Edinburgh Airport Reviews

3.3 Rating 1,512 Reviews

55 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How disgusting this is......is anyone paid to clean these lifts? They are filthy! It's not ok for people to face this filthy arrivals hall or the lifts, arriving in Edinburgh. You should be ashamed of this standard.”

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Posted 1 week ago

“There are works ongoing where the 747 and other service buses usually stop but there is no information to tell passengers where to go to catch these buses while work is ongoing. Very poor communication. A few signs is all it would take”

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Posted 1 week ago

“Arrivals is an abomination. Queues at the immigration caused by the inability to move buses from planes separately. Buses only move in pairs and release all passengers into a small door. It took years to even introduce a family lane. Luggage gets delivered late so the same crowds gather at luggage halls. I understand not all things can be improved and that infrastructure takes time but inability to bring any efficiency and just sitting idle is not an experience people arriving in Scotland should have.”

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Posted 2 weeks ago

“What a shambles of a place. Arrived at 8.17, waited on the tarmac for 30 minutes because of a piece of ground equipment in the wrong place. Walked through dirty corridors to be met by surly staff, dirty smelly toilets and a then another 40 minutes for luggage. This is now the standard experience for passengers arriving in Edinburgh.”

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Posted 2 weeks ago

“Terrible arrivals experience, taking nearly 2 hours from landing to get through the airport. No gate ready for the plane Long slow passport queues Long wait for luggage Generally grubby terminal in poor state of repair As an Edinburgh local, embarrassed that this is our international gateway to the world.”

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Posted 2 weeks ago

“Awful airport. Everything takes so long when you land. The luggage handling crew are beyond slow. It needs addressed.”

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Posted 2 weeks ago

“Emirates flight Ek24, was canceled 06/09/26,but this is when all hell breaks loose, apart from retreving our luggage from the carousel, the 2 old persons male and female who were in charge of allocating cabswere very unorganized and lacked confidence, there was 50 passengers awaiting cabs, the flight was scheduled for the 07/09/26, the check in staff, mainly a female, was very rude, grunting under her breath lacked no convidence sms arrogant, she was short, stocky build, hair tied tight back, this is a classic case of lack of training, she should not be on the front line, the second complaint is all apout the staff in the departure lounge, Menzirs staff, one guy in particular was strutting around the place like he owned tje airport, je was very rude, abrupt and insulting, one guy was walking around esting his lunch, very untidy looking lile a slob, I have been a trainer gor 30 years, the entire staff need immediate re training, or place in a position away fom the public or redeployed, ont a gd look for Edinburgh Airport, very unprofessional”

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Posted 3 weeks ago

“Töykeä ja vihamielinen henkilökunta turvatarkastukdessa. Tukalan kuuma ja huono ilma odotustiloissa.”

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Posted 3 weeks ago

“Flight landed one hour ago, still waiting for bags.. no announcements no nothing - appalling service”

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Posted 1 month ago

“Flight landed one hour ago, still waiting for bags.. no announcements no nothing - appalling service”

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Posted 1 month ago

“Just awful. Signs everywhere advising that staff need to be treated with respect - surely customers deserve the same. Having orders shouted at you by staff who clearly hate their job followed by their muttered expletives then being funnelled into a cramped disorganised security area is not what passengers pay for We understand it’s a difficult job but basic civility costs nothing”

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Posted 1 month ago

“To call this an International Airport is laughable. An Australian outback country airport would be better run and far more organised ! The "shed" which is apparently the arrivals hall, was packed with people when our flight arrived yesterday. ONE airport employee was at the bottom of the stairs, pointing in different directions - seemingly unaware of how to actually manage a few planeloads of passengers. The queue went out the door, and as far as anyone could see. After several people loudly voiced their displeasure at the chaos, another employee appeared and actually seemed to have a clue. After about 25 minutes of standing in lines going up and down,we made it to the electronic check in. Of course, several were not working and that just added to the arrival welcome experience. ! My advice - fly into somwhere else if you can. Until this place gets a good manager, nothing is going to change......”

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Posted 1 month ago

“Absolute shambles waiting to get through passport control. Queuing started outside then up and down for over an hour to get to e gate. PATHETIC”

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Posted 2 months ago

“Queued 1hour + outside to get into the building. Thenqueued inside for ages to reach the security gates. Asked several hi vised workers what was causing the delays. I don’t know was the common reply. No explanations offered. Plenty of loud instructions from queue control. What a complete shambles. 3rd world airport would be better! This airport is a national disaster 0/10”

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Posted 2 months ago

“Ground crew lack of staff causes delays in planes parking, delays in baggage retrieval, lost luggage and is a poor advert for Edinburgh. Probably the worst airport for delays, overcrowding, lack of seating and security delays. Nothing works on time and no management present all round. A poor show...”

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Posted 2 months ago

“It’s not a great place to hangout if you are waiting for a flight. The main drag features an enormous cafeteria style pub - which is designed purely for industrial boozing. The public spaces are not designed for travellers, or anyone for that matter. Imagine a grim shopping mall scheduled for demolition as it was not fit for purpose in 1981 and you are just about there... Touristy shops sell tat, none of which seems to originate in Scotland. And the toilets have a pervading sewage-y smell. Most locals find it a bit embarrassing, certainly not what you’d hope as entry to such a beautiful city…”

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Posted 2 months ago

“No bus for 20 min. Then just 1 bus at qw had to wait for it to come back”

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Posted 2 months ago

“Boarding Ezy830 and the rear steps were closed with many still to board and many still on both forward and rear steps (both mobile).... Causing bottle necking and frustration and.longer to be seated !!!”

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Posted 2 months ago

“This airport is an embarrassment. The be the capital city of Scotland’s airport is a disgrace. The airport is a mess, the operations of the airport are poor. The whole thing needs to be scraped off a rebuild with different owners who understand that the focus should be on customer service”

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Posted 3 months ago

“Edinburgh airport is a disgrace. What a welcome to Scotland! The airport is filthy, dated, with a lack of staff. Luggage issues remain, nearly 40 mins waiting last night- we were the only flight in the reclaim area. An abandoned bag on a seat in baggage reclaim was noted by a customer assistant staff member, but as they were the only staff wearing high visibility to be concerned, after asking all waiting passengers, even they gave up, and the bag left . Shocking”

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Posted 3 months ago

Edinburgh Airport is rated 3.3 based on 1,512 reviews