Edinburgh Airport Reviews

3.5 Rating 1,390 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again we find that we have to wait in excess of 1hour to get our bags. This is certainly nothing to do with Covid as pre-pandemic we experienced the same poor standards from the baggage handlers. This puts us off flying to Edinburgh Airport We are frequent flyers that go away 9 times per annum.”

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Posted 2 years ago

“Toilets are disgusting, whole airport seems under-staffed. Transport to airport isn't great, train then bus - no direct rail link or anything sensible like you'd see at Prestwick for example. Shops are tightly packed and not that good, arrivals and departures are narrow and there isn't much room: forget it if you're in wheelchair. Airport far too small and far too rubbish for the volume of flights coming in and out. National joke airport.”

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Posted 2 years ago

“After reading a lot of these reviews, it seems to me that the response from Edinburgh Airport is the same , blame everyone else , and take no responsibility when it’s clearly an management and organisation situation. Doesn’t look good for Scotland. Wash going to fly from Edinburgh, not now .”

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Posted 2 years ago

“Last night 3 Ryanair flights cancelled and no staff to provide information - took 3 and a half hours to get bags back and absolutely no crowd control. This is an accident waiting to happen”

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Posted 2 years ago

“Edinburgh is the worst airport in UK easily. Full of slogans about how great it is but it’s endless waits - waits to check in, waits at security (rudest security staff ever), waits to get off your plane and the baggage reclaim is soooooo slow. They need taken over by someone than can run it well. The folk that run Newcastle airport know how to do it for example”

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Posted 2 years ago

“I thought nothing could be worse than the experience of flying out of Edinburgh airport to CDG .. see other reviews for details, but I was wrong…flying back in was worse! Among the catalogue of issues I will highlight just one. When I bought my ticket where did I give your groundstaff the right to hold me on a locked crowded bus while they failed to cope with their responsibilities? If all you can offer is ‘management speak’ please don’t bother responding.”

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Posted 2 years ago

“They have handed off all Bagage handling to third parties. If a bag is misplaced or lost, it may take you days to weeks to get the issue resolved if you are lucky. The third party handlers get paid the same wether you get your bags or not…so they really don’t care.”

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Posted 2 years ago

“Expansion badly needed!!! The check-in and security check areas need to be at least 50% larger and have double the number of staff. Staff are friendly, especially given the mayhem in these areas. Way too many people crammed in like cattle. Poor ventilation. Ironically the retail areas are very spacious.”

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Posted 2 years ago

“Airport assistant is shocking and we have used it twice in 3 months never seen such a sham. Lack of experience with complete disregard to passenger with disabilities. Rude and arrogant assistance staff when asked for transfer equipment and no idea how to actually use equipment. Shocking quality of service”

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Posted 2 years ago

“Terrible baggage reclaim. Now waited over half an hour for cases at 3.25 AM”

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Posted 2 years ago

“No seating facilities on ground floor. My wife and I had to wait for 11 hours due to a cancelled flight. Spent much of it sat on the floor. Not good for the over-60s.”

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Posted 2 years ago

“Be prepared for a very, very, very long wait at baggage reclaim. We landed over an hour ago and still no luggage!”

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Posted 2 years ago

“From flight landing to collecting luggage took over 2 hours. When plane landed, we got held taxi-ing for 30mins…no ground staff to greet us added another 15mins. Passport control had huge lines, another 45mins. Then waited at least 45mins for baggage. All in all absolute shambles. their slogan is ‘where Scotland meets the world’, what an embarrassment.”

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Posted 2 years ago

“It is strange that there are long lines at Security, Immigration, Baggage Reclaim, etc. and yet when you get to Duty Free you can sail through without any delay! How is that Duty Free can man their operation successfully and all other airport departments fail?”

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Posted 2 years ago

“Still on the plane waiting for ground staff to escort us to the terminal. Been waiting ages!”

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Posted 2 years ago

“Security staff at Edinburgh Today . The level of sarcasm and rudeness when asking politely for help is a disgrace to Scotland . The friendly race ?? Come on Guys , you can do better ! Otherwise a pleasant experience within the airport.”

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Posted 2 years ago

“Simply the most dreadful airport in the UK and I travel every week. Staff so not engaged and zero management. Making women with babies and disabled people walk through long snake lines to security even though nobody is waiting. Chatting, giggling and thinking they have power. So sad for an airport with potential. Please sort this airport out as civil servants having an easy time.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. I can confirm that Women with children and disabled passengers do have the option to use the family lane. I will pass your feedback over to our security team. Kind regards, Customer Support Team

Posted 2 years ago

“Luggage reclaim is completely inadequate. It is slow, slow, slow. It is not busy. Our plane is only one in the hall. At time of writing this review standing in the luggage reclaim hall, we have been waiting forty five minuted and still nothing on belt. Completely unacceptable.”

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Posted 2 years ago

Hi there, We strive to deliver a seamless journey for all of our customers, and I appreciate how frustrating the lengthy wait for your luggage must have been. The baggage delivery process is the responsibility of your airline and their contracted handling agent. Like many other businesses, handling agents are finding recruitment to be a challenge at the moment and unfortunately, they haven’t been able to bring new staff onboard as quickly as they hoped for. We’ve stepped up our own teams and where possible, Edinburgh Airport staff are being deployed to support the baggage handling process. This process can take a little bit of time as we must pull staff from our operation to help another and when we too are busy, it can be a challenge. Though it doesn’t make amends for your poor experience, please be assured that we are working with our partners to support their operation and recruitment drive. Thanks, Customer Support Team

Posted 2 years ago

“Edinburgh airport need to do better. Bag drop area is chaotic, it is a challenge to even know which queue to join, nobody available to help. Security queues are a chaotic free for all, mainly because it is so slow and many people start to panic about missing their flight. Return flight and passage through arrivals was fine for us.”

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Posted 2 years ago

“The staff at the security area are absolutely appalling. Very child unfriendly and extremely rude. One member of staff even hit the head of my child with a tray and didn't apologise even though the child was visibly upset. Totally unnecessary as this is a customer service job and manners cost nothing. So disappointed as staff at edinburgh airport usually are very supportive for family travel. Please tell the staff the customer is king!”

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Posted 2 years ago

Edinburgh Airport is rated 3.5 based on 1,390 reviews