Edinburgh Airport Reviews

3.5 Rating 1,400 Reviews

59 %

of reviewers recommend Edinburgh Airport

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Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Welcome to the third world. Scotland is a disgrace, and its capital's airport typifies its decline and decay. The journey from plane toborder is ugly, dirty, smells of mould, and has many stairs. Baggage delivery is pitifully slow.”

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Posted 7 months ago

“Edinburgh Airport is an absolute disgrace. I actually could not believe what I was seeing yesterday. I flew in from Dubai via Amsterdam into Scotlands capital city Edinburgh airport and felt an instant sense of disbelief, shame and embarrassment. Ceiling tiles, missing from ceiling were lying on walkway of passengers entrance to passport control, a cardboard box holding a door open and very dirty walls. First impressions !!! On entering passport control area the floor was disgustingly dirty with black blobs of stuff, no idea what it was and just so dirty. So onto winding your way to get to a passport office Took ages so plenty of time to view this disgusting area. Five passport control officers sitting at desks but we were all ushered to self scan area. Is there a point to their presence?? However our bags were on the carousel by the time we entered luggage reclaim area so one star given for that. Edinburgh Airport is an absolute disgrace to Scotland and as proud Scott I’d like to say the management of this airport is not good enough.”

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Posted 7 months ago

“I travel regularly with my job and have been through around 15 different airport terminals this year. When flying from Scotland, I normally fly from Glasgow which is normally reasonably efficient and tidy. This week I flew from Edinburgh to Italy with my family for a short break. I was extremely disappointed with the inefficiency, untidiness and general lack of a sense of pride that appears to be taken in the running of Edinburgh airport. No set of steps appeared for rear of the plane until nearly everyone was as off, resulting in us being almost last off the flight. To add to the frustration we felt from this, we then had to wait for 40 minutes in a queue at passport control. While these issues might be explained by one off staffing issues or other exceptional operational problems, what I can’t excuse is the grubbiness, untidiness and complete lack of a sense of care that appears to be taken in the airport. As a proud Scot, I was wondering what my first impression would have been if I’d been an international traveller arriving in Scotland for the first time. I have to say Edinburgh Airport compares unfavourably with every other airport I’ve been through over recent times. It conveys a real lack of pride and little interest being taken in the passenger experience. This is just not good enough for such a key gateway to our fantastic country.”

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Posted 7 months ago

“I would like to help prepare any international customers flying into Edinburgh airport for a depressing experience. You will arrive into ‘sheds’ with dirty floors and with quite grotesque murals on the walls. You will have to carry your hand luggage up and down several stairs. You will be met by staff some of whom will seem to resent you being there. You will wait endlessly on our luggage coming through on a dirty conveyor belt and in what you may regard as a final insult you will be asked to pay to ‘RENT’ a trolley. Please be assured once clear of the airport things should get better!”

Helpful Report

Posted 7 months ago

“Edinburgh Airport is my local airport. In the last decade or so it has expanded somewhat and they have tried to keep up with the expansion of airlines, flights, in & out with the infrastructure but have epically failed each time. I used to be a frequent BA flyer then Easyjet on business and used this airport a lot, it didn't used to be so bad however, it has changed beyond recognition and not for the good. I've had occasion before to comment to the CEO regarding the state of security, or the lack of, too much chatting, un-professional conduct, not paying attention then there's the surly "I've got a uniform on so I'll be as rude as I like " lot. My complaints didn't even rate a reply. Security is all important and needs to be right 100% of the time. I'll start here with this last weekends trip out to France. Friday 4am. Massive queue's to check in baggage, not enough staff, those that were there and certainly the Man who dealt with us was just so miserable, no smile, no chit chat, nothing, a rude and surly Man and I have no idea how he got the job. Then security, OMG. Security at Edinburgh is always, always busy unless you transit through last thing at night. Massive winding queue's, surly miserable staff. A lot of which have never done a customer related job in their lives or have just given up, maybe it's the training? They are there to SERVE not shout and bark out orders like they're trying for a job with the STAZI. Rude doesn't cover it. They have no empathy for those struggling to navigate the ever changing rules and regulations, shoes off, Men only, belt on or off who knows, do this, do that, its a total minefield and changes every time I pass through which thankfully isn't that often these days. I had an eyeballing session with one guy who was obviously p*ssed with his power and the next thing that occurred, guess who was being pulled over for extra attention, me of course, so then this Female takes her time checking my rucksack, doing the bit with the wipes etc etc, my Family looked on and all said it was definitely deliberate. Enough of security as its not likely to ever change especially given the type of people they appear to enjoy recruiting. Time to walk the dreaded yellow brick road through all the so called tax free Booz and what have you, try getting through that in a hurry, its designed to force you to a halt and they want your money, end of. Then into the departure lounge, whoever thought it classed as a lounge was mad, its a bear pit, queue's for everything, even to get into Witherspoons pub, nowhere decent to sit down and which is not a pub related establishment to eat and drink something decent pre flight. I felt sorry for the Family's with their kids, absolutely horrendous and of course, no help anywhere if you need it but plenty of people happy to bark orders at you. We used to use the private lounges but even they're now well over priced with time constraints and your'e restricted to just how much you eat and drink whilst attempting to relax in there. I will remove the top end lounges here as they're not for the general holiday traveller. If you've survived all that then its time to go and queue for your flight and get ready to stand on a flight of steps for ages after being "boarded" or stand in a line on a ramp waiting to board, a fix I believe so airlines and the airports can say we boarded them on time, oh no you did not. Thank God for the sanity of an aircraft cabin (depending on the airline) and some decent service from people with smiles on their faces. I dread our next visit but at least we won't have two teenage Grandkids in tow both wondering what carnage have they been introduced to. Whatever happened to the joy of going to an airport and off on holiday, pleasure's long lost. Adrian/Fife.”

