Edinburgh Airport Reviews

3.5 Rating 1,390 Reviews

59 %

of reviewers recommend Edinburgh Airport

Company Reviews

Info

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

Visit Website

Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

Write Your review

Tell us how Edinburgh Airport made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The airport security staff at Edinburgh airport on the morning of 02/04/2023 seem unaware of the correct procedures for passengers with medical devices to comply with the Civil Aviation Authority (CAA) guidelines. The CAA guidelines detail that medical devices should not be removed and another search method to be offered. As the first female officer did not know what to do with a passenger wearing an insulin pump and CGM sensor and asked her female supervisor for advice who then told me either to remove the medical devices and go through the scanner or wait for a room to become available for a search. I challenged this and was told by the supervisor that this was CAA policy. As I have flown in the last 12 months through Edinburgh, Glasgow, Heathrow, Gatwick, Zurich, Doha, JFK, Puckett, Innsbruck, & Turin airports which all did not require the medical device’s removal and was offered a hand pat down/ hand held metal detector to be used for checking that I complied with the security requirements due to the medical device I wear. These security staff at Edinburgh airport were not adequately trained to ensure compliance with CAA guidelines and to help passengers.”

Helpful Report

Posted 1 year ago

“Obnoxious staff at security. Do they have any training in customer service? I doubt it.”

Helpful Report

Posted 2 years ago

“Airport security staff very inefficient and rude. Not enough staff manning this area. Worse security checking at any airport I have been to. Why does Edinburgh not use mobile corridors to the planes.thus would be a lot easier than going across concourse[dangerous] and climbing open metal stairs that are very slippy when wet or damp.i dread to think what visitors arriving in Scotland go through treated like criminals when trying to get through the automated passport check. Too few of them a nd they dont all work. Staff in thus section are very rude when asked for help.one lady in this section was nice.waiting for luggage here as well is shocking the length of time it takes for cases to come through. Aleaf is needing to be taken from other airports that run efficiently abroad.travellers are what keep the airports open ,so much for Edinburghs customer service !”

Helpful Report

Posted 2 years ago

“Today I flew back from Barcelona, our plane sat on the tarmac for 20minutes, whilst we waited for a space, we then had a further wait for staff to bring steps and provide access to the terminal building. The Ryanair staff kept us informed, but this further delay added to the earlier delay in leaving Barcelona”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. I am sorry to hear your flight was delayed by operational procedures. I can confirm the process of disembarkation of the aircraft is out with of Edinburgh Airport's control, as this is the responsibility of your airline and their handling agent. I encourage you to raise your feedback with them via their official channels. Kind regards, Customer Support Team

Posted 2 years ago

“Hi, I have travelled through Edinburgh airport four times in the last six months. I would like to say the staff are lovely. Very friendly and helpful in a casual but very effective manner. Make you feel it was a good decision to travel through their airport. I will be using it whenever possible and recommending it to friends. Thank you Edinburgh staff”

Helpful Report

Posted 2 years ago

“Checking in baggage on outbound flight to Paris was terrible. Q’d for nearly 1hr 50 which is unacceptable. What’s more unacceptable was that people further back Q occasionally got pulled out to use self check in baggage terminals. We eventually did self check in but that was a nightmare too. 5 of us in a party & 4 of us had wrong names come up on screen from scanning passport!!! Apparently this is a known problem & you just have to keep rescanning till correct name appears -REALLY!!!!! On return flight we also had to wait 1.5hrs for baggage which is again unacceptable!!! Paris CDG experience was SO much BETTER - really efficient, quick & also helpful staff.”

Helpful Report

Posted 2 years ago

“Longer to get off the flight than the flight duration. I fly weekly. This week it took just over an hour to fly from Schipol to Edinburgh. Then at least over an out to get off the flight and then through security. I heard one American gentleman on the phone “Edinburgh is the most incompetent airport” C’mon get a grip Edinburgh! Edinburgh is one of the most iconic cities in the world and first impressions count for people visiting Scotland. The other day we came through the exit and went to M&S and the staff members first words weren’t “hope you had a good flight? Welcome”. But “ Wanna Baag” Embarrassment to Scotland.”

Helpful Report

Posted 2 years ago

“Third world standard - incompetent staff and very poorly conceived traffic flow through security area. Need to employ people with some common sense and intelligence to redesign it”

Helpful Report

Posted 2 years ago

“Arrival waited an hour of luggage. No staff to answer or help with questions. Departure was a nightmare. The rudest staff and security personnel. Picked apart every piece of carry on bags. 4 ounce jar of heather honey sealed ??? Left back. Everyone was getting the same treatment which meant very long lines with long wait times. I was given three claim tickets for a 4 ounce jar of honey and a few other items that was never going to be mailed to me after a reassuring yes it would be mailed with no explanation on what to do with claim tickets. I was in tears after the lines. No one cares at this airport. An elderly man was being treated in a very unacceptable way in front of me. A traveler next to me waiting in the security line apologized for staff and airport. She was a citizen of Scotland and was clearly embarrassed for the way the staff was treating people. The airport experience was horrific. Traveled many places but this was the absolute worst. This is a review but it won't matter. Nothing will be done to fix anything. I tried follow-up calls after our experience at the airport, but the response was not helpful. It was ridiculous. I wish there was a zero to give for a rating a 1 star is to generous.”

