Edinburgh Airport Reviews

3.5 Rating 1,388 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The airport itself was fine. Our flight was delayed which wasn't great. Also, to use the free wifi you HAVE to click the marketing boxes. Something which I'm pretty sure isn't allowed.”

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Posted 7 years ago

“Security was a mess. There seemed to be little organisation as everyone was queuing from the security entrance. Getting to the front of the security line it appeared it was understaffed as there was no organisation directing people. In whole it seemed there was too little staff and too many people.”

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Posted 7 years ago

“Why bother having numerous checking stations if you don't bother to staff them. 2 hours waiting to go through customs is the longest I've ever had to endure.”

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Posted 7 years ago

“We had a pre paid transport to take us to our accommodation, but they left as it took over hour to get through the security check and could not return to pick us up. So we loss our money and had to make other arrangement wish started our holiday off not great start.”

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Posted 7 years ago

“I have never used another airport that had absolutely no waiting area or seating at the departure gates. I have also never seen a major airport anywhere north of the tropics that did not have jetways. Communication with departing passengers was very poor. The whole place just seems to be poorly planned.”

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Posted 7 years ago

“It felt very uncomfortable that I needed to let go of my handluggage for a long time as there were very long queues for the machines and a not working X-ray machine.”

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Posted 7 years ago

“I arrived late as I could not find my airport parking (zero signs). The departure security area was exceptionally busy and totally chaotic. It was like directing people down a huge funnel to scan their barcodes which meant people joined "the queue" from all directions. Very frustrating. The queue I was in also filtered the separate "family queue" further prolonging the agony as effectively, two queues joined one security check. I ended up missing my flight (I was late as it was) and had to return down to the ground floor, pay to transfer and return to the funnel. In all fairness the second time around it was not busy and I walked through without much delay.”

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Posted 7 years ago

“Gate changes, every week its the same on a Friday, I had two gate changes this week, both very last minute and its completely unacceptable.”

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Posted 7 years ago

“Too many retail units intruding into passenger space, crush zones around gate 12. Poor passenger flow modelling around notice board at entrance.”

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Posted 7 years ago

“We passed through on a very busy day. There was not nearly enough seating for those of us who had hours between flights. Your failure to separate arriving and departing passengers made moving around almost impossible at times. Signage was inadequate. Before departure not only was our plane delayed by painfully slow baggage loading but also my suitcase was dropped to the ground from a height and split.”

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Posted 7 years ago

“Terrible signposting at the entrance left me funnelled into the drop off zone with no way out, paying £1 for the privilege of getting lost. Once inside, I had an unacceptably long delay along with the vast majority of other passengers in security, as 90% of carry-on bags were diverted for inspection after x-ray. No one should complain about heightened security at a time of terrorist threat, but you must provide sufficient resources to manage this; you knew there would be an increased workload for your poor staff. One fellow passenger said he had been waiting an hour. Airside is clean and tidy but by 19:30 most of the food outlets had closed their fridges; I had the choice of waiting for hot food (now not an option because of the security delays) or two types of panini at one outlet by Wetherspoons. Luckily I found it in time. The bar man that served me was efficient and sympathetic but really, this experience is not acceptable. I know you can do better than this from previous visits, hence two stars rather than a grudging one.”

