Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Edinburgh Airport Reviews

3.6 Rating 1,325 Reviews

62 %

of reviewers recommend Edinburgh Airport

Company Reviews

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

Visit Website

Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

Write Your review

Tell us how Edinburgh Airport made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Edinburgh Airport 5 star review on 17th June 2017

Edinburgh Airport 5 star review on 16th June 2017

Edinburgh Airport 1 star review on 16th June 2017

Edinburgh Airport 5 star review on 15th June 2017

Edinburgh Airport 5 star review on 13th June 2017

Edinburgh Airport 2 star review on 12th June 2017

Edinburgh Airport 2 star review on 12th June 2017

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I flew in on Flybe, it took about 25 minutes for the first bags to get onto the conveyor, which was about 40% of my flight time to get there! What annoyed me most is that there was no information about the delay, or a message board to say what the predicted wait time would be. I suggest that you display the predicted arrival time of the bags or at least the state. This is not hard to put in place. The bags are either 'Waiting to be unloaded', 'unloading', 'on the way' or 'at the conveyor'. A quick scan of the first bag off the plane would change the state from 'waiting' to 'unloading' . 'On the way' would be when the first bag cart leaves the planes gate. Etc. Predicted lead times are easy to implement. Most frustration comes from not knowing what is going on. The bag guys at the conveyor did not know nor didn't care to let us know why there was such a delay.”

Posted 6 years ago

“Desperately slow security checking system”

Posted 6 years ago

“Good shops, Easy access for long term parking. After security there is not sufficient space if you have two trays and have to repack your case with items. People who wish to fast track after security cannot, they are force to wander at the pace of tourists going through duty free. Gate 6 - I think - Easyjet to Geneva - people stand and block the lounge while waiting for their flight. The arriving passengers have to force their way through the line.”

Posted 6 years ago

“Having flown from Edinburgh 3 times in the last year nothing has changed. The pen for immigration is a shambles the baggage hall sorry shed is so slow in reuniting luggage with passengers and then the taxi stance well why can it not be like every other airport and you walk outside and taxis and private hire vehicles are waiting on you. Why make everyone walk along a hoarding then back along the other side and round a barrier??? Interesting to hear you replies ???”

Posted 6 years ago

“When one arrives off certain flights you are immediately confronted with a series of steps to climb. This ok for most but those of us who are not so able and strong find it difficult. Surely with all the money you spend your planning department can install escalators where requiured.”

Posted 6 years ago

“Generally not well kept - there was garbage everywhere including the floors and on seats. Also, biggest issue was lack of plug-ins for charging various devices. Pretty much a necessity these days.”

Posted 6 years ago

“the line ups were huge. there was no indication where to go. the eta boards and flight lines were opened too late to accommodate a safe time to board flights. very confusing.”

Posted 6 years ago

“Congested checkin and gate areas. More like a shopping mall than a airport.”

Posted 6 years ago

“Very few security stations open. People queuing very deep back to the shops. Very slow. Agressive staff”

Posted 6 years ago

“Slow luggage retrieval, very very distant car rental with no shuttle”

Posted 6 years ago

“No plugs available to phone charge. Gate 1 very crowded, a lot of queues together in a small place.”

Posted 6 years ago

“Baggage collection was very slow over 15 minutes wait Layout of pick up point could be better held up with pedestrian crossing”

Posted 6 years ago

“The secruity check on the outbound flight is a disaster whoever designed that needs shot and the passport control on the inbound flight was probably worse ruined a once good airport”

Posted 6 years ago

“Our Boarding was changed at the last minute. We were called to board and waited in the qeue for over 30 min. Then were allowed onto the stairs...again waited for 20 minutes. Not able to conect to the WiFi...anywhere.”

Posted 6 years ago

“I parked my car at LowCostParking, and waited 45 minutes for the car park bus, due to this frustrating time I unfortunately missed my 16.20pm flight to Belfast International on Friday 2nd June. I then had to wait 4 hours for the next available flight to Belfast and spend £135.26. I was very disappointed in this car park as I have travelled numerous times out of Glasgow airport and never had any bother with the range of car parks connected with Glasgow. This however was my first time flying from Edinburgh and I was very upset and angry that I missed my flight due to only 1 bus running and a 45 minute wait. Within the confirmation email from the car park it stated there would be a bus running every 20 minutes with a 6 minute travel time. £135.26 spent because the car park didn't fulfil their 20 minute promise. Very disappointed and upset with the experience and wish to express my concerns to the car park themselves.”

Posted 6 years ago

“The interior of the airport is good. The US278 flight on Saturday morning took 1 hour 12 minutes before passengers got through baggage reclaim and immigration. That is too long. Baggage belt 6 is used too frequently and often there are 2 or 3 flights all waiting there at the same time. The belt is not long enough. People are hurting themselves reaching for (heavy) bags through other people that are often 3 or 4 deep at the belt. The belt needs to be made longer or belts 4 and 5 used more frequently. This may be a customs issue, but in that case belt 5 and 6 should be merged into one large belt that is all customs controlled.”

Posted 6 years ago

“The long wait on the Tarmac post landing for a place to dock was upsetting The long walk to the car hire and then the wait in a queue for Hertz was disappointing”

Posted 6 years ago

“Shops shut early, security was excessive”

Posted 6 years ago

“Security was not well managed this time as there was an airport authority meeting so various people were prioritised over and above families already waiting to put bags through. I had an obviously upset (and less obviously unwell) child but still the belongings of meeting folk were pushed before ours by airport staff. One tray was held back as no one or sign indicated that all plastic liquids bags should be in separate trays so I recommend you add a sticker to trays, out signs up and tell staff to tell people as various people did the same which held up lots of people and your staff unnecessarily as it could have been easily avoided”

Posted 6 years ago

“No where to ask for help”

Posted 6 years ago

«
1
...
2
3
4
5
6
»

Edinburgh Airport is rated 3.6 based on 1,325 reviews