Edinburgh Airport Reviews

3.3 Rating 1,493 Reviews

56 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived today to face an hour plus wait for our bags (again) this time two of the three bags were damaged. One unusable now. Guess I will have to eat that cost. Massive staff issues in baggage handling and clearly overwhelmed can only explain damaged luggage. I don’t mind stairs but any modern airport these days has escalators and travelators to speed up passenger flow. EDI failed to get that memo. The bolted on barn look of the most recent addition to the airport to house passports and baggage collection looks temporary, ugly and just so far behind other modern airports. And I never understand why you need to get stairs off the plane to the tarmac only to walk up more stairs when there are elevated unused attachable corridors in the parking bay of the plane?! All in all it looks like massive mis investment, and bad if not horrific management. A focus on growth at the expensive of class and quality that a city like Edinburgh deserves. Tourists first impressions will be one of shock and disappointment. Several passengers I waited with today missed their subsequent transport (train/bus) and had to book hotels for the night. Looking at reviews in the press this looks like it happens daily.”

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Posted 11 months ago

“Congratulations,Edinburgh gets the 3rd World airport of the year award. Waited 25 minutes to be escorted off the plane. Enormous queue at the ladies and no toilet paper! So poorly laid out and down at heel. My advice is choose Glasgow or Inverness, both much nicer and actually cheaper”

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Posted 11 months ago

“Terrible passport control for international flights, waiting for 45 minutes. Taxi fares also very expensive”

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Posted 11 months ago

“I was checking in on the KLM 926 this morning and had the most horrific experience with ground staff of Swissport the girl if you can call her this was the most rude and disrespectful person I’ve witnessed and not just to myself but to other passengers and members of Swissport how can you employ these rude people you should be ashamed , and I think I’m pronouncing her name as Agniksa think it’s time you re -grouped your staff , I’m a frequent flyer and think newspapers should be looking at behaviour of Swissport once again , so badly managed!!!!”

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Posted 11 months ago

“Unhelpful, rude staff, it was an awful experience at the baggage scan. The lady didn’t say a word, did not help just stared and made faces.”

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Posted 11 months ago

“The worst baggage collection I have ever experienced- consistently - every time I fly to Edi.”

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Posted 11 months ago

“Edinburgh Airport is an absolute embarrasment. For international travellers to arrive into such poor conditions, over such an extended period, when they have travelled from other wonderful airports reflects poorly on the city and country as a whole. You're ferried through temporary walkways, unheated with gum stuck to the floors and herded into a shed for arrivals. Two international flights at the same time and a total of four staff on duty. One to manage the queuing "rope", one to point you to the do it yourself immigration machines and only two to conduct the process manually. Wait an age for baggage to arrive again in a temporary crowded space. The airport has spent a fortune on becoming a grand shopping mall but leaves its core function, of actually processing passengers, woefully underserved. Airports jn so-called third world countries are so much better appointed.....”

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Posted 1 year ago

“Edinburgh Airport is ok to leave from, but it must be the worst in Europe to arrive into!! Having used Barcelona and Charles de Gaulle in the past two months, Edinburgh falls badly behind them - they both have escalators and travelators to help people move easily through the airport - when you arrive back in Edinburgh you are faced with three flights of stairs to climb, followed by a walk along a corridor, then two flights of stairs down to Passport control!!! - was there never any thought of installing escalators when the airport was 'improved' a number of years ago???”

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Posted 1 year ago

“Edinburgh airport is an absolute disgrace. Shabby, cramped, dirty, smelly and hopelessly under-invested. How do they get away with only having stairs and one tiny lift to get to the flights - all other airports have escalators etc. It is by far the worst airport I have been to - the only other terrible ones are in the Uk. The only solution is to demolish it and start again - bolting on additional bits just makes it worse.”

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Posted 1 year ago

“Never Ever again!!”

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Posted 1 year ago

“Arrived on a flight from Bergen - unable to alight from the shuttle bus into the airport because people from previous buses were queued airside OUTSIDE the customs hall. Long, long queue for passport control, no help when the e-gate refused to accept my passport. The customs hall is gloomy, grubby and altogether a horrible place for visitors from abroad as their first taste of the capital. Ditto baggage reclaim and the exit to the outside.”

