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Edinburgh Airport Reviews

3.5 Rating 1,366 Reviews
61 %
of reviewers recommend Edinburgh Airport
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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017
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Edinburgh Airport 5 star review on 16th June 2017
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Edinburgh Airport 1 star review on 16th June 2017
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Edinburgh Airport 5 star review on 15th June 2017
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Edinburgh Airport 5 star review on 13th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Anonymous  // 01/01/2019
The staff at the security area are absolutely appalling. Very child unfriendly and extremely rude. One member of staff even hit the head of my child with a tray and didn't apologise even though the child was visibly upset. Totally unnecessary as this is a customer service job and manners cost nothing. So disappointed as staff at edinburgh airport usually are very supportive for family travel. Please tell the staff the customer is king!
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Posted 2 years ago
I flew yesterday from Edinburgh to Amsterdam then Tel Aviv. I heard it was busy so arrived 3 hours before my flight. Check-in still did not open until 2h10mins before the flight. Took 1.5 hours to queue and drop off a bag. Not enough check-in staff on the desks, this was blatantly obvious. Security then took 25 minutes. Boarding went ok we were about 15 minutes late by then..but they allowed too many people onto the plane with large carry on bags for a full flight. Bags had to be removed and put in the hold. We then had to wait another 10-15 minutes for push back as no one was available. The KLM cabin crew were also remarking that it is obvious that there is a lack of staff at Edinburgh airport. Ended up with over an hour of delay in take off and my bag not making it onto my connecting flight, So no clothes change, toiletries etc now in Israel. Don't know when my bag will show up of how it will get it to me on an offshore platform. Edinburgh airport is now larger and handling more flights than before, but it is actually an embarrassment to Scotland with the apparent chaos at check-in and security.
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Posted 2 years ago
Hi there, Thanks for your review. I'm sorry to hear of your recent poor experience. The check-in, boarding and push-back process is the responsibility of each airline and their contracted handling agent and I would encourage you to contact your airline regarding the matter. Thanks, Customer Support Team
Posted 2 years ago
We arrived in plenty of time for our flight to LGW but the appalling and quite frankly dangerous security check caused many passengers to rush for their flights. There was no queuing system, it was a free for all and then as we finally got to scan our boarding pass we could only just get past the scanning gates before it was gridlocked with people, again. Worst of all, a security man kept shouting “move away from the gates” when there was no where to go, it was actually quite frightening with so many peoples crushed together. I have never experienced security like this dreadful shambles. It left a bitter taste after a wonderful trip.
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Posted 2 years ago
Hi there, Thank you for your review. I'm sorry to hear of your recent experience. If you haven't already, please feel free to reach out to us directly and we will look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Thanks, Customer Support Team
Posted 2 years ago
It took over an hour to get through passport control and pick up bag. Missed our bus, took a long time to walk to bus stop and only hourly service to Glasgow.
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Posted 2 years ago
Hi there, Thank you for the review. I'm sorry to hear of your recent poor experience. Both of our arrival halls are managed by and are the responsibility of the UKBF. You are also welcome to fill in the UKBF online complaints webform: https://www.gov.uk/government/organisations/border-force/about/complaints-procedure We strive to deliver a seamless journey to all of our passengers and I appreciate how frustrating the lengthy wait for your luggage must have been. The baggage delivery process is the responsibility of your airline and their contracted handling agent. I would encourage you to contact your airline as they will be able to investigate the matter with their handling agent and provide you with a full response. The bus services have been temporarily relocated due to essential works being carried out at the terminal forecourt. The works have been communicated across our social media, our website and we have temporary wayfinding located across the terminal. I hope future travel is on a more positive note. Kind Regards, Customer Support Team
Posted 2 years ago
My name is John Cree. I posted about my experience last night, 12/2/2022, on return from Innsbruck last night. To compound matters, when we tried to leave the multi storey car park there was a queue at the gates as the automatic number plate system wasn't working and nobody was answering the phone. Edinburgh airport you truly are a disgrace and the worst airport in Scotland.
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Posted 2 years ago
Arrived from Innsbruck on Jet2 at 2051. Still waiting on luggage to make an appearance at 2148. This airport is a disgrace. Usual excuse of “operational reasons”. Only person helping is Jet2 supervisor, Ashleigh. No sign of any airport or Swissport staff. You are a joke!!
