Edinburgh Airport Reviews

3.81 Rating 1,176 Reviews
69% of reviewers recommend Edinburgh Airport
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0844 448 8833

Edinburgh Airport,Ingliston

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Verified Buyer
"Clean, orderly and peaceful"
Posted 2 years ago
Verified Buyer
"Very efficient and friendly staff working the security. United vendors were adequate. Great shops and food, but I couldn't find any T-Shirts!"
Posted 2 years ago
Verified Buyer
"Hi I am from India and was travelling from Edinburgh to Stanstead, London and from London to New Delhi on June 13th. My flight was at 10:30 hrs by Ryan Air. During the security check it was informed that we cant carry any liquids (perfumes, enamel cleaner, water above 100 ml) I was carrying two bottles of water which was approx 450 ml which was asked to be thrown by the security authorities. Please note Access to water is a basic human right and not allowing the same lead me to a dehydration due to the hot climate . The airport had no water coolers, one could have an access only at the convenience stores where one would need to pay GBP -2.20 approx. Before boarding and post boarding the flight (RYAN AIR) there was no water which one could assess. The air hostess also confirmed that there was no water to be served. I also had to throw my used Deodorants as they were above 100 ml. I also had bought small gift items i.e perfmes which were thrown by the Security and Ryan Air personnel. I lost about GBP 50 POUNDS worth items due to this sad affair In case there are security issues, pasengers should be allowed free cabi check in baggage. It s a sad affair to express a country which has been claiming about rich heritage, tourism and a one of top places to visit on variou tourist site doesnt have basic human right to offer to its tourist i.e water. A very sad affair to express that it has been more tahn 48 hours I have returned but the bitter feelings still lies within that the airport had a ruthless way to behave to its customers. Thank You Hope this feedback will be taken on a serious note. Best regards Priyanki Dash EMAIL -priyanki.dash@gmail.com"
Posted 2 years ago
"The parking was fine. Reversed in. No bother. Picked my car up and drove home when finished. My point being I did that myself. Waiting almost an hour to get my luggage was not good service. I dunno whether or was Swissport, Ryanair or the airport. In any event a thoroughly poor service on the baggage return."
Posted 10 months ago
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"I regularly travel through the airport. Great to see new flights being added and more passengers however all facilities seem too busy and perception is that facilities are struggling to cope. No longer a pleasant airport to travel through."
Posted 1 year ago
"Departures at Edinburgh Airport worked well enough but Arrivals was a disaster. On 9th June 2018 at approximately 12.45 pm the E-Passport control was completely broken. Luckily for us a guard told me that, despite us having E-Passports we would be better going through the longer queues to manual passport checking. He wasn't wrong. Chaos was breaking out in the massive queue starting to build at E-Passport gates (all of them) as Red Crosses blocked all passenger access. By the time we had been checked manually nobody seemed to have made it through those automatic gates! Then, upon leaving passport control to the baggage claim a huge glass door tried to knock me and others off our feet with an electronic voice screaming at us! The whole thing was a total shambles and a very poor example set to new visitors to Scotland. Friends who use Edinburgh Airport say this is typical so airport management - get a grip! I would single out Edinburgh Airport Police and Border Security police for praise as they were all very courteous and helpful. Also the parking was excellent."
Posted 1 year ago
"Arrived back from Lanzarote just before 1am. Taxied to Gate 25. Had to wait half an hour for buses to arrive to take us back to the Arrivals Hall near Gate 2. Immigration clearance was pathetically slow. Did not get get home to Fife until 3.30am. Not a happy chappie!"
Posted 1 year ago
"We went to the Gathering restaurant and we had to wait about 50 minutes for our food. Others were served in front of us. I did complain, but it made no difference. I was asked if I wanted to complain while I was actually complaining. What is the point of that? It's. Not as though I had all the time in the world to start filling in forms."
Posted 2 years ago
"The approach roads are a complete joke. Far too many minor junctions, and poor signage at final roundabout. First impressions are very important, and whilst the airport may say these are out with its control, they give a very poor impression. New security is good, but staff advising passengers which queue to join immediately after electronic aboarding pass check should be much better trained."
Posted 2 years ago
