Edinburgh Airport Reviews

3.3 Rating 1,483 Reviews

56 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived after a delay on an Easy Jet flight from Lanzarote at 01.25, after the pilot made up good time!! Waited 15mins + for the stairs to arrive still sitting on the plane 15 mins more for the buses to arrive finally on the bus everyone shattered to arrive at the run down passport control to be told by the driver he can’t open the bus doors awaiting someone to come and unlock the doors to passport control! Finally left the airport with hand luggage only feeling annoyed! EZY3204! Our Flight outbound to Lanzarote stairs waiting e-gates done taxi to apartment all done in 25 minutes! Edinburgh airport is a disgrace!”

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Posted 3 days ago

“I posted a review 2 years ago, surprisingly nothing has changed!! The staff obviously hate working there, they can't even crack a fake smile. So many international flights arriving at the same time there was a bottleneck on the escalator to border control, an accident waiting to happen, if it hasn't already. As usual herded like cattle at all times, what a difference to our arrival at Faro airport last week, staff were so helpful, could actually smile and process at border control was so easy.”

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Posted 5 days ago

“Absolutely awful , no explanation as to why baggage was late ….disgraceful service !”

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Posted 5 days ago

“LM326 9/6/2026 landed on time, no buses SO passengers (some who were disabled)left on plane for 90 minutes Baggage also delayed staff said 5/10 minutes took 40 minutes ,VERY POOR SERVICE”

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Posted 6 days ago

“We normally fly from Glasgow Airport, but living in Aberdeenshire decided to fly from Edinburgh Airport instead. We flew to Lanzarote in April and to Cyprus in May from Edinburgh Airport. Both times, it was absolutely dreadful. Toilets were disusting, the airport was rammed and filthy and absolutely no seats. Arriving back in, both times we were off stand and had to wait for buses. The airport just can't cope. From the buses we were herded into passport control which is just a big cow shed. I really feel sorry for anyone arriving in Scotland for the first time and arrive at Edinburgh Airport. Does anyone from Mamagement ever walk through the airport or is it that they just don't care. It is a truely dreadful airport. I have travelled all over the world and Edinburgh Airport is slightly better than Basra Airport.”

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Posted 1 week ago

“I do wish there was a facility to give ZERO stars as this dreadful airport does not even deserve 1 star! Every time I have to use EDI I hope it has somehow improved by magic. I’m always disappointed. The whole airport is dirty and a terrible embarrassment - is this really Scotland’s capital city. The walk down the stairs from the plane is only the start of the ordeal as the arrivals hall/passport control is yet to come. It’s a sorry sight to see families with children and elderly people navigate their passage through that concertina. What an end to a holiday! I hate to think what travellers from other countries think of this airport and their introduction to Edinburgh. One can’t help but compare it with airports around the world. They are all busy, and some much busier than Edinburgh, but they are 100% cleaner and more pleasant to pass through. Our baggage at least arrived fairly quickly so maybe that’s a plus. We had to visit a cafe whilst waiting for our bus and there are improvements there. The surrounding waiting area leave everything to be desired and the toilets are amoungst the worst I have every seen. The ladies was dreadful and I’m led to believe that the gents was worse. We left from this airport too and check-in is also dirty and in need of a good makeover. Of course it’s better when you get to the departure/retail area as that is where the money is made.”

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Posted 1 week ago

“Security officers were abrupt and rude towards my husband and I whilst at security, talking to us in a derogatory and aggressive manner, with lack of communication.”

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Posted 2 weeks ago

“Absolute disgrace a national embarrassment,airport dirty and unkept been waiting for a passenger who landed 2hrs ago now and they are still waiting for their luggage ,no staff everybody invisible total and utter shambles of an airport ,giving up on the parking now as I've already spent about £50 waiting ,off to try and find somewhere to sit on the merry go round ,what must visitors arriving think off this country laughing stock 😭😭😭”

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Posted 2 weeks ago

“The parking is expensive and badly signed. The airport facilities are poor. There are two badly signed posted international arrivals and the baggage handling is extremely poor. All in all it is a disgrace.”

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Posted 3 weeks ago

“Can I just say thank you for the service provided by OCS and their wheelchair guys and gals. What a friendly, positive and helpful Team at Edi, I can't fault the service I received as a Disabled passenger. On my return Alc-Edi I met Gary and Adam for the second time, and Liam. Guys you were brilliant, all of we wheelchair pax were treated so well, nothing was too much trouble. I'm so grateful for their hard work to ensure that we are able to travel, as without their assistance it would be impossible. Please can you pass on our gratitude.”

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Posted 1 month ago

“Too many stairs on arrival.”

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Posted 1 month ago

“Baggage took forever to arrive and the baggage claim hall is a disgrace....it's like a warehouse....cold, messy and very unwelcoming. What must tourists think ?”

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Posted 1 month ago

“Come on Edinburgh, have I arrived in a third word country. From passport control which, to be kind looks like a barn, to waiting on luggage for 55 minutes. (24 April Rynair from Copenhagen).”

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Posted 1 month ago

“I arrived from Belfast on a EastJet flight, I recently had a total knee replacement and hadn’t climbed stairs since. I asked if there was a lift I could use and I was told there wasn’t. I was left with no alternative but to use the stairs. A very rude member of staff asked why I hadn’t book assist, I wasn’t aware there was no lift . My weekend was ruined as my knee was so swollen and painful . I was very upset by the lack of empathy and support by the ground staff ,”

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Posted 1 month ago

“Flew from Edinburgh on Easter Sunday. The airport was very grubby. The bins at gate 6 were full to overflowing and had been like that for quite a few hours. The airport was very cold. I have not flown from Edinburgh in quite a while and don’t think I will book a flight from there anytime soon”

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Posted 2 months ago

“We flew out of Edinburgh a few weeks ago and both needed Special Assistance so we were met by OCS, we both needed wheelchairs . From first call, we were collected taken to Jet2 check in, through the Airport and handed on to the excellent, cheerful and so very helpful Ambilift Staff and Drivers. Nothing was too much trouble, despite there being quite a few people needing assistance. They could not have treated us better, thank you OCS for a great start to our holiday.”

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Posted 2 months ago

“The slowest baggage reclaim on the planet, what a shambles 😑”

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Posted 2 months ago

“Arrived late on a Jet2 flight and AS USUAL Edinburgh Airport had no steps to disembark the plane nor any buses to transport passengers to the terminal. This has happened to me every time I land at Edinburgh. It's absolutely hopeless.”

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Posted 3 months ago

“I just wanted to say the lady from special assistance at Edinburgh Airport was fantastic she was there waiting for me to get off the plane made me feel so relaxed chatted away to me and my family she is absolutely amazing at her job and I can’t thank her enough”

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Posted 3 months ago

“I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.”

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Posted 3 months ago

Edinburgh Airport is rated 3.3 based on 1,483 reviews