Edinburgh Airport Reviews

3.3 Rating 1,518 Reviews

55 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

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“An embarrassment of an airport for visitors and business travellers arriving into Scotland's capital city. If the Scottish government wants to improve the country's productivity, start by making it easy and fast to move people from A > B. 1. Outbound the airport seems so focused on making money out of passengers, there is no where to sit unless you are buying something and the terminal is overcrowded. 2. Boarding is chaotic because there is not enough room for people to line up and gate traffic gets mixed up. 3. Inbound arrivals are an embarrassment after spending time in other European airports. It's 2026 and buses are still being used to ferry people from full service airlines to a back entrance, to climb steps in a filthy, dark corridor. Air bridges should be standard for all arriving and departing planes. 4. Inbound passport control queues are getting worse. Just 5 e-gates open at a time when inbound planes are arriving late at night. 5. I've stopped using checked-baggage wherever possible because collecting it means I have to spend more time in the airport than I want. 6. Drop off or pick up charges are the 2nd most expensive in the UK - the airport seems to be punishing their own customers simply to get back at the business rate rises imposed on them by the city. What happened to the improvements in the spur road that the drop-off charges were supposed to be paying for? 6a. Sure there's free drop off and pick up if you want to drag your cases across un-even, poorly maintained tarmac. If you're providing a dropp-off option at least make the experience smooth, else it looks like you're just ticking a box and forcing people to pay instead.”

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Posted 2 days ago

“Biometric passport readers not working on landing leading to unnecessary delay in passing through passport control (as well as extra work for border staff). Mens toilets (cubicles - first toilets you get to having arrived from Dubrovnik) absolutely disgusting - looked like they had not been cleaned for a week.”

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Posted 1 week ago

“Absolute shambles returning from Malta on Monday. I suggest that you pay baggage handlers a decent wage and ensure that the process works seamlessyrather than the very poor service that exist now. Edinburgh now has one of the worst reputations for service than any airport in the country.”

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Posted 1 week ago

“An absolute disgrace for an airport in the 21st century. It was an unpleasant experience from landing to leaving the airport. Sullen staff that avoid eye contact. Rude border force. Slow or broken e-gates. Cramped corridors. Tacky advertising. Poor signage. Passengers berated like a prisoner stepping out of line. The smell was putrid and the filth was everywhere. It was torture and a punishment for choosing to go to Scotland. The Scottish government needs to step in and take it out of private ownership. What a sh*thole.”

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Posted 1 week ago

“Price was brilliant and the staff were excellent especially Fraser, would use again”

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Posted 1 week ago

“I had the misfortune to travel through Edinburgh this week for the second time in a month. I was returning from a trip to Sweden and the contrast with Stockholm airport couldn't have been more stark. It took 18 minutes from landing to being sat on a train in Stockholm. 1 hour 15 for the same elements in Edinburgh. Delays getting off the plane, delays for the bus leaving and then the usual luggage delays. However, what is inexcusable is the filth. The mens toilets in the arrivals have two cubicles. One was out of order and there were 6 men queuing in a stench filled atmosphere. The toilets as you leave the arrivals hall have 3 cubicles. One of our order. So 40% out of action. On leaving the terminal you fight through 5 or 5 deep groups of smokers surrounded by litter. Inefficiency osmone thing but the sheer absence of cleaning is simply indefensible. The only bits that look remotely close to being clean are those focussed on selling things. The arrivals hall looked as if it hadn't been cleaned in months. What a disgrace.”

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Posted 2 weeks ago

“How disgusting this is......is anyone paid to clean these lifts? They are filthy! It's not ok for people to face this filthy arrivals hall or the lifts, arriving in Edinburgh. You should be ashamed of this standard.”

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Posted 3 weeks ago

“There are works ongoing where the 747 and other service buses usually stop but there is no information to tell passengers where to go to catch these buses while work is ongoing. Very poor communication. A few signs is all it would take”

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Posted 4 weeks ago

“Arrivals is an abomination. Queues at the immigration caused by the inability to move buses from planes separately. Buses only move in pairs and release all passengers into a small door. It took years to even introduce a family lane. Luggage gets delivered late so the same crowds gather at luggage halls. I understand not all things can be improved and that infrastructure takes time but inability to bring any efficiency and just sitting idle is not an experience people arriving in Scotland should have.”

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Posted 1 month ago

“What a shambles of a place. Arrived at 8.17, waited on the tarmac for 30 minutes because of a piece of ground equipment in the wrong place. Walked through dirty corridors to be met by surly staff, dirty smelly toilets and a then another 40 minutes for luggage. This is now the standard experience for passengers arriving in Edinburgh.”

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Posted 1 month ago

“Terrible arrivals experience, taking nearly 2 hours from landing to get through the airport. No gate ready for the plane Long slow passport queues Long wait for luggage Generally grubby terminal in poor state of repair As an Edinburgh local, embarrassed that this is our international gateway to the world.”

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Posted 1 month ago

“The airport needs to be properly cleaned. The lifts in particular are filthy. It's a small airport compared to many, and regardless if renovations are taking place, the standard of cleaning is awful.”

