Edinburgh Airport Reviews

3.5 Rating 1,391 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a very handy airport for people living in the capital. An increasing number of airlines use it. Of course, this means it struggles at peak times and even the road system appears to be inadequate for the sheer number of vehicles nowadays”

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Posted 7 years ago

“We had problems with a specific airline, our flight was cancelled, to get it resolved we had to go back to the desks at check in, and then go through security again. It was a very stressful experience.”

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Posted 7 years ago

“Nice staff, helpful, friendly. Good facilities. WIFI. Easy access from Edinburgh.”

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Posted 7 years ago

“Hello The airport is very nice, bright and easy to travel. The only point I did not like is the Gate 1 - 1E - 1F - 1K embarkation area, the area is very small, and the boarding passes are not well-defined, so the area was chaotic and unclear. People were a little scared, not knowing well what the right line was. Greetings Susanna Lanzoni”

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Posted 7 years ago

“Poorly designed and organised security with staff shouting at you not helping. Miles to walk to the gulag which is gate 20”

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Posted 7 years ago

“Very nice dining options, more extensive than expected given the size of the airport.”

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Posted 7 years ago

“Good location, next to the city.”

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Posted 7 years ago

“Very easy and quick through security despite it being very busy. Only problem is getting in to the airport. The one small access road is insufficient to service a busy airport”

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Posted 7 years ago

“Shop prices exaggerated, 1 coaster £4! Unhelpful staff in shops”

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Posted 7 years ago

“Very nice infrastructure and extremely hepful and nice employees. Just think the wifi shouldn't have limit of two hours.”

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Posted 7 years ago

“Was really fast and also looks nice! Trams and buses are outside!”

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Posted 7 years ago

“Everything about Edinburgh is wonderful but at the airport we have met the staff who have given us a welcoming, efficient and very close welcome. Which is appreciated because we do not speak English.”

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Posted 7 years ago

“I'm a frequent user of the airport (twice monthly at least) and the issues I have are: 1. Security staff - some are unfriendly - shout, talk to customers like they are herding sheep. Unprofessional - customers should not be addressed as "guys", talk to each other about non work related issues and delaying baggage security checks, talk about work related issues in public (I do not need to know that your boss is a pain). 2. Security process - it is slow!!! If are allotted end section of the system, your belongings are delayed at the other end, because they are held up by staff stopping them to add others' trays further down the line. 3. Taxi "wars" - It can sometimes be a poisonous atmosphere in the taxi rank between the staff of the two companies competing for my business.”

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Posted 7 years ago

“We arrived safely which was good. However there is room for improvement. Signage to find the bus into Edinburgh was unclear although we did find the tram instead. On previous occasions I have been dismayed by the 'newer' International Arrivals area which resembles a hangar and made me wonder whether I was arriving in a rural area in a third world country. As a Scot I was ashamed to imagine what first time visitors to Edinburgh must make of such a welcome. I assume this is just a temporary space until something more adequate can be built? I have also found luggage delivery in this area to be ridiculously slow given that the plane is essentially right outside the door. Service through the longer established International Arrivals is far better.”

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Posted 7 years ago

“I traveled through several airports this trip to Europe and EDI I'd the most efficient and well run of them. Great job. Keep up the good work.”

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Posted 7 years ago

“fine but the wifi was just for 2 hours.”

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Posted 7 years ago

“our flight to heathrow was delayed by one hour making our further connection impossible but this information was given only in the desplays after baggage dropoff and police controls. we had to return to checkin desks to have the flight changed, recover the baggage and pass through police controls again with loss of time and lot of trouble. had we known this delay before arriving at the gate hall we could have spared all this”

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Posted 7 years ago

“Good amount of shops and places to eat. A couple of downfalls were not enough seating in the shopping area, not enough free charging stations (plugs or USB connections) and water refill stations (to cut down on buying plastic bottles)”

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Posted 7 years ago

“It's organised but car hire offices too far from arrivals and I do not like the fact thst one has to make his own chevk in and issueing if luggage labels etc”

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Posted 7 years ago

“I use Edinburgh on a regular basis, I find the airport reliable and efficient with friendly and helpful staff.”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,391 reviews