“Departures at Edinburgh Airport worked well enough but Arrivals was a disaster. On 9th June 2018 at approximately 12.45 pm the E-Passport control was completely broken. Luckily for us a guard told me that, despite us having E-Passports we would be better going through the longer queues to manual passport checking. He wasn't wrong. Chaos was breaking out in the massive queue starting to build at E-Passport gates (all of them) as Red Crosses blocked all passenger access. By the time we had been checked manually nobody seemed to have made it through those automatic gates! Then, upon leaving passport control to the baggage claim a huge glass door tried to knock me and others off our feet with an electronic voice screaming at us! The whole thing was a total shambles and a very poor example set to new visitors to Scotland. Friends who use Edinburgh Airport say this is typical so airport management - get a grip! I would single out Edinburgh Airport Police and Border Security police for praise as they were all very courteous and helpful. Also the parking was excellent.”
“Arrived back from Lanzarote just before 1am. Taxied to Gate 25. Had to wait half an hour for buses to arrive to take us back to the Arrivals Hall near Gate 2.
Immigration clearance was pathetically slow.
Did not get get home to Fife until 3.30am.
Not a happy chappie!”
“In general, the airport is very good. However, I would rate departure as a 5, but arrival as a 3. I am in the travel and tourism industry and from a first impression point of view, 3* is not acceptable. Domestic arrivals are fine, but when it comes to Border Control and Baggage Reclaim for international arrivals, it is a lottery. Once again, Border Control was a mess this week if more than one flight arrives at the same time. It's not hard to sort out. Get some stronger people managing the queues and get the bags off the plane quicker. First impressions!!”
“""As someone with mobility problems I was assisted greatly and respectfully by all, my car was in car park and on return the young gentleman who assisted me by taking me right to my car, packed my suitcases in boot and made sure I was safely inside car service second to none, thank you”
“Our visit to Edinburgh was amazing from start to finish. Although we got caught up in the British airways computer system crash, which meant that our flight to Edinburgh was cancelled and had to make the trip by rail. Our return trip was by air and the service we received by airport staff was wonderful, and the amenities were clean. What more can I ask for. Very happy”
“Very friendly and easy to access car park, the cost was also acceptable and we had no hassle exiting car park and in less than 5 minutes were safely on the road home. This makes our vacation end happily as at the end of a holiday the less stress the better.”
“Can anyone explain why o why to reach airport building I have to pass trough cloud of smoke? Yes you have signs with no smoking on it, but I didn't see ANYONE from airport asking smokers to follow that!
Maybe there is something wrong on security process if you REGULARLY have queue at morning? Any improvements on process? Cant see.”
“We went to the Gathering restaurant and we had to wait about 50 minutes for our food. Others were served in front of us. I did complain, but it made no difference. I was asked if I wanted to complain while I was actually complaining. What is the point of that? It's. Not as though I had all the time in the world to start filling in forms.”
“The approach roads are a complete joke. Far too many minor junctions, and poor signage at final roundabout. First impressions are very important, and whilst the airport may say these are out with its control, they give a very poor impression. New security is good, but staff advising passengers which queue to join immediately after electronic aboarding pass check should be much better trained.”