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Edinburgh Airport Reviews

3.4 Rating 1,457 Reviews
57 %
of reviewers recommend Edinburgh Airport
Read Edinburgh Airport Reviews

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017
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Edinburgh Airport 5 star review on 16th June 2017
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Edinburgh Airport 1 star review on 16th June 2017
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Edinburgh Airport 5 star review on 15th June 2017
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Edinburgh Airport 5 star review on 13th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Anonymous
Anonymous  // 01/01/2019
I was there on Wednesday at 9am in the security line with 20 minutes till my boarding closed and I was very doubtful that I would make it in time. I asked the man handling the beginning of the family line or something (medium height, dark hair) if there was anything that could be done because I thought I was genuinely going to miss my flight. He would not let me go in the shorter line, or call anyone for assistance. It was the complete opposite of good customer service. He was completely unwilling to help and seemed very okay with just letting me miss my flight. It's one of the worst interactions I've ever had with an airport employee, any service agent in any industry to be honest, he just did not care at all and it was so shocking and disrespectful. I had a lovely time in Edinburgh but he was one of my final interactions and I'm so so so disapointed. Someone talk to him please, it was so rude.
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Posted 8 years ago
Must be one of the most expensive in Europe, Also check in at 8am very busy otherwise OK
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Posted 8 years ago
Lots of shops
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Posted 8 years ago
Disappointing to see the children's soft-lay area hidden and made so much smaller.
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Posted 8 years ago
Not enough wi-fi . Late plane.
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Posted 8 years ago
Ok AirPort , bad with 2 hour wi-fi, specially when planes are late.
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Posted 8 years ago
Improved selection of food & drink and retail options Unfortunately the experience of navigating the airport is poor. Starting with the convoluted way to get to the terminal and finishing with the confusing way to get a taxi. In the middle there are too many stairs, buses and roundabout walks
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Posted 8 years ago
The TSA employees were pleasant & courteous as I was lucky enough to be randomly selected for an addition search..
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Posted 8 years ago
There was a massive bottleneck at the security turnstiles. There should have been a staff member ushering people along- There wasn't. Very bad indeed
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Posted 8 years ago
Arrived safe and was not pleased how long I had to wait for handicap assistance The gentleman coordinating what line to get into for passport control was not very helpful I was able to get a nice man who got me a wheelchair and took me tnru customs and out to city bus He was wonderful!!!'n
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Posted 8 years ago
Shops are too much expensive , adding a bag to the travel you do too
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Posted 8 years ago
bad organisation
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Posted 8 years ago
The rental car employees are exceptional! The Edelweiss ground crew were very good. The security area was chaotic and poorly organized. I'd recommend a review in the area of collecting ones trays, carrying them to another area, with the expectation of returning the trays. Rather complicated.
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Posted 8 years ago
Efficient security process. Queues on approach to carpark. Parking is hugely expensive and makes goodbyes from loved ones a costly action.
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Posted 8 years ago
Always find security a nightmare. The new system just does not seem to work. Staff need to happier in their job also. They always seem abngry!
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Posted 8 years ago
Monday morning security is poor, que badly organised and no one helping people at self service scanners.
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Posted 8 years ago
it's ok as far as airports go I suppose. but like all other airports it's far, far, far to expensive as are all other airports
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Posted 8 years ago
Not as good as usual
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Posted 8 years ago
Toilets need a good clean..stink..need bleached floors disgustin
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Posted 8 years ago
Happy is a misnomer. The airport is simply a means to an end getting from A to B. Security experience was supposed to get better when the new Hall opened. Far from it. I also object to being forced to make a lengthy walk through the duty free area when I simply want to get airside quickly.
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Posted 8 years ago
Edinburgh Airport is rated 3.4 based on 1,457 reviews