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Posted 1 year ago

“Worst airport I’ve been to in years. We just arrived back home to Edinburgh after a holiday that saw us go through 4 international airports in Africa. All are vastly better than Edinburgh. On arrival back we waited 25 minutes at the carousel for our luggage and a further 40 minutes (yes 40!) for a taxi which is only taking us 15 minutes to our house. Apparently there’s a wee show going on at the highland centre and we can’t cope with a bit of traffic. Pathetic.”

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Posted 1 year ago

“Once again despite an on time arrival, the lack of ground crew to allow a timely disembark was frustrating.We sat in the plane with doors open waiting for 35 minutes .How can you not be ready for a scheduled flight?This isn’t the first time the staff have been caught unawares of a scheduled arrival.The pilot and a stewardess eventually donned high viz vests and guided the passengers all of 30 ft from the bottom of the stairs to the waiting ..really in 2025 we are still using buses?The result was we have a line up of buses dropping lots of passengers at Passport Control all at the same time causing more delays and missed trains and connections .Honestly as the national airport we deserve and expect better.Not much of an first impression we are giving our foreign guests with this sad excuse for an airport.I won’t even mention the poor infrastructure just start with managing the resources properly that you do have. Must do better.”

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Posted 1 year ago

“Bit of a dump featuring hardwood seats for the lucky few to occupy the few. Filthy floors. No traffic flow management with multitudes crisscrossing for arrivals and departures. Unclear signage adding to a general atmosphere of bedlam and confusion.”

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Posted 1 year ago

“This airport provides an absolutely terrible experience. I’m sick and tired of travelling to and from here . It’s an awful experience. More and more passengers are subjected to a completely inferior service. I can’t think of one good thing to say about this excuse for an airport . Whoever is in charge , and the team there , need to be sacked . If they think that they’re providing a professional service , they’re delusional. Between checking in , security , border controls , collecting baggage , trolleys that need to be paid for ( £2 ) , expensive drop off / pick up zones . It’s a complete rip off. I can’t think of anything good to say about this airport . That’s based upon countless times that I’ve had over many years. It’s got steadily worse. So , stop deluding yourselves management . Make it a pleasant experience.”

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Posted 1 year ago

“Usual chaos. Flight delayed, fine, waited another 20/30 mins on plane for stairs. Mile long queues is the understatement of the year. No help for vulnerable, hardly any staff. Thankfully just had hand luggage or god knows how long that wld have taken. The saving grace was the taxi staff. Edinburgh the only thing you excel at is ineptitude. Embarrassing really.”

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Posted 1 year ago

“Every arrival is the same. I have again arrived - having to wait well over an hour for bags to arrive on the carousel. When asking staff about the delay you simply get avoidance- this is not my job, I operate forklifts. May I make a few basic suggestions. There were no issues with diverted flights- so passenger numbers could have been predicted- I would assume therefore there should be enough staff. If not, put the forklift driver out the back- the staff present didn’t offer any value other than to irritate with reluctance to help. Finally, prioritise the bags in the order the flights come in! This is my second arrival at Edinburgh- last time I didn’t get my bags for a month. Travel to Newcastle Airport- then get the train. That’s what I will do in the future!”

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Posted 1 year ago

“Yet again we have to walk off the plane down stairs onto the tarmac, underneath the unused airbridge. Incompetent leadership and operational couldn't care less management.”

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Posted 1 year ago

“Returned from Tenereife last night waited one hour and fifteen minutes for suitcases. The next flight came in from Turkey and there cases were coming of at the same stand. So you can imagine the amount of people standing waiting it was a total shambles. No health and safety considered. Jet 2 staff standing about doing nothing why not tell people to stand back until first flight that came in get there cases of. Never flying Edinburgh Airport again it is always the same on the way back. If you have children definitely wouldn’t be doing these flights far too long to wait for cases. The amount of people that were reporting there cases broke was out of order. Get you act together jet 2 absolute disgrace.”

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Posted 1 year ago

“Most airports have smoking areas. Why doesn't Edinburgh Airport have one? There are a lot of smokers and they are much more stressed if they can't smoke.”

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Posted 1 year ago

Edinburgh Airport is rated 3.3 based on 1,493 reviews