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Posted 7 years ago

“The following is a formal complaint to the CAA sent 26th May 2017. The message is - stop pandering to the needs of drunken louts and actively protect the welfare of the majority of well behaved passengers. When those louts comprimse passenger welfare and potentially flight safety actually do something about it and send a claear message that this behaviour will not be tollerated. "I wish to register a formal complaint with respect to flight EZY426 Edinburgh to Bristol 26-05-17. A group of at least 6 male passengers and principally the occupants of seats 21 A,B,C and 22 A,B,C were clearly intoxicated and disruptive before boarding this flight in Edinburgh. They were also abusive and disruptive throughout the flight. They made fun of and humiliated the female cabin crew throughout the safety briefing and made it difficult to understand what was being said. Whilst one member of the female cabin staff asked them to moderate their behaviour she was ignored and also subject to abuse which she ignored. Despite the fact that these passengers were clearly drunk, the flight attendants continued to serve them alcohol which made their behaviour worse. The female fight attendant asked us if we wanted to move seats midway through the flight but there was little point in trying to move my 79 year old mother and 83 year old father at this stage. No further attempt was made by the cabin staff to subdue the disruptive passengers. The Cabin Manager "Charlie" was conspicuous by his absence allowing the more junior female flight attendants to try to deal with the disruptive passengers. He made no attempt to deal with their behaviour directly and was clearly intimidated by their behaviour. Towards the end of the flight the Cabin Manager alerted to my concerns, asked my mother "what the problem was?" - a clear attempt to absolve himself of any responsibility and a wholly inappropriate way to deal with the situation. We continued to suffer abuse for the remainder of the flight with the underside of my seat being kicked deliberately and the passenger in seat 21A who was clearly drunk, pushed my arm from between the seats and became extremely abusive. Upon landing I reported the drunken and abusive behaviour to PC3403 Julian Cornwell of the Bristol Airport Police Unit and requested that he formally note the complaint. He noted that the ground staff at Edinburgh Airport should have prevented the disruptive passengers from boarding and that it would have been within the gift of the flight crew to have requested that the offending passengers be detained upon arrival. He also noted that the police were impotent in dealing with this sort of behaviour and that "no EasyJet flights would leave the airport if he had to arrest all of their drunk passengers at boarding". The behaviour of the EasyJet flight attendants and the Cabin Manager in particular were clearly tolerant of and did nothing to prevent the disruptive offensive and abusive behaviour of a group of young male passengers. They were clearly intimidated by the behaviour of these individuals and continued to serve them alcohol. I will be copying this complaint to EasyJet and the Airport Police at Edinburgh Airport. This sort of behaviour has the potential to compromise flight safety and passengers should not be subject to this sort abuse. Can I be assured that the CAA will take this matter seriously and perhaps request a review of protocols which allow intoxicated and disruptive passengers to board aircraft? Further, can I be assured that ground staff and appropriate officials at Edinburgh Airport will receive formal correspondence on this matter?"”

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Posted 7 years ago

“Been thro 3 times in last 6 months. Twice arriving once departing. 1/ Suitcases take ages to collect. 2/ persons meeting passengers confused re which terminal to wait at. They couldn't find info, talking to other people they had the same problem. 3/ signage to short-stay carpark poor. Drove round loop 3 times when catching flight without success so they had to leave me at drop off Zone, resulting in upset parents as I live in Australia and they don't see me often. Plan was to have coffee n say goodbyes. Overall it's the most unwelcoming international airport I've been through and if it wasn't for the excellent Qatar scheduled flights I wouldn't use it.”

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Posted 7 years ago

“Prebooked carparking very badly signed. No seats at Depature gate 21! Will avoid in future.”

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Posted 7 years ago

“The answer on a question (i do not speak English excellent, but i can communicate, more or less...) was unpolite: i didn't understand the loud speaker, and so i asked the woman from the gate for an explanation, who made the impression of annoyed. The gate number was displayed very late, at the same time as boarding started.”

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Posted 7 years ago

“The Security control took too many time!!! I had been in many AirPort and anyone was like that!!”

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Posted 7 years ago

“Very confused process between company,check in and drop off desks for low costs company... we lost so many time that we missed our flight by a few minutes.”

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Posted 7 years ago

“Had to wait 25 minutes for stand at periphery of airport then a bus to immigration - adding 35/40 minutes to late-night journey”

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Posted 7 years ago

“The scanner system for the boarding passes before security was a joke took us 40 mins to get through...”

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Posted 7 years ago

“They give you tiny bags for your liquids and made me throw away the contents of my second bag as you're only allowed one. It's quite discriminatory in my view as women typically carry more liquids. Plus, the system for putting your stuff in boxes for security is also really messy and confusing.”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,388 reviews