Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No seating facilities on ground floor. My wife and I had to wait for 11 hours due to a cancelled flight. Spent much of it sat on the floor. Not good for the over-60s.”

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Posted 2 years ago

“Be prepared for a very, very, very long wait at baggage reclaim. We landed over an hour ago and still no luggage!”

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Posted 2 years ago

“From flight landing to collecting luggage took over 2 hours. When plane landed, we got held taxi-ing for 30mins…no ground staff to greet us added another 15mins. Passport control had huge lines, another 45mins. Then waited at least 45mins for baggage. All in all absolute shambles. their slogan is ‘where Scotland meets the world’, what an embarrassment.”

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Posted 2 years ago

“It is strange that there are long lines at Security, Immigration, Baggage Reclaim, etc. and yet when you get to Duty Free you can sail through without any delay! How is that Duty Free can man their operation successfully and all other airport departments fail?”

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Posted 2 years ago

“Still on the plane waiting for ground staff to escort us to the terminal. Been waiting ages!”

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Posted 2 years ago

“Security staff at Edinburgh Today . The level of sarcasm and rudeness when asking politely for help is a disgrace to Scotland . The friendly race ?? Come on Guys , you can do better ! Otherwise a pleasant experience within the airport.”

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Posted 2 years ago

“Simply the most dreadful airport in the UK and I travel every week. Staff so not engaged and zero management. Making women with babies and disabled people walk through long snake lines to security even though nobody is waiting. Chatting, giggling and thinking they have power. So sad for an airport with potential. Please sort this airport out as civil servants having an easy time.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. I can confirm that Women with children and disabled passengers do have the option to use the family lane. I will pass your feedback over to our security team. Kind regards, Customer Support Team

Posted 2 years ago

“Luggage reclaim is completely inadequate. It is slow, slow, slow. It is not busy. Our plane is only one in the hall. At time of writing this review standing in the luggage reclaim hall, we have been waiting forty five minuted and still nothing on belt. Completely unacceptable.”

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Posted 2 years ago

Hi there, We strive to deliver a seamless journey for all of our customers, and I appreciate how frustrating the lengthy wait for your luggage must have been. The baggage delivery process is the responsibility of your airline and their contracted handling agent. Like many other businesses, handling agents are finding recruitment to be a challenge at the moment and unfortunately, they haven’t been able to bring new staff onboard as quickly as they hoped for. We’ve stepped up our own teams and where possible, Edinburgh Airport staff are being deployed to support the baggage handling process. This process can take a little bit of time as we must pull staff from our operation to help another and when we too are busy, it can be a challenge. Though it doesn’t make amends for your poor experience, please be assured that we are working with our partners to support their operation and recruitment drive. Thanks, Customer Support Team

Posted 2 years ago

“Edinburgh airport need to do better. Bag drop area is chaotic, it is a challenge to even know which queue to join, nobody available to help. Security queues are a chaotic free for all, mainly because it is so slow and many people start to panic about missing their flight. Return flight and passage through arrivals was fine for us.”

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Posted 2 years ago

“The staff at the security area are absolutely appalling. Very child unfriendly and extremely rude. One member of staff even hit the head of my child with a tray and didn't apologise even though the child was visibly upset. Totally unnecessary as this is a customer service job and manners cost nothing. So disappointed as staff at edinburgh airport usually are very supportive for family travel. Please tell the staff the customer is king!”

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Posted 2 years ago

“I flew yesterday from Edinburgh to Amsterdam then Tel Aviv. I heard it was busy so arrived 3 hours before my flight. Check-in still did not open until 2h10mins before the flight. Took 1.5 hours to queue and drop off a bag. Not enough check-in staff on the desks, this was blatantly obvious. Security then took 25 minutes. Boarding went ok we were about 15 minutes late by then..but they allowed too many people onto the plane with large carry on bags for a full flight. Bags had to be removed and put in the hold. We then had to wait another 10-15 minutes for push back as no one was available. The KLM cabin crew were also remarking that it is obvious that there is a lack of staff at Edinburgh airport. Ended up with over an hour of delay in take off and my bag not making it onto my connecting flight, So no clothes change, toiletries etc now in Israel. Don't know when my bag will show up of how it will get it to me on an offshore platform. Edinburgh airport is now larger and handling more flights than before, but it is actually an embarrassment to Scotland with the apparent chaos at check-in and security.”

