Edinburgh Airport Reviews

3.5 Rating 1,388 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poorly designed and organised security with staff shouting at you not helping. Miles to walk to the gulag which is gate 20”

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Posted 7 years ago

“Shop prices exaggerated, 1 coaster £4! Unhelpful staff in shops”

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Posted 7 years ago

“I'm a frequent user of the airport (twice monthly at least) and the issues I have are: 1. Security staff - some are unfriendly - shout, talk to customers like they are herding sheep. Unprofessional - customers should not be addressed as "guys", talk to each other about non work related issues and delaying baggage security checks, talk about work related issues in public (I do not need to know that your boss is a pain). 2. Security process - it is slow!!! If are allotted end section of the system, your belongings are delayed at the other end, because they are held up by staff stopping them to add others' trays further down the line. 3. Taxi "wars" - It can sometimes be a poisonous atmosphere in the taxi rank between the staff of the two companies competing for my business.”

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Posted 7 years ago

“our flight to heathrow was delayed by one hour making our further connection impossible but this information was given only in the desplays after baggage dropoff and police controls. we had to return to checkin desks to have the flight changed, recover the baggage and pass through police controls again with loss of time and lot of trouble. had we known this delay before arriving at the gate hall we could have spared all this”

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Posted 7 years ago

“Arrival via 'international' entrance - a poor welcome for visitors. Arrival time about 9.30pm (21st June). No trolleys in baggage return. Took about 30 minutes for luggage to arrive. Facilities just outside customs clearly closing up for the night. All-in-all - a very poor show. Must do better.”

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Posted 7 years ago

“There doesn't seem to be a flow to the airport you have go to one side to do one thing then to another then upstairs to departure lounge. When we arrived back into Edinburgh was a complete shambles the plane parked quite far away from the arrivals we had to then all squash into buses after being cramped on a flight furthermore we then got to UK border and the queue was literally out the doors. Took us at least 30 minutes to scan our passports through even then people didn't know where they were going which queue to go into staff quite happily stood and watched. Thus I believe held up the rest of passengers. The scanner machines took longer than expected also. Overall for the capital city airport would expect it to be more organised and flowing than it was.”

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Posted 7 years ago

“Wifi doesn't really work well. Signage are not sufficient to direct people. (For the tram to getway)”

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Posted 7 years ago

“An unacceptably long time to collect baggage. Never encountered this kind of delay in any other airport not even much bigger ones. Missed two buses in the meantime. Upon departure the self service system is absolutely chaotic. Even worse, no receipt of the deposited bag is give by the system. What would one do in case the luggage is lost? How can one substantiate an insurance claim? Security clearance was on the other side very professional and efficient.”

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Posted 7 years ago

“After remote parking it required a long transit through the airport construction site to the terminal. We entered the border control area which resembles a shed still under construction. Four of the nine Border Control positions were manned. The automatic passport readers were still being installed and were not available. Border Control were very efficient and the waiting time was not excessive. This Border Control area is not welcoming and I wonder what impression visitors to Edinburgh must have when they see this.”

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Posted 7 years ago

“Security checking is chaotic and far slower than virtually any other airport I've traveled through. The facilities airside - bars, restaurants and shops - are too small for the number of passengers passing through.”

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Posted 7 years ago

“The security was disorganized, my carry on went through and they didn't let me through with it so I had no idea where it was.”

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Posted 7 years ago

“The signage both getting into the proper area of the airport AND then trying to find your gate is quite poor. We were returning a rental car - and the signs directed us through departures, I guess, making us pay a pound to get out when all we did was drive in there. Not a good plan.”

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Posted 7 years ago

“Poor experience at check in where I used automated check in only to find that bag drop was then not working - flight was also delayed and then stood waiting to board aircraft”

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Posted 7 years ago

“Just horrible going through Security and being barked at and treated like cattle - and I was cold and thought i'd taken off my jacket etc, but no, I had to even take off my light woollen cardigan. I know Sec urity's necessary but ...”

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Posted 7 years ago

“My flybe flight from Endinburgh to Birmingham was delayed 40 mins because there were two passengers on the flight that had arrived that needed wheelchairs, no staff were available or prepared for them, they sat on the plane all this time waiting for help. They only needed assistance down the steps into a wheelchair, sure this health and safety gone crazy, some could and should have helped them down the very few steps on that little plane and into the wheelchairs. This is not first time In have been delayed in such a manor.”

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Posted 7 years ago

“wifi options very poor all about data capture - required wifi to get a uber and the palava having to get wifi first was terrible.”

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Posted 7 years ago

“Tram too expensive for couple of stops from the new railway station ie same price as from city centre. No comfortable seats for people arriving on midnight flights and having to wait until early morning for bus to Aberdeen ie bad connections to rest of Scotland and then the wait is not supported by comfortable waiting seats.”

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Posted 7 years ago

“Baggage handling failed. Staff did their best, but still our bags did not arrive until the next day.”

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Posted 7 years ago

“No visible lines to guide. No one out to direct. Had no idea where to go to check-in”

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Posted 7 years ago

“Your out baggage lines are deplorable. Other airports check in the bags right at the counter. It was an hour standing in that very long and slow line. Please get more efficient like a modern airport.”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,388 reviews