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Edinburgh Airport Reviews

3.4 Rating 1,464 Reviews
57 %
of reviewers recommend Edinburgh Airport
Read Edinburgh Airport Reviews

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017
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Edinburgh Airport 5 star review on 16th June 2017
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Edinburgh Airport 1 star review on 16th June 2017
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Edinburgh Airport 5 star review on 15th June 2017
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Edinburgh Airport 5 star review on 13th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Anonymous  // 01/01/2019
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 1 day ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 1 day ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 1 day ago
They're both highly competent and sincerely reliable
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Posted 6 days ago
We flew out of Edinburgh very early Sunday morning. I need Special Assistance so we were met by OCS, as I need a wheelchair. From first call, we were collected taken to Jet2 check in, through the Airport and handed on to the excellent, cheerful and so very helpful Ambilift Staff and Drivers. Nothing was too much trouble, despite there being quite a few people needing assistance. They could not have treated us better, thank you OCS for a great start to our holiday.
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Posted 6 days ago
On arrival back to the UK , the usual climb up a narrow staircase, then descend down into a crowded cramped arrival area. Only Spotted two members of staff controlling. We were herded backwards and forwards through a zigzag to passport control, which took forever. The airport looks tired and grubby and desperate need of money spending on it. The usual long wait for our baggage to arrive and now you have to pay £2 to use a trolley! What a welcome to Edinburgh- shameful and embarrassing
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Posted 1 week ago
On arrival back to the UK , the usual climb up a narrow staircase, then descend down into a crowded cramped arrival area. Only Spotted two members of staff controlling. We were herded backwards and forwards through a zigzag to passport control, which took forever. The airport looks tired and grubby and desperate need of money spending on it. The usual long wait for our baggage to arrive and now you have to pay £2 to use a trolley! What a welcome to Edinburgh- shameful and embarrassing
Helpful Report
Posted 1 week ago
Full Marks Edinburgh I needed assistance to plane when dublin flight was delayed 3 hours.Josh Stevenson arrived on scene and he was friendly and easy to talk to..He brought me through airport and waited and chatted till gate opened and wheeled me to plane..He carried my bag so i could hold both handrails He was kind with a positive attitude..He brought my cast to put it in locker and put it up on top..He did q brillant job and i wish Josh the very best
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Posted 2 weeks ago
Short staffed as usual, 7.30pm. Delay getting steps, delayed on stairwell with people backed up into the fog outside. No one to unlock the door. Delay to luggage. £2 to get a trolley (its free in Auckland, Singapore, Heathrow) Edinburgh Airpo remains a national disgrace. The private operators should be kicked out.
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Posted 4 weeks ago
Arrival into Edinburgh airport terminal building is shameful. You should be embarrassed. The floors are disgustingly dirty with debris all around. There are cobwebs hanging from the door frames and the queues are ridiculous for the passport e-gates. First impressions for tourists must be really disappointing. It's dark, dingy and unwelcoming. Only 10 e-gates - really?! Get more e-gates installed!! This is so lame when you've just come from Doha or Dubai - get it modernised!!
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Posted 1 month ago
Payment at drop off is well overpriced. I picked up someone yesterday. Literally 2 mins as they where waiting £6.00. today dropped £6.00 for 3 mins. Totally excessive amount. It's a rip off
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Posted 1 month ago
Love leaving from my local airport, all good, no problems, 5 stars. However, the thought of returning and going through that disgrace of an arrivals 'shed' leaves me with knots in my stomach. Surely it must be a priority to get this sorted. I cringe at what our international friends think when they arrive.
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Posted 1 month ago
The arrangement with luggage trolleys are about making money for the airport not about helping passengers. The over sophisticated system was out of action so everyone carried as opposed to using a trolley. Bizarre. Clearly about shareholders and profits not about passengers. What should a passenger pay to use a trolley? Where is the equity in that? If you are rich or strong it is fine. I felt very patronised by the poor luggage arrangements I feel sorry for the staff that have to put up with ranting passengers when it is clearly not their fault. Quite the most blatant “rip off” tactic I have ever seen in a public place.
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Posted 1 month ago
Why am I waiting an hour for my bags from Belgium? This is a consistent experience at Edinburgh Airport a d often complained about by family and friends for years now. Can something please be done to fix this? Distressed infants and tired people are made to wait far too long for bags.
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Posted 1 month ago
The floor on the exit from the baggage reclaim area is dirty and strewn with litter. The route to the pick up point is dark dingy and not welcoming. What a welcome to Scotland. If the main airport is uncared for what does thst say for a country as a whole. An embarrassed Scotsman
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Posted 2 months ago
As the ‘flagship airport’ for Scotland it is a disgrace. For the past three trips had to wait at least 30 minutes for baggage. Very poor for those with limited mobility. It seems that more has been spent on the shopping experience rather than meeting the needs of passengers. If I have opportunity will travel through Newcastle or Manchester. Sorry but not good enough.
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Posted 2 months ago
I was happy but not delighted with the initial assisted travel service. Book in staff were impersonal and unwelcoming, however the hands-on staff were brilliant. I cannot fault the assisted travel procedures from there on
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Posted 2 months ago
The airport is entirely focused on extorting as much money as possible from you. The taxi service leaving the airport is truly appalling. Yet again > 20 minute wait. No longer any choice if taxis. And the prices are 25% higher than black cabs. Shameful. But this airport has no sham
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Posted 2 months ago
Edinburgh Airport is a disgrace. Highest lounge is the Plaza and it’s a total embarrassment for premium. Choose Glasgow if possible especially if flying business or first class. I have to say the staff are all very nice/helpful and do the best they can at 2nd rate airport.
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Posted 2 months ago
After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
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Posted 3 months ago
Edinburgh Airport is rated 3.4 based on 1,464 reviews