Edinburgh Airport Reviews

3.5 Rating 1,395 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's an airport, people. Airports don't make people happy. People make people happy.”

Helpful Report

Posted 7 years ago

“We found the security arrangements and general arrangement of customer processing to be very stress inducing and unergonomic. Passengers are treated like livestock by impersonal and slightly aloof staff. The design of the spaces exacerbates this experience. Try learning from some of the excellent European airports - e.g. Copenhagen, Frankfurt, Schipol, Hamburg, München etc. etc..”

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Posted 7 years ago

“Well organised.”

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Posted 7 years ago

“Out first visit. We found it a little difficult to find out where to go to the different places.”

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Posted 7 years ago

“Security swift but efficient. Retail and eating options inside adequate. Could do with better announcements of flights”

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Posted 7 years ago

“Lots of shops and food with friendly people~”

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Posted 7 years ago

“The duty free was extensive. The quantity of rubbish scattered around the boarding gates was shocking. I travel regularly throughout Europe and rarely see any rubbish yet the bins were empty and waste was thrown every. It included coffee cups sandwich wrappers and free newspapers. Much improvement needed.”

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Posted 7 years ago

“Not always easy to spot gate number directions. Security is brisk and efficient. Good overall.”

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Posted 7 years ago

“Good security, plenty of shops, food selection was just OK, but inside temperatures very hot and humid”

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Posted 7 years ago

“Queues at security are not acceptable when you have security gates unmanned. Can take 30 minutes to get through and although its busier now due to holiday flights the airport know how many flights are departing and should have the staffing to cover. Once through Security then there are ample places to shop and relax.”

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Posted 7 years ago

“The airport itself was fine. Our flight was delayed which wasn't great. Also, to use the free wifi you HAVE to click the marketing boxes. Something which I'm pretty sure isn't allowed.”

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Posted 7 years ago

“I felt the airport was quite dirtying. The floors insome of the restaurant areas had hard packed chewing gum for example. The atmosphere was to warm. AllAirports do seem to have this problem but I cannot understand why they can't be better ventilated. Security was good and staff were helpful. It is not helpful to give us very little notice of the gate number before boarding as we have to traverse the airport to find the gates etc.”

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Posted 7 years ago

“VERY COMFORTABLE JOURNEY”

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Posted 7 years ago

“I Like very mutch your space it's very cousi”

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Posted 7 years ago

“In my last 2 visits (11th March return from Insbruck skiing and 29th May return from Tenerife), the ground support for incoming flights was frankly awful. In March, we waited 50 mins for luggage to hit the carousel (and the private co. in charge of luggage were non-existent (at 10am) and in May, at the end of a 4hrs 35mins flight, we were held for 25 mins on a bus at midnight with no explanation (flight arrived 20 mins late). This customer experience is beyond bad. Thoroughly unpleasant experience”

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Posted 7 years ago

“Quick and efficient, staff very pleasant and helpful.”

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Posted 7 years ago

“I am very glad to be in Edinburgh Airport”

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Posted 7 years ago

“A really good airport but why is wifi only free for 2 hours?? And that's 2 hours across both Arrivals and Departures. Not great when you're working in the terminal waiting for a colleague to arrive and then next day in Departures you find you've used you whole free entitlement....”

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Posted 7 years ago

“Security was a mess. There seemed to be little organisation as everyone was queuing from the security entrance. Getting to the front of the security line it appeared it was understaffed as there was no organisation directing people. In whole it seemed there was too little staff and too many people.”

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Posted 7 years ago

“Easy well placed signs to show where to go. Disabled parking is a joke, half the spaces taken by taxis and then having to trail from one building to another to get your parking ticket validated, not fun when you have mobility problems and are using a walking stick to help get abo. Need to review the service by having office in a better location.”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,395 reviews