Helpful Report

Posted 2 years ago

“The airport seems to spending lots of money on the departures floor making more space and adding shop But the arrivals hall is a shambles massive ques for passport control for uk and eu passengers the toilets were a mess and once again no taxis used to be a good airport not now.”

Helpful Report

Posted 2 years ago

“Whose idea was it to have several airlines go through the same queue to check luggage in? I arrived at airport just over 2hrs before flight and spent about 1 1/2hrs trying to get luggage checked in before I could get under barrier to get it checked in. Thankfully Security was well organised but after taking a comfort break, buying a bottle of water my flight was boarding. On my return journey I was shocked at the state of the corridor we had to walk through. Dull, dirty and paint chipped everywhere. What a welcome to the capital City for International visitors.”

Helpful Report

Posted 2 years ago

“Unbelievably slow in every single step. Chaotic check-in with some staff being very incompetent Terrible security ( they have check more than 1/3 of the trays, most of them for no reason whatsoever). Poor layout. Worst airport experience ever (three times in a row so it's not a coincidence)”

Helpful Report

Posted 2 years ago

“Disgraceful wait in passport control last night in a badly lit badly ventilated warehouse Poor signage Nobody there to direct or advise Any absolute shambles!! First impressions for someone coming to Scotland must be terrible !! Something needs to be done !!”

Helpful Report

Posted 2 years ago

“Nobody to speak too Over 1.5hrs for luggage Terrible airport All airport does is pass the blame But more than Happy to take car parking money fees”

Helpful Report

Posted 2 years ago

“3 flights to 1 gate, completely chaos. Customer service knows nothing. Mess. I would never expected this in Edinburgh airport.”

Helpful Report

Posted 2 years ago

“Hi my flight was 18/08/22. The ground staff in Edinburgh airport are just fantastic. The staff at the baggage drop yesterday morning were so kind and helpful in a genuine and non patronizing way. Twas the same at the boarding gates. Such pleasant staff getting on with their jobs in an efficient and helpful, pleasant manner. Overall the atmosphere in the airport was that of a busy well functioning machine, everyone getting on with the task in hand whilst being very aware of travellers needs. Looking forward to my next journey through Edinburgh .”

Helpful Report

Posted 2 years ago

“Hi just back from Majorca we’re we went through passport control in palma no bother! Landed at Edinburgh and from getting off the plane with swollen feet for the escalator to be switched off in front of us told to use the long staircase old people too was the start of a near 2 hr wait to get through passport control what a joke! Hundreds of people queueing for hours some with crying tired kids and a few sitting looking at your passports! Then everyone walking to the do it yourself passport gate for it not to work! Get it sorted ASAP! we heard a lot of angry people in the queue up and down like sheep taking forever! It’s not good enough! :(”

Helpful Report

Posted 2 years ago

“Just back from Santorini with Jet 2 between Landing, going through passport control, and picking up our 2 cases 20 minutes. Parked in multi-storey so short walk then home in fife within an hour of landing. Well done Edinburgh airport and Jet2. Too many bad reports so thought I would give praise where due. Experience on the way out to Santorini also great Jet 2 check in quick, efficient and friendly. Security no problem and very quick. Wetherspoons food not so good but you can't have everything! 😊”

Helpful Report

Posted 2 years ago

“5 and 10 years ago airport was great with staff, even though it was cramped. But last 3-4 years it has really declined. Slow luggage handling, and damaged luggage 2 times now. And customer service is basically non-functioning. To bad since it has been so much better. Really horrible for tourists I must think. Tram is working brilliant at least, so a second star for that.”

Helpful Report

Posted 2 years ago

“What an impression of Scotlands capital this airport is, 2nd time landing in it recently and the same fiasco … Departed flight and walked along a corridor with dented walls to be met with locked doors and a 10 minute wait for a man who looked homeless and like he had just walked off the streets , boots with soles hanging off and no apology given. Then to go through border control with aggressive staff with poor communication and no multi language skills. Thereafter to the Bus stand to Glasgow with no electronic displays of next bus or departure times with many people asking when the next bus might come ! An embarrassment for o Scotland and much needed investment needed”

Helpful Report

Posted 2 years ago

Edinburgh Airport is rated 3.5 based on 1,390 reviews