Helpful Report

Posted 8 months ago

“Only "budget"airlines fly to Portugal and other European countries if you want to travel with a better airline such as KLM or TAP you need to go to Manchester. Edinburgh is a capital should have better options”

Helpful Report

Posted 8 months ago

“Edinburgh Airport is my local airport. In the last decade or so it has expanded somewhat and they have tried to keep up with the expansion of airlines, flights, in & out with the infrastructure but have epically failed each time. I used to be a frequent BA flyer then Easyjet on business and used this airport a lot, it didn't used to be so bad however, it has changed beyond recognition and not for the good. I've had occasion before to comment to the CEO regarding the state of security, or the lack of, too much chatting, un-professional conduct, not paying attention then there's the surly "I've got a uniform on so I'll be as rude as I like " lot. My complaints didn't even rate a reply. Security is all important and needs to be right 100% of the time. I'll start here with this last weekends trip out to France. Friday 4am. Massive queue's to check in baggage, not enough staff, those that were there and certainly the Man who dealt with us was just so miserable, no smile, no chit chat, nothing, a rude and surly Man and I have no idea how he got the job. Then security, OMG. Security at Edinburgh is always, always busy unless you transit through last thing at night. Massive winding queue's, surly miserable staff. A lot of which have never done a customer related job in their lives or have just given up, maybe it's the training? They are there to SERVE not shout and bark out orders like they're trying for a job with the STAZI. Rude doesn't cover it. They have no empathy for those struggling to navigate the ever changing rules and regulations, shoes off, Men only, belt on or off who knows, do this, do that, its a total minefield and changes every time I pass through which thankfully isn't that often these days. I had an eyeballing session with one guy who was obviously p*ssed with his power and the next thing that occurred, guess who was being pulled over for extra attention, me of course, so then this Female takes her time checking my rucksack, doing the bit with the wipes etc etc, my Family looked on and all said it was definitely deliberate. Enough of security as its not likely to ever change especially given the type of people they appear to enjoy recruiting. Time to walk the dreaded yellow brick road through all the so called tax free Booz and what have you, try getting through that in a hurry, its designed to force you to a halt and they want your money, end of. Then into the departure lounge, whoever thought it classed as a lounge was mad, its a bear pit, queue's for everything, even to get into Witherspoons pub, nowhere decent to sit down which is not a pub related establishment to eat and drink something decent pre flight. I felt sorry for the Family's with their kids, absolutely horrendous and of course, no help anywhere if you need it but plenty of people happy to bark orders at you. We used to use the private lounges but even they're now well over priced with time constraints and your'e restricted to just how much you eat and drink whilst attempting to relax in there. I will remove the top end lounges here as they're not for the general holiday traveller. If you've survived all that then its time to go and queue for your flight and get ready to stand on a flight of steps for ages after being "boarded" or stand in a line on a ramp waiting to board, a fix I believe so airlines and the airports can say we boarded them on time, oh no you did not. Thank God for the sanity of an aircraft cabin (depending on the airline) and some decent service from people with smiles on their faces. I dread our next visit but at least we won't have two teenage Grandkids in tow both wondering what carnage have they been introduced to. Good luck and hope you enjoy your trip.”

Helpful Report

Posted 8 months ago

“Still waiting for baggage after an hour!! Edinburgh Airport is so poorly managed, what a shambles!”

Helpful Report

Posted 8 months ago

Hi there, The baggage delivery process is the responsibility of your airline and their contracted handling agent, if you reach out to the airline directly they will be able to look into this further. Kind regards, Customer Support Team

Posted 8 months ago

“I am in and out of this shopping Mall that pretends it’s an airport at least 29 times per year. It looks 3 rd world on entry then transforms into a tacky shopping mall . Do not expect any consideration to have been given to passengers other than how best to remove their hard earned money . It is a true embarrassment to Scotland .oh and don’t expect to pass quickly through security that too is diemal”

Helpful Report

Posted 8 months ago

“Sitting here waiting on a flight that was supposed to depart an hour ago. What a joke of an airport”

