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Edinburgh Airport Reviews

3.4 Rating 1,471 Reviews
57 %
of reviewers recommend Edinburgh Airport
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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017
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Edinburgh Airport 5 star review on 16th June 2017
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Edinburgh Airport 1 star review on 16th June 2017
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Edinburgh Airport 5 star review on 15th June 2017
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Edinburgh Airport 5 star review on 13th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Anonymous
Anonymous  // 01/01/2019
Come on Edinburgh, have I arrived in a third word country. From passport control which, to be kind looks like a barn, to waiting on luggage for 55 minutes. (24 April Rynair from Copenhagen).
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Posted 1 week ago
I arrived from Belfast on a EastJet flight, I recently had a total knee replacement and hadn’t climbed stairs since. I asked if there was a lift I could use and I was told there wasn’t. I was left with no alternative but to use the stairs. A very rude member of staff asked why I hadn’t book assist, I wasn’t aware there was no lift . My weekend was ruined as my knee was so swollen and painful . I was very upset by the lack of empathy and support by the ground staff ,
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Posted 2 weeks ago
Flew from Edinburgh on Easter Sunday. The airport was very grubby. The bins at gate 6 were full to overflowing and had been like that for quite a few hours. The airport was very cold. I have not flown from Edinburgh in quite a while and don’t think I will book a flight from there anytime soon
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Posted 3 weeks ago
The slowest baggage reclaim on the planet, what a shambles 😑
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Posted 1 month ago
Arrived late on a Jet2 flight and AS USUAL Edinburgh Airport had no steps to disembark the plane nor any buses to transport passengers to the terminal. This has happened to me every time I land at Edinburgh. It's absolutely hopeless.
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Posted 1 month ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 2 months ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 2 months ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 2 months ago
They're both highly competent and sincerely reliable
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Posted 2 months ago
On arrival back to the UK , the usual climb up a narrow staircase, then descend down into a crowded cramped arrival area. Only Spotted two members of staff controlling. We were herded backwards and forwards through a zigzag to passport control, which took forever. The airport looks tired and grubby and desperate need of money spending on it. The usual long wait for our baggage to arrive and now you have to pay £2 to use a trolley! What a welcome to Edinburgh- shameful and embarrassing
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Posted 2 months ago
On arrival back to the UK , the usual climb up a narrow staircase, then descend down into a crowded cramped arrival area. Only Spotted two members of staff controlling. We were herded backwards and forwards through a zigzag to passport control, which took forever. The airport looks tired and grubby and desperate need of money spending on it. The usual long wait for our baggage to arrive and now you have to pay £2 to use a trolley! What a welcome to Edinburgh- shameful and embarrassing
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Posted 2 months ago
Short staffed as usual, 7.30pm. Delay getting steps, delayed on stairwell with people backed up into the fog outside. No one to unlock the door. Delay to luggage. £2 to get a trolley (its free in Auckland, Singapore, Heathrow) Edinburgh Airpo remains a national disgrace. The private operators should be kicked out.
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Posted 3 months ago
Arrival into Edinburgh airport terminal building is shameful. You should be embarrassed. The floors are disgustingly dirty with debris all around. There are cobwebs hanging from the door frames and the queues are ridiculous for the passport e-gates. First impressions for tourists must be really disappointing. It's dark, dingy and unwelcoming. Only 10 e-gates - really?! Get more e-gates installed!! This is so lame when you've just come from Doha or Dubai - get it modernised!!
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Posted 3 months ago
Payment at drop off is well overpriced. I picked up someone yesterday. Literally 2 mins as they where waiting £6.00. today dropped £6.00 for 3 mins. Totally excessive amount. It's a rip off
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Posted 3 months ago
The arrangement with luggage trolleys are about making money for the airport not about helping passengers. The over sophisticated system was out of action so everyone carried as opposed to using a trolley. Bizarre. Clearly about shareholders and profits not about passengers. What should a passenger pay to use a trolley? Where is the equity in that? If you are rich or strong it is fine. I felt very patronised by the poor luggage arrangements I feel sorry for the staff that have to put up with ranting passengers when it is clearly not their fault. Quite the most blatant “rip off” tactic I have ever seen in a public place.
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Posted 4 months ago
Why am I waiting an hour for my bags from Belgium? This is a consistent experience at Edinburgh Airport a d often complained about by family and friends for years now. Can something please be done to fix this? Distressed infants and tired people are made to wait far too long for bags.
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Posted 4 months ago
As the ‘flagship airport’ for Scotland it is a disgrace. For the past three trips had to wait at least 30 minutes for baggage. Very poor for those with limited mobility. It seems that more has been spent on the shopping experience rather than meeting the needs of passengers. If I have opportunity will travel through Newcastle or Manchester. Sorry but not good enough.
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Posted 4 months ago
The airport is entirely focused on extorting as much money as possible from you. The taxi service leaving the airport is truly appalling. Yet again > 20 minute wait. No longer any choice if taxis. And the prices are 25% higher than black cabs. Shameful. But this airport has no sham
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Posted 5 months ago
Edinburgh Airport is a disgrace. Highest lounge is the Plaza and it’s a total embarrassment for premium. Choose Glasgow if possible especially if flying business or first class. I have to say the staff are all very nice/helpful and do the best they can at 2nd rate airport.
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Posted 5 months ago
After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
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Posted 5 months ago
Edinburgh Airport is rated 3.4 based on 1,471 reviews