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Edinburgh Airport Reviews

3.4 Rating 1,474 Reviews
57 %
of reviewers recommend Edinburgh Airport
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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017
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Edinburgh Airport 5 star review on 16th June 2017
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Edinburgh Airport 1 star review on 16th June 2017
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Edinburgh Airport 5 star review on 15th June 2017
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Edinburgh Airport 5 star review on 13th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Anonymous  // 01/01/2019
Can I just say thank you for the service provided by OCS and their wheelchair guys and gals. What a friendly, positive and helpful Team at Edi, I can't fault the service I received as a Disabled passenger. On my return Alc-Edi I met Gary and Adam for the second time, and Liam. Guys you were brilliant, all of we wheelchair pax were treated so well, nothing was too much trouble. I'm so grateful for their hard work to ensure that we are able to travel, as without their assistance it would be impossible. Please can you pass on our gratitude.
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Posted 12 hours ago
Too many stairs on arrival.
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Posted 2 days ago
Baggage took forever to arrive and the baggage claim hall is a disgrace....it's like a warehouse....cold, messy and very unwelcoming. What must tourists think ?
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Posted 6 days ago
Come on Edinburgh, have I arrived in a third word country. From passport control which, to be kind looks like a barn, to waiting on luggage for 55 minutes. (24 April Rynair from Copenhagen).
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Posted 2 weeks ago
I arrived from Belfast on a EastJet flight, I recently had a total knee replacement and hadn’t climbed stairs since. I asked if there was a lift I could use and I was told there wasn’t. I was left with no alternative but to use the stairs. A very rude member of staff asked why I hadn’t book assist, I wasn’t aware there was no lift . My weekend was ruined as my knee was so swollen and painful . I was very upset by the lack of empathy and support by the ground staff ,
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Posted 3 weeks ago
Flew from Edinburgh on Easter Sunday. The airport was very grubby. The bins at gate 6 were full to overflowing and had been like that for quite a few hours. The airport was very cold. I have not flown from Edinburgh in quite a while and don’t think I will book a flight from there anytime soon
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Posted 1 month ago
We flew out of Edinburgh a few weeks ago and both needed Special Assistance so we were met by OCS, we both needed wheelchairs . From first call, we were collected taken to Jet2 check in, through the Airport and handed on to the excellent, cheerful and so very helpful Ambilift Staff and Drivers. Nothing was too much trouble, despite there being quite a few people needing assistance. They could not have treated us better, thank you OCS for a great start to our holiday.
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Posted 1 month ago
The slowest baggage reclaim on the planet, what a shambles 😑
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Posted 1 month ago
Arrived late on a Jet2 flight and AS USUAL Edinburgh Airport had no steps to disembark the plane nor any buses to transport passengers to the terminal. This has happened to me every time I land at Edinburgh. It's absolutely hopeless.
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Posted 2 months ago
I just wanted to say the lady from special assistance at Edinburgh Airport was fantastic she was there waiting for me to get off the plane made me feel so relaxed chatted away to me and my family she is absolutely amazing at her job and I can’t thank her enough
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Posted 2 months ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 2 months ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 2 months ago
I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.
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Posted 2 months ago
They're both highly competent and sincerely reliable
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Posted 2 months ago
We flew out of Edinburgh very early Sunday morning. I need Special Assistance so we were met by OCS, as I need a wheelchair. From first call, we were collected taken to Jet2 check in, through the Airport and handed on to the excellent, cheerful and so very helpful Ambilift Staff and Drivers. Nothing was too much trouble, despite there being quite a few people needing assistance. They could not have treated us better, thank you OCS for a great start to our holiday.
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Posted 2 months ago
On arrival back to the UK , the usual climb up a narrow staircase, then descend down into a crowded cramped arrival area. Only Spotted two members of staff controlling. We were herded backwards and forwards through a zigzag to passport control, which took forever. The airport looks tired and grubby and desperate need of money spending on it. The usual long wait for our baggage to arrive and now you have to pay £2 to use a trolley! What a welcome to Edinburgh- shameful and embarrassing
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Posted 3 months ago
On arrival back to the UK , the usual climb up a narrow staircase, then descend down into a crowded cramped arrival area. Only Spotted two members of staff controlling. We were herded backwards and forwards through a zigzag to passport control, which took forever. The airport looks tired and grubby and desperate need of money spending on it. The usual long wait for our baggage to arrive and now you have to pay £2 to use a trolley! What a welcome to Edinburgh- shameful and embarrassing
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Posted 3 months ago
Full Marks Edinburgh I needed assistance to plane when dublin flight was delayed 3 hours.Josh Stevenson arrived on scene and he was friendly and easy to talk to..He brought me through airport and waited and chatted till gate opened and wheeled me to plane..He carried my bag so i could hold both handrails He was kind with a positive attitude..He brought my cast to put it in locker and put it up on top..He did q brillant job and i wish Josh the very best
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Posted 3 months ago
Short staffed as usual, 7.30pm. Delay getting steps, delayed on stairwell with people backed up into the fog outside. No one to unlock the door. Delay to luggage. £2 to get a trolley (its free in Auckland, Singapore, Heathrow) Edinburgh Airpo remains a national disgrace. The private operators should be kicked out.
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Posted 3 months ago
Arrival into Edinburgh airport terminal building is shameful. You should be embarrassed. The floors are disgustingly dirty with debris all around. There are cobwebs hanging from the door frames and the queues are ridiculous for the passport e-gates. First impressions for tourists must be really disappointing. It's dark, dingy and unwelcoming. Only 10 e-gates - really?! Get more e-gates installed!! This is so lame when you've just come from Doha or Dubai - get it modernised!!
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Posted 3 months ago
Edinburgh Airport is rated 3.4 based on 1,474 reviews