“Had to wait for ages to get steps to the aircraft to allow us to disembark. It was VERY wet and we then had to wait on the bus for approx 45mins to allow the queue for immigration to go down. About 40 people were standing out in the rain queuing to get into the tunnel for immigration. Parents carrying their babies. They were soaked.”
“All good except that on arrival we were parked on the Tarmac not the terminal building and were transported by bus which had a long wait plus a long walk to luggage claim after the bus dropped us near the terminal.”
“When I flew in on Flybe, it took about 25 minutes for the first bags to get onto the conveyor, which was about 40% of my flight time to get there! What annoyed me most is that there was no information about the delay, or a message board to say what the predicted wait time would be. I suggest that you display the predicted arrival time of the bags or at least the state. This is not hard to put in place. The bags are either 'Waiting to be unloaded', 'unloading', 'on the way' or 'at the conveyor'. A quick scan of the first bag off the plane would change the state from 'waiting' to 'unloading' . 'On the way' would be when the first bag cart leaves the planes gate. Etc. Predicted lead times are easy to implement. Most frustration comes from not knowing what is going on. The bag guys at the conveyor did not know nor didn't care to let us know why there was such a delay.”
“Good shops, Easy access for long term parking.
After security there is not sufficient space if you have two trays and have to repack your case with items.
People who wish to fast track after security cannot, they are force to wander at the pace of tourists going through duty free.
Gate 6 - I think - Easyjet to Geneva - people stand and block the lounge while waiting for their flight. The arriving passengers have to force their way through the line.”
“Having flown from Edinburgh 3 times in the last year nothing has changed. The pen for immigration is a shambles the baggage hall sorry shed is so slow in reuniting luggage with passengers and then the taxi stance well why can it not be like every other airport and you walk outside and taxis and private hire vehicles are waiting on you. Why make everyone walk along a hoarding then back along the other side and round a barrier??? Interesting to hear you replies ???”
“When one arrives off certain flights you are immediately confronted with a series of steps to climb. This ok for most but those of us who are not so able and strong find it difficult. Surely with all the money you spend your planning department can install escalators where requiured.”
“Our Boarding was changed at the last minute. We were called to board and waited in the qeue for over 30 min. Then were allowed onto the stairs...again waited for 20 minutes. Not able to conect to the WiFi...anywhere.”
“I parked my car at LowCostParking, and waited 45 minutes for the car park bus, due to this frustrating time I unfortunately missed my 16.20pm flight to Belfast International on Friday 2nd June. I then had to wait 4 hours for the next available flight to Belfast and spend £135.26. I was very disappointed in this car park as I have travelled numerous times out of Glasgow airport and never had any bother with the range of car parks connected with Glasgow. This however was my first time flying from Edinburgh and I was very upset and angry that I missed my flight due to only 1 bus running and a 45 minute wait. Within the confirmation email from the car park it stated there would be a bus running every 20 minutes with a 6 minute travel time. £135.26 spent because the car park didn't fulfil their 20 minute promise. Very disappointed and upset with the experience and wish to express my concerns to the car park themselves.”