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Posted 1 month ago

“The parking itself was fine - albeit I noticed a fair bit of rubbish in the car collection parking area. I suppose though that is just classic present-day UK! Unfortunately, the wider image one gets when arriving to Edinburgh Airport is of a dreay, tatty, chaotic and overall depressing airport. How is it that as a nation we seem to do such things so badly! Edinburgh Airport might be classed as an international airport but it certainly isn't of international quality standard. I imagine that the airport operators know this but given corporate contrainsts of what a management team can and can't say - just aren't able to admit this publicly. And instead trot out the usual 'word soup' platitudes as to how the airport is a great place! I had been returning from travel through Japan and Taiwan - where they effortlessly know how ' to do' international airports in the true sense of providing a quality offer for passengers. On this occasion, as I walked towards the arrival door at Edinburgh Airport - just after collecting my long-delayed baggage - there was a sign encouraging me to complete a passenger satisfaction survey via one of the available digital screens/terminals. Ironically, these mentioned screens/terminals are conspicuous by their absence! Do they still exist in the terminal building? Even walking from the plane to the terminal building, there was litter along the approach covered walkway. As a usually proud Scot, on my regular arrivals to Edinburgh Airport I now feel this is a 'walk of shame' - and a dispiriting first impression for newly arrived visitors to Scotland. But hey ho - such tatty and dirty premises seem to be an acceptable part of wider UK culture. While there are a number of No Smoking signs at the entrances to the main terminal building - countless passengers still insist on 'lighting up a fag' at such locations - with little enforcement of the 'No Smoking' instruction. Why not get tough with such passengers and enforce the rule? I even saw one member of airport staff vaping as they pushed some trolleys across the zebra crossing at the main entrance - vaping while working, amazing! When I visit countless other world airports, I regularly wish to extend the time I spend in such places - as a result of the pleasant atmosphere, excellent facilties, great food and drink provision, sense of cleanliness, etc.. Whereas when having to pass through Edinburgh Airport - either departing or arriving - all I want to do is pass through the airport as quick as possible. Resulting in me not spending any additional monies. If the airport was to offer non-inflated prices for food and drink - as many other world airports seem to be able to do - it would encourage me to linger and spend monies. How about offering some paid-for public showering facilities for passengers? How can Edinburgh Airport proclaim to be an international airport when it doesn't offer such facilities? Look at the showering facilities offered at Tokyo Haneda for some inspiration https://tokyo-haneda.com/en/service/facilities/shower_room.html Feel free to get back to me on any of my mentioned points - although perhaps this review will just be filed for the records!”

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Posted 1 month ago

“Awful airport. Everything takes so long when you land. The luggage handling crew are beyond slow. It needs addressed.”

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Posted 1 month ago

“Emirates flight Ek24, was canceled 06/09/26,but this is when all hell breaks loose, apart from retreving our luggage from the carousel, the 2 old persons male and female who were in charge of allocating cabswere very unorganized and lacked confidence, there was 50 passengers awaiting cabs, the flight was scheduled for the 07/09/26, the check in staff, mainly a female, was very rude, grunting under her breath lacked no convidence sms arrogant, she was short, stocky build, hair tied tight back, this is a classic case of lack of training, she should not be on the front line, the second complaint is all apout the staff in the departure lounge, Menzirs staff, one guy in particular was strutting around the place like he owned tje airport, je was very rude, abrupt and insulting, one guy was walking around esting his lunch, very untidy looking lile a slob, I have been a trainer gor 30 years, the entire staff need immediate re training, or place in a position away fom the public or redeployed, ont a gd look for Edinburgh Airport, very unprofessional”

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Posted 1 month ago

“I had a good experience on departure but arrivals was shockingly awful. On entering the immigration hall, there was a mass of passengers and no one to guide them to the appropriate passport queue and people were crowded and pushing. Finally got through passport control to walk along tawdry, run down corridors to luggage retrieval. One gondola was serving 5 different flights so the whole area was full of waiting passengers. 1.5 hours after landing I retrieved my luggage. I had travelled from Bergen, Norway Airport and the contrast made me feel ashamed to be British. Bergen was attractive, clean, modern, spacious and it was a very calming experience to pass from my arrival to my departure gate seamlessly. The staff were very friendly and helpful too. I will try and use Glasgow as much as possible from now on.”

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Posted 1 month ago

“Töykeä ja vihamielinen henkilökunta turvatarkastukdessa. Tukalan kuuma ja huono ilma odotustiloissa.”

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Posted 1 month ago

“Flight landed one hour ago, still waiting for bags.. no announcements no nothing - appalling service”

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Posted 1 month ago

“Flight landed one hour ago, still waiting for bags.. no announcements no nothing - appalling service”

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Posted 1 month ago

“Just awful. Signs everywhere advising that staff need to be treated with respect - surely customers deserve the same. Having orders shouted at you by staff who clearly hate their job followed by their muttered expletives then being funnelled into a cramped disorganised security area is not what passengers pay for We understand it’s a difficult job but basic civility costs nothing”

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Posted 1 month ago

Edinburgh Airport is rated 3.3 based on 1,518 reviews