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Posted 2 years ago
It’s not clear what to do and how to drop off bags . Notice said Zone 2 so queued in Zone 2 only to find BA drop off is in a totally different place. There should be assistants mingling around to provide advise . Not impressed sorry - one poor lady missed her flight as a result
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Posted 2 years ago
Disgraceful disregard for covid measures, arrived on 1925 Jet 2 flight from Antalya, loads of empty slots at terminal yet the whole place was put on two buses crammed cheek by jowl. JET 2 said request for third bus was ignored
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Posted 2 years ago
Extremely disappointed with Edinburgh Airport Baggage management. Arrived this evening at 22:20 on the Jet2 flight LS728 from Tenerife. It’s now 23:45 and we are still waiting for the baggage to arrive. This is my second time returning into Edinburgh Airport and my second time waiting over an hour for my baggage. Not a good service and a nightmare for people with young children or onward travel. Edinburgh will not be my first choice of Scottish airport in the future.
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Posted 2 years ago
Every time I travel through this airport I got selected for the "random frisk search", x-rayed, my shoes are scanned, and my information are "double-checked" by Immigration Dept; most probably because of my skin colour or "Middetranian/Arab appearance". Even worse, I got frisked without getting any information/explanation nor providing consent to having it, which really affects me for a very long time!
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Posted 3 years ago
Wetherspoons bar closed, presumably on Scottish Government guidelines, while milling around ground side after Easyjet failed to inform us that our flight's time had been changed by 4 and a half hours. Generally surly staff, gate directions hidden, overpriced bar (£6.45 for a pint - call that 500 ml!) where the staff expect a tip. A very poor experience all round.
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Posted 3 years ago
TERRIBLE ASSISTANTS, VERY ARROGANT SERVIVE AT BAG DROPS
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Posted 3 years ago
Up to 30 minutes waiting on ground crew to arrive to allow us off the plane. Not good. Last month I waited 55 minutes on luggage. I only ever experience this at Edinburgh no where else.
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Posted 5 years ago
The parking was fine. Reversed in. No bother. Picked my car up and drove home when finished. My point being I did that myself. Waiting almost an hour to get my luggage was not good service. I dunno whether or was Swissport, Ryanair or the airport. In any event a thoroughly poor service on the baggage return.
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Posted 5 years ago
I regularly travel through the airport. Great to see new flights being added and more passengers however all facilities seem too busy and perception is that facilities are struggling to cope. No longer a pleasant airport to travel through.
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Posted 6 years ago
Returning to Edinburgh Airport from Malta plane sat on runway for 18 minutes before being allow into the gate. Luggage took 35 minutes to arrive on luggage belt and had been left out in the rain baggage was all wet.
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Posted 6 years ago
They have cleaned up the booking process, although it is still difficult to find the Parking Service on the Airport website - this could be much more simple to locate.
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Posted 6 years ago
Departures at Edinburgh Airport worked well enough but Arrivals was a disaster. On 9th June 2018 at approximately 12.45 pm the E-Passport control was completely broken. Luckily for us a guard told me that, despite us having E-Passports we would be better going through the longer queues to manual passport checking. He wasn't wrong. Chaos was breaking out in the massive queue starting to build at E-Passport gates (all of them) as Red Crosses blocked all passenger access. By the time we had been checked manually nobody seemed to have made it through those automatic gates! Then, upon leaving passport control to the baggage claim a huge glass door tried to knock me and others off our feet with an electronic voice screaming at us! The whole thing was a total shambles and a very poor example set to new visitors to Scotland. Friends who use Edinburgh Airport say this is typical so airport management - get a grip! I would single out Edinburgh Airport Police and Border Security police for praise as they were all very courteous and helpful. Also the parking was excellent.
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Posted 6 years ago
Arrived back from Lanzarote just before 1am. Taxied to Gate 25. Had to wait half an hour for buses to arrive to take us back to the Arrivals Hall near Gate 2. Immigration clearance was pathetically slow. Did not get get home to Fife until 3.30am. Not a happy chappie!
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Posted 6 years ago
Easy to use Valet parking saves worrying about snow and ice on return from holiday
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Posted 6 years ago
Edinburgh Airport is rated 3.5 based on 1,366 reviews