Edinburgh Airport Reviews

3.3 Rating 1,511 Reviews

55 %

of reviewers recommend Edinburgh Airport

Company Reviews

Info

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

Visit Website

Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

Write Your review

Tell us how Edinburgh Airport made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The airport needs to be properly cleaned. The lifts in particular are filthy. It's a small airport compared to many, and regardless if renovations are taking place, the standard of cleaning is awful.”

Helpful Report

Posted 1 week ago

“I had a good experience on departure but arrivals was shockingly awful. On entering the immigration hall, there was a mass of passengers and no one to guide them to the appropriate passport queue and people were crowded and pushing. Finally got through passport control to walk along tawdry, run down corridors to luggage retrieval. One gondola was serving 5 different flights so the whole area was full of waiting passengers. 1.5 hours after landing I retrieved my luggage. I had travelled from Bergen, Norway Airport and the contrast made me feel ashamed to be British. Bergen was attractive, clean, modern, spacious and it was a very calming experience to pass from my arrival to my departure gate seamlessly. The staff were very friendly and helpful too. I will try and use Glasgow as much as possible from now on.”

Helpful Report

Posted 1 week ago

“Arrived 3 hours late owing to Mount Etna and missing a slot. Had to walk into the building only to find the lift was out of order and had been "for some time" according to a worker. It didn't work last year either. As I am disabled (not a wheelchair user) I found it extremely difficult climbing three flights of stairs, walk along a long corridor and down another flight of stairs to get to passport control, On arriving a helpful young man said we could go round the outside of the queue to bypass standing for any amount of time. We were waiting to be called to the desk when aJet 2 crew arrived and pushed past us, nearly knocking me over. Not a sorry or excuse me from any of them, they just barged to the front. What a welcome to Edinburgh, no bus, bridge or lift, having to trek what seemed like miles and then to be assaulted by a crew. Not a great experience or welcome to anyone arriving for the first time”

Helpful Report

Posted 1 month ago

“Yet again I arrived at the airport arrivals building after an early flight from Stickholm at 8am. We needed a bus to transport us to passport control. It wasnt there! Yes it was very hot waiting. So the kind sas staff said we could wait on the tarmac.....Eventually we arrive at the very shabby passport controls....Is it 5 e gates? Slow slow progress! Welcome to Scotland! Oh and the extra wait meant I missed my connecting bus!”

Helpful Report

Posted 1 month ago

“Not flown from here since 2014 until June this year. Place is a disgrace to be in our capital city. It’s absolutely filthy! The waiting areas at the gates haven’t been cleaned since Jesus was a boy.. as if that wasn’t bad enough the arrival area was diabolical from cleanliness to very small carousel. Glasgow is so much better in all aspects.”

Helpful Report

Posted 2 months ago

“Baggage reclaim is a farce We have been through Edinburgh three times in the last two years, hoping it would improve, but have been waiting for a minimum of two and a half hours in what I would consider a barn like building, for our luggage. Not a good ending to a holiday!!”

Helpful Report

Posted 2 months ago

“Just landed and 2 full flights trying to squeeze through 3 working ePassport machines. Ridiculous. 2 are not working. Only 2 working the desk and only catering for non UK or EU passport holders. Get this sorted Edinburgh. The holiday period is just getting started!”

Helpful Report

Posted 2 months ago

“Having arrived from a shiny, clean, modern Malaga Airport, the initial impression of Edinburgh Airport was like a metaphor for a country in decline (it's my home airport, by the way). Dirty chipped paint, filthy, soiled carpets, dreadful lighting, ridiculous back-and-forward lines which zig-zag for an age to get to passport control...the whole impression was one of neglect. This is the first thing visitors see, and I was frankly ashamed of this being the welcome to my country - thoroughly dispiriting and depressing.”

Helpful Report

Posted 11 months ago

“Baggage handling is unbelievably slow - and absolutely no information or explanation for the reason available. No visible staff around baggage reclaim area and electronic evaluation of service out of order! Not good enough & embarrassing for visitors to Edinburgh.”

