Edinburgh Airport Reviews

3.3 Rating 1,506 Reviews

56 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

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“The parking itself was fine - albeit I noticed a fair bit of rubbish in the car collection parking area. I suppose though that is just classic present-day UK! Unfortunately, the wider image one gets when arriving to Edinburgh Airport is of a dreay, tatty, chaotic and overall depressing airport. How is it that as a nation we seem to do such things so badly! Edinburgh Airport might be classed as an international airport but it certainly isn't of international quality standard. I imagine that the airport operators know this but given corporate contrainsts of what a management team can and can't say - just aren't able to admit this publicly. And instead trot out the usual 'word soup' platitudes as to how the airport is a great place! I had been returning from travel through Japan and Taiwan - where they effortlessly know how ' to do' international airports in the true sense of providing a quality offer for passengers. On this occasion, as I walked towards the arrival door at Edinburgh Airport - just after collecting my long-delayed baggage - there was a sign encouraging me to complete a passenger satisfaction survey via one of the available digital screens/terminals. Ironically, these mentioned screens/terminals are conspicuous by their absence! Do they still exist in the terminal building? Even walking from the plane to the terminal building, there was litter along the approach covered walkway. As a usually proud Scot, on my regular arrivals to Edinburgh Airport I now feel this is a 'walk of shame' - and a dispiriting first impression for newly arrived visitors to Scotland. But hey ho - such tatty and dirty premises seem to be an acceptable part of wider UK culture. While there are a number of No Smoking signs at the entrances to the main terminal building - countless passengers still insist on 'lighting up a fag' at such locations - with little enforcement of the 'No Smoking' instruction. Why not get tough with such passengers and enforce the rule? I even saw one member of airport staff vaping as they pushed some trolleys across the zebra crossing at the main entrance - vaping while working, amazing! When I visit countless other world airports, I regularly wish to extend the time I spend in such places - as a result of the pleasant atmosphere, excellent facilties, great food and drink provision, sense of cleanliness, etc.. Whereas when having to pass through Edinburgh Airport - either departing or arriving - all I want to do is pass through the airport as quick as possible. Resulting in me not spending any additional monies. If the airport was to offer non-inflated prices for food and drink - as many other world airports seem to be able to do - it would encourage me to linger and spend monies. How about offering some paid-for public showering facilities for passengers? How can Edinburgh Airport proclaim to be an international airport when it doesn't offer such facilities? Look at the showering facilities offered at Tokyo Haneda for some inspiration https://tokyo-haneda.com/en/service/facilities/shower_room.html Feel free to get back to me on any of my mentioned points - although perhaps this review will just be filed for the records!”

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Posted 1 day ago

“Awful airport. Everything takes so long when you land. The luggage handling crew are beyond slow. It needs addressed.”

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Posted 1 day ago

“Emirates flight Ek24, was canceled 06/09/26,but this is when all hell breaks loose, apart from retreving our luggage from the carousel, the 2 old persons male and female who were in charge of allocating cabswere very unorganized and lacked confidence, there was 50 passengers awaiting cabs, the flight was scheduled for the 07/09/26, the check in staff, mainly a female, was very rude, grunting under her breath lacked no convidence sms arrogant, she was short, stocky build, hair tied tight back, this is a classic case of lack of training, she should not be on the front line, the second complaint is all apout the staff in the departure lounge, Menzirs staff, one guy in particular was strutting around the place like he owned tje airport, je was very rude, abrupt and insulting, one guy was walking around esting his lunch, very untidy looking lile a slob, I have been a trainer gor 30 years, the entire staff need immediate re training, or place in a position away fom the public or redeployed, ont a gd look for Edinburgh Airport, very unprofessional”

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Posted 3 days ago

“I had a good experience on departure but arrivals was shockingly awful. On entering the immigration hall, there was a mass of passengers and no one to guide them to the appropriate passport queue and people were crowded and pushing. Finally got through passport control to walk along tawdry, run down corridors to luggage retrieval. One gondola was serving 5 different flights so the whole area was full of waiting passengers. 1.5 hours after landing I retrieved my luggage. I had travelled from Bergen, Norway Airport and the contrast made me feel ashamed to be British. Bergen was attractive, clean, modern, spacious and it was a very calming experience to pass from my arrival to my departure gate seamlessly. The staff were very friendly and helpful too. I will try and use Glasgow as much as possible from now on.”

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Posted 4 days ago

“Töykeä ja vihamielinen henkilökunta turvatarkastukdessa. Tukalan kuuma ja huono ilma odotustiloissa.”