"Apparently nobody is aware that you cannot get boarding passes for any and all flights to the USA if you are connecting or U.K. Security procedures to change terminals. I'm Scottish my American family and I were trying to get checked in to Manchester then Houston. Couldn't get boarding pass to houston. In Manchester we couldn't simply change terminals without a pass issued from Edinburgh. We nearly missed our connection. Please train your staff on YOUR OWN SECURITY PROCEDURES! And at least put up a notice about the USA boarding issue."
Posted 2 years ago
"Your departure screens are off to the side rather than being easily accessible for checkins prior to boarding. Not enough plugins for recharging electronic devices as well."
Posted 2 years ago
"Flight was delayed at 20:15 by 5 hours, therefore had to stay in the airport through the night. At no point was any assistance or information offered by airport staff. We were unaware that we could get vouchers for something to eat and drink so had a very expensive and uncomfortable night. I believe that you could improve your services by having staff on hand for delayed flights to inform passenger of their rights and announcing where to find them over the tanoy system. Or even put up the recommended passenger rights posters in key areas."
Posted 2 years ago
"Queues at the security have improved but passport control, if there is more than one flight going through, is still slow. To offer a fast track for money is just 'money grabbing' and not a solution. There seems to be constant work going on at the Airport with little sign of any improvement in the amenities. Is there a 'grand plan' because it is not apparent."
Posted 2 years ago
"The layout of the airport for arrivals and departures was messy and confusing, no where to sit before check in unless you want a coffee"
Posted 2 years ago
"We had problems with a specific airline, our flight was cancelled, to get it resolved we had to go back to the desks at check in, and then go through security again. It was a very stressful experience."
Posted 2 years ago
"Poorly designed and organised security with staff shouting at you not helping. Miles to walk to the gulag which is gate 20"
Posted 2 years ago
"Shop prices exaggerated, 1 coaster £4! Unhelpful staff in shops"
Posted 2 years ago
"I'm a frequent user of the airport (twice monthly at least) and the issues I have are: 1. Security staff - some are unfriendly - shout, talk to customers like they are herding sheep. Unprofessional - customers should not be addressed as "guys", talk to each other about non work related issues and delaying baggage security checks, talk about work related issues in public (I do not need to know that your boss is a pain). 2. Security process - it is slow!!! If are allotted end section of the system, your belongings are delayed at the other end, because they are held up by staff stopping them to add others' trays further down the line. 3. Taxi "wars" - It can sometimes be a poisonous atmosphere in the taxi rank between the staff of the two companies competing for my business."
Posted 2 years ago
"our flight to heathrow was delayed by one hour making our further connection impossible but this information was given only in the desplays after baggage dropoff and police controls. we had to return to checkin desks to have the flight changed, recover the baggage and pass through police controls again with loss of time and lot of trouble. had we known this delay before arriving at the gate hall we could have spared all this"
Posted 2 years ago
"Arrival via 'international' entrance - a poor welcome for visitors. Arrival time about 9.30pm (21st June). No trolleys in baggage return. Took about 30 minutes for luggage to arrive. Facilities just outside customs clearly closing up for the night. All-in-all - a very poor show. Must do better."
Posted 2 years ago
"There doesn't seem to be a flow to the airport you have go to one side to do one thing then to another then upstairs to departure lounge. When we arrived back into Edinburgh was a complete shambles the plane parked quite far away from the arrivals we had to then all squash into buses after being cramped on a flight furthermore we then got to UK border and the queue was literally out the doors. Took us at least 30 minutes to scan our passports through even then people didn't know where they were going which queue to go into staff quite happily stood and watched. Thus I believe held up the rest of passengers. The scanner machines took longer than expected also. Overall for the capital city airport would expect it to be more organised and flowing than it was."
Posted 2 years ago
"Wifi doesn't really work well. Signage are not sufficient to direct people. (For the tram to getway)"
Posted 2 years ago
"An unacceptably long time to collect baggage. Never encountered this kind of delay in any other airport not even much bigger ones. Missed two buses in the meantime. Upon departure the self service system is absolutely chaotic. Even worse, no receipt of the deposited bag is give by the system. What would one do in case the luggage is lost? How can one substantiate an insurance claim? Security clearance was on the other side very professional and efficient."
Posted 2 years ago
Edinburgh Airport is rated 3.81 based on 1,176 reviews