest and slowest security queues”

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Posted 7 years ago

“The luggage belt service is too slow. Our flight passengers waited over 30 min to get our luggage.”

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Posted 7 years ago

“I thought it was odd and probably not safe that no one ever once checked my passport to see if it matched my boarding pass!”

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Posted 7 years ago

“drop off facility was out of service.”

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Posted 7 years ago

“Very rude man in security, case pulled over, very abruptly said tablet should be flat in tray when I asked where it informed passenger of this stated notices all around but should have check online. He then took my case away without explanation and I was left standing. After several minutes he shouted from a distance to go round other side an stuck up "V's" which I took to mean 2 trays. Communication s the key to good customer service, obviously this man lacked these skills”

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Posted 7 years ago

“security - abysmal. i'm a regular traveller, europe and asia. this is the worst by far.”

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Posted 7 years ago

“Had to wait for ages to get steps to the aircraft to allow us to disembark. It was VERY wet and we then had to wait on the bus for approx 45mins to allow the queue for immigration to go down. About 40 people were standing out in the rain queuing to get into the tunnel for immigration. Parents carrying their babies. They were soaked.”

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Posted 7 years ago

“All good except that on arrival we were parked on the Tarmac not the terminal building and were transported by bus which had a long wait plus a long walk to luggage claim after the bus dropped us near the terminal.”

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Posted 7 years ago

“Charging a pound for cars that drop people off is petty and pathetic. Just a petty and pathetic attempt to rip money off people.”

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Posted 7 years ago

“Waiting over an hour to go through the customs.”

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Posted 7 years ago

“When I flew in on Flybe, it took about 25 minutes for the first bags to get onto the conveyor, which was about 40% of my flight time to get there! What annoyed me most is that there was no information about the delay, or a message board to say what the predicted wait time would be. I suggest that you display the predicted arrival time of the bags or at least the state. This is not hard to put in place. The bags are either 'Waiting to be unloaded', 'unloading', 'on the way' or 'at the conveyor'. A quick scan of the first bag off the plane would change the state from 'waiting' to 'unloading' . 'On the way' would be when the first bag cart leaves the planes gate. Etc. Predicted lead times are easy to implement. Most frustration comes from not knowing what is going on. The bag guys at the conveyor did not know nor didn't care to let us know why there was such a delay.”

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Posted 7 years ago

“Desperately slow security checking system”

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Posted 7 years ago

“Good shops, Easy access for long term parking. After security there is not sufficient space if you have two trays and have to repack your case with items. People who wish to fast track after security cannot, they are force to wander at the pace of tourists going through duty free. Gate 6 - I think - Easyjet to Geneva - people stand and block the lounge while waiting for their flight. The arriving passengers have to force their way through the line.”

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Posted 7 years ago

“Having flown from Edinburgh 3 times in the last year nothing has changed. The pen for immigration is a shambles the baggage hall sorry shed is so slow in reuniting luggage with passengers and then the taxi stance well why can it not be like every other airport and you walk outside and taxis and private hire vehicles are waiting on you. Why make everyone walk along a hoarding then back along the other side and round a barrier??? Interesting to hear you replies ???”

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Posted 7 years ago

“When one arrives off certain flights you are immediately confronted with a series of steps to climb. This ok for most but those of us who are not so able and strong find it difficult. Surely with all the money you spend your planning department can install escalators where requiured.”

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Posted 7 years ago

“Generally not well kept - there was garbage everywhere including the floors and on seats. Also, biggest issue was lack of plug-ins for charging various devices. Pretty much a necessity these days.”

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Posted 7 years ago

“the line ups were huge. there was no indication where to go. the eta boards and flight lines were opened too late to accommodate a safe time to board flights. very confusing.”

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Posted 7 years ago

“Congested checkin and gate areas. More like a shopping mall than a airport.”

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Posted 7 years ago

“Very few security stations open. People queuing very deep back to the shops. Very slow. Agressive staff”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,388 reviews