Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews

60 %

of reviewers recommend Edinburgh Airport

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Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

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“Security check seemed much quicker than usual.”

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Posted 7 years ago

“It was easy to navigate, and very clean.”

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Posted 7 years ago

“Edinburgh airport is invariably a poor experience with a remarkable level of avoidable frustrations for the ordinary passenger. Staff try to be helpful and are always polite but there appear to be fundamental systemic problems that are beyond the capability of management to solve. I have been on the point of writing to complain about experiences of Edinburgh airport several times but when one gets home and start to deal with day to day stuff it falls by the way. I could write about the 2 hours it took to check in to a Chicago flight leaving barely enough time to clear security and get to the gate or all the luggage having to be unloaded and reloaded delaying our flight to Schipol jeapordising our connection to Panama (many on our flight did miss connections) or standing in the rain outside immigration on our way home from Copenhagen for 10 minutes having already waited 20 minutes for a set of steps to be found to allow us to disembark, a part of the now typical 75-90 minutes it takes between touching down and leaving the building to get a taxi. I could complain about the 75 minute wait for luggage to start appearing on the carousel between 6.30 and 7.45 am on a Sunday coming home from Newark -long overnight flight. The last two were a pain but more than that there were a lot of visitors to Edinburgh on those flights and quite frankly as a native of the city I was embarrassed. The airport arrival experience is consistently the poorest of all airports I visit. The departure when luggage check in is needed is disorganised and extraordinarily time consuming. Much worse than any other airport I can remember using. I will not talk about these incidents because they have been eclipsed by coming home from Nice on Sunday last. The flight was already c30minutes late when we landed at "local time" 11.45pm. That , of course is no fault of the airport however what followed was. There was no stand available so we had to wait in our seats for nearly 45 minutes that is until 12.30 am before we were able to start leaving the plane and join a huge queue at Immigration - another 30 minutes - and so even with only carry on it still took over 75 minutes to leave the building and get a taxi. I keep hearing how well Edinburgh is doing. How passenger numbers are up. However , talking with friends and colleagues , who have similar and even worse tales than mine , they use "their " airport with weary resignation and indeed avoid using it if they can reasonably do so. Many like me never fly to London on business anymore. The train works well and a 30 minute delay results in a refund of 50% of the fare. For overseas trips Newcastle airport is a lot more convenient than one might think and often a lot cheaper particularly with a family of five. If I served my clients the way I have been served by Edinburgh airport , I would not have any clients. Quite frankly there is a reliance on a combination of the perception that there is no reasonable alternative and travelling passenger inertia for repeat business. I must say staff always seem courteous if a bit frazzled particularly on check in and try to be helpful. The problems seem systemic and clearly to be to do with organisation and management. I am sorry to be so critical . I would love to be positive but candidly , at best the airport offers an experience to be endured. It was not always like this . It used to be an exciting start to the journey. Paul Renz”

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Posted 7 years ago

“Was very nice but the sound of spikers was not well”

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Posted 7 years ago

“Quick check in, efficient security”

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Posted 7 years ago

“Flying out from Edinburgh airport was OK. Security like any other apart from the "3 minutes through security" which equated to a ten minute queue to reach the security part. Parking prices were absolutely disgusting. Flying back to the airport involved parking a long way from the terminal and a half hour wait for first steps, then a bus. A frequent user of the airport commented "This is normal". Not a good advert for the airport.”

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Posted 7 years ago

“It was all a nightmare! Firstly I followed a friend down some stairs hoping to say goodbye to a friend who was going to Amsterdam...we had come from Orkney and were in transit... so we had to go through check in again and then despite sitting by the correct gate we failed to hear the call for the flight to Southampton and missed it... we then had to buy a new flight at an exhorbitant cost. Put me off Wdimburgh airport for life”

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Posted 7 years ago

“It was generally a good checking experience with no major cues. My only gripe would be security could do with more lanes to speed things up”

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Posted 7 years ago

“Free WiFi + lots of places to sit + shops to visit”

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Posted 7 years ago

“easy arrival and check in. same on return with exiting - all very straightforward.”

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Posted 7 years ago

“I was one of the enlucky British Airways customers that had the flight cancelled on May 27th, and got no support from the company, neither from the airport staff. Unfortunatelly my experience could'nt have been worse!”

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Posted 7 years ago

“It caos from start to finsh took neary hour at security then they tell you que for plain then standing for other hour and I got bad back”

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Posted 7 years ago

“Free guest WiFi , good value deal meals.”

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Posted 7 years ago

“Good security lines. Can't recall anything bad”

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Posted 7 years ago

“Clean, nice staff, familiar, ....but we were early in the morning and I know things get pretty crowded later in the day.”

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Posted 7 years ago

“It is convenient, facilities for human needs are available and the atmosphere is pleasant, the not so good are the airlines such as Aer Lingus, their check in counter clerks have no human compassion, they are like machine, the only words they utter are, next! over weigh! you pay over there and come back! and not only that, you luggage's are a day or two days behind Same applies with British air ways coming in and going out the luggage's are delayed, It was prostrating, reservations made a year ago to St. Andrews and miss your Tee times, very costly my friends Hope you can help us on this ongoing problem. Thank you, .”

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Posted 7 years ago

“The United Airlines staff was extraordinarily friendly and helpful on the morning of Tuesday the 30th of May as we flew out of your airport to Newark. Kudos to them”

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Posted 7 years ago

“It was fine, just thought more security would have been in place. Just land in Japan and there was a cop every 20feet. I would have felt a lot better seeing more armed cops at entrances. Mabey a dog unite on patrol as Britain is on high terror alert.”

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Posted 7 years ago

“Decent restaurants”

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Posted 7 years ago

“Easy to navigate”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,378 reviews