Helpful Report

Posted 8 months ago

“Terrible experience at security young guy decided he had to search me even although alarm never went off asked what was in my pocket it was a hankie put it back in my pocket he told me to take it out my pocket again never even looked inside hankie proceeded to pay me down he never checked under my arms my waist back of my trousers my back my ankles all the places likely to conceal something it was obvious he was trying to impress his young female assistant, obviously the whole job has went to his head complete waste of time”

Helpful Report

Posted 9 months ago

Hi there, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 9 months ago

“Shocking that they are now charging £1 to use luggage trolley 😱, Trying to squeeze every last penny out of you before you exit the airport. Absolutely Shameful. Also the fast track parking was good going in, but a nightmare getting out, 4 lanes merging into one to exit car park, like the wacky races. Gate system should at least allow the traffic through in an orderly fashion.”

Helpful Report

Posted 9 months ago

Thank you for your review. The trolley charge was introduced on 1st July 2024. The charge supports the 10 dedicated staff we have, who work continuously across each day to provide our customers with a trolley at the right time and at the right place. Though the trolley charge is new to Edinburgh Airport, many airports across the UK, Europe and the rest of the world have introduced a trolley charge in recent years. Kind regards, Customer Support Team

Posted 9 months ago

“I’m a native Scot living in Australia and travel back and forth regularly. Edinburgh airport - which used to be a super efficient airport (tram straight up the door, good cafes, easy to use) has become an absolute shocker. All flights (international and domestic) pass through the same terminal which hasn’t been upgraded to cope with the volume of people. Check in and bag drop off are chaotic. Security is a nightmare with far too few terminals and staff. Too few cafes, not enough seating, delayed flights. I could go on. Such a contrast from Sydney which was a breeze - online checkin, automatic bag drop, no queues - from arrival outside the airport to lounge took about 20 mins (as opposed to more than an hour in Edinburgh ). I’d suggest for a start that it seriously needs separate terminals for domestic and international traffic.”

Helpful Report

Posted 9 months ago

“I am only responding re the options available on the website for collecting a passenger from the arrivals. The charge regime for any option is just plain greed compared with other airports I have used. The 'free' carpark times are just ridiculously short if it takes 10 minutes to walk to and from such a car park so only 10 minutes left for actual pickup. Greed.”

Helpful Report

Posted 9 months ago

“I travel the world and have experienced multiple airport . Edinburgh airport is the worst airport I have ever experienced, by far! . I usually do not write reviews, but I am so shocked by this airport, that I need to share my experience. It is filthy, out-dated , no space to sit , unclaimed luggage left at arrival zone without supervision . This is an embarrassment for Scotland .”

Helpful Report

Posted 10 months ago

“I just got off a flight from Dublin and was very frustrated to be STUCK ON THE PLANE ON THE RUNWAY BECAUSE YOU HAVE A LACK OF GROUND STAFF FFS”

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Posted 10 months ago

“Arrived early morning to a very large queue for Passport Control (Not enough gates). When eventually clear we then had to wait an inordinate time for our baggage. In total it took around 1 1/2 hrs to get through. More Staff, more gates, more baggage belts, or something needed to help flow of passengers through the airport.”

Helpful Report

Posted 10 months ago

Thank you for your review. I appreciate the frustration that can be caused by baggage waits, and this is clearly not the experience we want passengers to have. It’s important to note that the transportation and delivery of baggage is the responsibility of handling agents, and these companies are contracted by airlines to fulfil this role. This is not something the airport itself has direct involvement in. This is not us passing the buck, or shifting the blame elsewhere, but just the way the process works. It’s important we provide this context to help you understand the roles and responsibilities. Kind regards, Customer Support Team

Posted 10 months ago

“Bags checked in then escalators closed to go into departures. We were redirected outside into baking heat and then into the escalators to find they had been opened to later passengers first. Security was a mess and not clear if they followed rival airports new processes. A man lost his iPad as a result. Directed to gate only to be told the gate had changed to the other side of the airport where there were no seats and had to wait ages for incoming flight to disembark. It was clear the airport cannot cope with the throughput.”

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Posted 10 months ago

“Returned on 19 July and this is nothing to do with I.T. problems .arrived early on flight from Bejing china Hainin flight.0630 We where held on the plane until immigration started there shift at 07.00 But held until 07.20 50 minutes baby's crying no translation to tell us what's happening. And when we finally departed plane herded like cattle. No notification where luggage was coming ie belt number people trying to get luggage trolley all locked and payment system locked must be against consumer rights to pay for a trolley only place I've seen this in the whole world travels I've been on then waited for 2 hours for luggage to arrive Edinburgh airport must be the worst in Europe it needs to expand to 3 times the size but what can you do when it's your local airport what experience to show traveling tourist to the capital.”

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Posted 10 months ago

“Security staff inefficient, appeared disinterested and very slow, causing long delays. The worst airport I have travelled through for a long time.”

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Posted 10 months ago

I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.

Posted 10 months ago

Edinburgh Airport is rated 3.5 based on 1,400 reviews