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Posted 5 days ago

“Flight landed one hour ago, still waiting for bags.. no announcements no nothing - appalling service”

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Posted 1 week ago

“Flight landed one hour ago, still waiting for bags.. no announcements no nothing - appalling service”

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Posted 1 week ago

“Just awful. Signs everywhere advising that staff need to be treated with respect - surely customers deserve the same. Having orders shouted at you by staff who clearly hate their job followed by their muttered expletives then being funnelled into a cramped disorganised security area is not what passengers pay for We understand it’s a difficult job but basic civility costs nothing”

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Posted 2 weeks ago

“To call this an International Airport is laughable. An Australian outback country airport would be better run and far more organised ! The "shed" which is apparently the arrivals hall, was packed with people when our flight arrived yesterday. ONE airport employee was at the bottom of the stairs, pointing in different directions - seemingly unaware of how to actually manage a few planeloads of passengers. The queue went out the door, and as far as anyone could see. After several people loudly voiced their displeasure at the chaos, another employee appeared and actually seemed to have a clue. After about 25 minutes of standing in lines going up and down,we made it to the electronic check in. Of course, several were not working and that just added to the arrival welcome experience. ! My advice - fly into somwhere else if you can. Until this place gets a good manager, nothing is going to change......”

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Posted 2 weeks ago

“Arrived 3 hours late owing to Mount Etna and missing a slot. Had to walk into the building only to find the lift was out of order and had been "for some time" according to a worker. It didn't work last year either. As I am disabled (not a wheelchair user) I found it extremely difficult climbing three flights of stairs, walk along a long corridor and down another flight of stairs to get to passport control, On arriving a helpful young man said we could go round the outside of the queue to bypass standing for any amount of time. We were waiting to be called to the desk when aJet 2 crew arrived and pushed past us, nearly knocking me over. Not a sorry or excuse me from any of them, they just barged to the front. What a welcome to Edinburgh, no bus, bridge or lift, having to trek what seemed like miles and then to be assaulted by a crew. Not a great experience or welcome to anyone arriving for the first time”

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Posted 3 weeks ago

“Yet again I arrived at the airport arrivals building after an early flight from Stickholm at 8am. We needed a bus to transport us to passport control. It wasnt there! Yes it was very hot waiting. So the kind sas staff said we could wait on the tarmac.....Eventually we arrive at the very shabby passport controls....Is it 5 e gates? Slow slow progress! Welcome to Scotland! Oh and the extra wait meant I missed my connecting bus!”

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Posted 1 month ago

“Absolute shambles waiting to get through passport control. Queuing started outside then up and down for over an hour to get to e gate. PATHETIC”

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Posted 1 month ago

“Queued 1hour + outside to get into the building. Thenqueued inside for ages to reach the security gates. Asked several hi vised workers what was causing the delays. I don’t know was the common reply. No explanations offered. Plenty of loud instructions from queue control. What a complete shambles. 3rd world airport would be better! This airport is a national disaster 0/10”

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Posted 1 month ago

“Not flown from here since 2014 until June this year. Place is a disgrace to be in our capital city. It’s absolutely filthy! The waiting areas at the gates haven’t been cleaned since Jesus was a boy.. as if that wasn’t bad enough the arrival area was diabolical from cleanliness to very small carousel. Glasgow is so much better in all aspects.”

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Posted 2 months ago

“Ground crew lack of staff causes delays in planes parking, delays in baggage retrieval, lost luggage and is a poor advert for Edinburgh. Probably the worst airport for delays, overcrowding, lack of seating and security delays. Nothing works on time and no management present all round. A poor show...”

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Posted 2 months ago

“It’s not a great place to hangout if you are waiting for a flight. The main drag features an enormous cafeteria style pub - which is designed purely for industrial boozing. The public spaces are not designed for travellers, or anyone for that matter. Imagine a grim shopping mall scheduled for demolition as it was not fit for purpose in 1981 and you are just about there... Touristy shops sell tat, none of which seems to originate in Scotland. And the toilets have a pervading sewage-y smell. Most locals find it a bit embarrassing, certainly not what you’d hope as entry to such a beautiful city…”

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Posted 2 months ago

“No bus for 20 min. Then just 1 bus at qw had to wait for it to come back”

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Posted 2 months ago

“Boarding Ezy830 and the rear steps were closed with many still to board and many still on both forward and rear steps (both mobile).... Causing bottle necking and frustration and.longer to be seated !!!”

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Posted 2 months ago

“Baggage reclaim is a farce We have been through Edinburgh three times in the last two years, hoping it would improve, but have been waiting for a minimum of two and a half hours in what I would consider a barn like building, for our luggage. Not a good ending to a holiday!!”

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Posted 2 months ago

“Busy at the airport today with everyone headed off on holiday, loads of kids. Security staff excellent, well managed queue kept moving along. Staff friendly and helpful, given how busy. Credit where credit due. 😎”

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Posted 2 months ago

Edinburgh Airport is rated 3.3 based on 1,506 reviews