Helpful Report

Posted 1 year ago

“After buggage check-in at the staffed check-in counter we had to carry them to a conveyer band 2-3 meters behind the check-in counter. Fast track security check was not fast. To enter Aspire Lounge, we had to sign up for a queue although we already had lounge tickets. We could see empty chairs and tables, but we had to stand in a queue. We left the queue after 15 minutes waiting. The Aspire staff claimed that all lounges at all airports have a queue the guests need to sign up for…”

Helpful Report

Posted 1 year ago

“It took 45 mins for the luggage to come through when I flew from Lhr to Edi… not for the first time… a regular occurrence!!! Why are there no escalators going down to baggage reclaim… we watched elderly ppl struggling with luggage and there only one lift!!! Very badly planned exit.”

Helpful Report

Posted 1 year ago

“Baggage reclaim is the poorest world wide I have experienced, having visited over 42 different airports all over the world. What an embarrassment for a so called international airport in my home country.”

Helpful Report

Posted 1 year ago

“This airport is a joke. Its bad enough being kept waiting abroad after the europeans sticking the boot in post brexit but to arrive into arrivals number one with 4 out of only 5 passport readers working while two border force staff sit doing nothing, its a joke. Doesn't finish there, they charge for a luggage trolly.”

Helpful Report

Posted 1 year ago

“Just arrived waited over a hour for bags. Service is pathetic. When is someone going to do something about it”

Helpful Report

Posted 1 year ago

“Edinburgh airport is a disgrace. People arrive into ‘sheds’ with dirty floors and have to climb up and down stairs with their carry-on luggage then in a final insult have to pay to rent a trolley. This airport belongs in some third world country.”

Helpful Report

Posted 1 year ago

“Grubby and tired looking. No charging points and very little seating. Felt that we passengers were a nuisance and we should leave as soon as possible. Too small for the numbers going though. Not a pleasant place.”

Helpful Report

Posted 1 year ago

“I've been flying from Edi pretty often due to work reasons. The service at the bag drop is constantly very slow and it looks like the staff don't know what they are supposed to do. Flights are constantly delayed due to exotic reasons like staff shortages at the airport. It's very stressful to fly from this airport if you have connecting flights waiting for you at your next destination.”

Helpful Report

Posted 2 years ago

“I have been to the airport twice and both times I have wanted to buy a krispy kreme donut before my flight but unfortunately there has never been anyone at cash register to serve the donuts. I don’t know if the krispy kreme kiosk has just been forgotten or maybe the workers just don’t care about serving customers. Next time I might just consider taking a donut myself and leaving a few pounds on the till.”

Helpful Report

Posted 2 years ago

“Me and my family visitted Scotland and Edinburgh Airport for the first time last Thursday on a flight from Billund with Ryan Air. We flew back today (this Thursday). Our arrival we waited for 1 hour and 45 minute for our luggage. At least 10 later arrivals got their luggage before people from the plane we were on. The luggae were handled by Swissport. We have now read a lot of reviews on Swissport and it seems that Swissport is an absolute dissasterious company. I do not understand what they are still doing in Edinburgh Airport. On our way back today we were boarded by a very grumpy female employee carrying a Swissport-west. She was yelling disgrafully at the passengers. Otherwise other things seems to function at the airport today. We was rather quickly through the bagdrop and was kindly guided through security. So thats possitive. Upon all the other reviews on Swissport and our own experiences, I would strongly recommend that Edinburgh Airport finds a replacement for Swissport. We are reluctant to return to Edinburgh Airport as long as we risk our luggage being handled by Swissport.”

Helpful Report

Posted 2 years ago

“The last 2 times I’ve landed at Edinburgh Airport the baggage reclaim has been very slow. 45 minutes and over an hour. I’m not sure who has ultimate responsibility but it needs to be improved. It spoils your travel and makes you consider other airports which don’t seem to have the same problems. I’m only giving 2 stars which are given to other parts of the process as it would be no stars for baggage reclaim.”

Helpful Report

Posted 2 years ago

Edinburgh Airport is rated 3.3 based on 1,511 reviews