Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE ASSISTANTS, VERY ARROGANT SERVIVE AT BAG DROPS”

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Posted 3 years ago

“Up to 30 minutes waiting on ground crew to arrive to allow us off the plane. Not good. Last month I waited 55 minutes on luggage. I only ever experience this at Edinburgh no where else.”

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Posted 6 years ago

“The parking was fine. Reversed in. No bother. Picked my car up and drove home when finished. My point being I did that myself. Waiting almost an hour to get my luggage was not good service. I dunno whether or was Swissport, Ryanair or the airport. In any event a thoroughly poor service on the baggage return.”

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Posted 6 years ago

“I regularly travel through the airport. Great to see new flights being added and more passengers however all facilities seem too busy and perception is that facilities are struggling to cope. No longer a pleasant airport to travel through.”

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Posted 6 years ago

“Returning to Edinburgh Airport from Malta plane sat on runway for 18 minutes before being allow into the gate. Luggage took 35 minutes to arrive on luggage belt and had been left out in the rain baggage was all wet.”

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Posted 6 years ago

“They have cleaned up the booking process, although it is still difficult to find the Parking Service on the Airport website - this could be much more simple to locate.”

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Posted 6 years ago

“Departures at Edinburgh Airport worked well enough but Arrivals was a disaster. On 9th June 2018 at approximately 12.45 pm the E-Passport control was completely broken. Luckily for us a guard told me that, despite us having E-Passports we would be better going through the longer queues to manual passport checking. He wasn't wrong. Chaos was breaking out in the massive queue starting to build at E-Passport gates (all of them) as Red Crosses blocked all passenger access. By the time we had been checked manually nobody seemed to have made it through those automatic gates! Then, upon leaving passport control to the baggage claim a huge glass door tried to knock me and others off our feet with an electronic voice screaming at us! The whole thing was a total shambles and a very poor example set to new visitors to Scotland. Friends who use Edinburgh Airport say this is typical so airport management - get a grip! I would single out Edinburgh Airport Police and Border Security police for praise as they were all very courteous and helpful. Also the parking was excellent.”

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Posted 6 years ago

“Arrived back from Lanzarote just before 1am. Taxied to Gate 25. Had to wait half an hour for buses to arrive to take us back to the Arrivals Hall near Gate 2. Immigration clearance was pathetically slow. Did not get get home to Fife until 3.30am. Not a happy chappie!”

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Posted 6 years ago

“Easy to use Valet parking saves worrying about snow and ice on return from holiday”

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Posted 6 years ago

“I lost my scarf at security. I returned 3 days later, and had it returned by the lost property department. Thank you!”

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Posted 6 years ago

“I lost my scarf at security. I returned 3 days later, and had it returned by the lost property department. Thank you!”

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Posted 6 years ago

“In general, the airport is very good. However, I would rate departure as a 5, but arrival as a 3. I am in the travel and tourism industry and from a first impression point of view, 3* is not acceptable. Domestic arrivals are fine, but when it comes to Border Control and Baggage Reclaim for international arrivals, it is a lottery. Once again, Border Control was a mess this week if more than one flight arrives at the same time. It's not hard to sort out. Get some stronger people managing the queues and get the bags off the plane quicker. First impressions!!”

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Posted 7 years ago

“Lots of parking with clear markings. Convenient shuttle to and from the airport.”

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Posted 7 years ago

“Car park was safety and secure.i was happy about it.thank you”

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Posted 7 years ago

“Good services, Fast check in times. No long waits at security.”

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Posted 7 years ago

“""As someone with mobility problems I was assisted greatly and respectfully by all, my car was in car park and on return the young gentleman who assisted me by taking me right to my car, packed my suitcases in boot and made sure I was safely inside car service second to none, thank you”

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Posted 7 years ago

“decent selection of goods but not all of them had clear price tag (outside/inside EU zone),no signs where tills are”

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Posted 7 years ago

“Our visit to Edinburgh was amazing from start to finish. Although we got caught up in the British airways computer system crash, which meant that our flight to Edinburgh was cancelled and had to make the trip by rail. Our return trip was by air and the service we received by airport staff was wonderful, and the amenities were clean. What more can I ask for. Very happy”

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Posted 7 years ago

“Very friendly and easy to access car park, the cost was also acceptable and we had no hassle exiting car park and in less than 5 minutes were safely on the road home. This makes our vacation end happily as at the end of a holiday the less stress the better.”

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Posted 7 years ago

“Can anyone explain why o why to reach airport building I have to pass trough cloud of smoke? Yes you have signs with no smoking on it, but I didn't see ANYONE from airport asking smokers to follow that! Maybe there is something wrong on security process if you REGULARLY have queue at morning? Any improvements on process? Cant see.”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,378 reviews