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Posted 2 years ago

Hi there, Thanks for your review. I'm sorry to hear of your recent poor experience. The check-in, boarding and push-back process is the responsibility of each airline and their contracted handling agent and I would encourage you to contact your airline regarding the matter. Thanks, Customer Support Team

Posted 2 years ago

“We arrived in plenty of time for our flight to LGW but the appalling and quite frankly dangerous security check caused many passengers to rush for their flights. There was no queuing system, it was a free for all and then as we finally got to scan our boarding pass we could only just get past the scanning gates before it was gridlocked with people, again. Worst of all, a security man kept shouting “move away from the gates” when there was no where to go, it was actually quite frightening with so many peoples crushed together. I have never experienced security like this dreadful shambles. It left a bitter taste after a wonderful trip.”

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Posted 2 years ago

Hi there, Thank you for your review. I'm sorry to hear of your recent experience. If you haven't already, please feel free to reach out to us directly and we will look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Thanks, Customer Support Team

Posted 2 years ago

“It took over an hour to get through passport control and pick up bag. Missed our bus, took a long time to walk to bus stop and only hourly service to Glasgow.”

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Posted 2 years ago

Hi there, Thank you for the review. I'm sorry to hear of your recent poor experience. Both of our arrival halls are managed by and are the responsibility of the UKBF. You are also welcome to fill in the UKBF online complaints webform: https://www.gov.uk/government/organisations/border-force/about/complaints-procedure We strive to deliver a seamless journey to all of our passengers and I appreciate how frustrating the lengthy wait for your luggage must have been. The baggage delivery process is the responsibility of your airline and their contracted handling agent. I would encourage you to contact your airline as they will be able to investigate the matter with their handling agent and provide you with a full response. The bus services have been temporarily relocated due to essential works being carried out at the terminal forecourt. The works have been communicated across our social media, our website and we have temporary wayfinding located across the terminal. I hope future travel is on a more positive note. Kind Regards, Customer Support Team

Posted 2 years ago

“My name is John Cree. I posted about my experience last night, 12/2/2022, on return from Innsbruck last night. To compound matters, when we tried to leave the multi storey car park there was a queue at the gates as the automatic number plate system wasn't working and nobody was answering the phone. Edinburgh airport you truly are a disgrace and the worst airport in Scotland.”

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Posted 2 years ago

“Arrived from Innsbruck on Jet2 at 2051. Still waiting on luggage to make an appearance at 2148. This airport is a disgrace. Usual excuse of “operational reasons”. Only person helping is Jet2 supervisor, Ashleigh. No sign of any airport or Swissport staff. You are a joke!!”

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Posted 2 years ago

“It’s not clear what to do and how to drop off bags . Notice said Zone 2 so queued in Zone 2 only to find BA drop off is in a totally different place. There should be assistants mingling around to provide advise . Not impressed sorry - one poor lady missed her flight as a result”

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Posted 3 years ago

“Disgraceful disregard for covid measures, arrived on 1925 Jet 2 flight from Antalya, loads of empty slots at terminal yet the whole place was put on two buses crammed cheek by jowl. JET 2 said request for third bus was ignored”

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Posted 3 years ago

“Extremely disappointed with Edinburgh Airport Baggage management. Arrived this evening at 22:20 on the Jet2 flight LS728 from Tenerife. It’s now 23:45 and we are still waiting for the baggage to arrive. This is my second time returning into Edinburgh Airport and my second time waiting over an hour for my baggage. Not a good service and a nightmare for people with young children or onward travel. Edinburgh will not be my first choice of Scottish airport in the future.”

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Posted 3 years ago

“Every time I travel through this airport I got selected for the "random frisk search", x-rayed, my shoes are scanned, and my information are "double-checked" by Immigration Dept; most probably because of my skin colour or "Middetranian/Arab appearance". Even worse, I got frisked without getting any information/explanation nor providing consent to having it, which really affects me for a very long time!”

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Posted 3 years ago

“Wetherspoons bar closed, presumably on Scottish Government guidelines, while milling around ground side after Easyjet failed to inform us that our flight's time had been changed by 4 and a half hours. Generally surly staff, gate directions hidden, overpriced bar (£6.45 for a pint - call that 500 ml!) where the staff expect a tip. A very poor experience all round.”

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Posted 3 years ago

Edinburgh Airport is rated 3.5 based on 1,378 reviews