Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Free wifi, good food, clean restrooms.”

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Posted 7 years ago

“Aeroporto organizzato e ben servito!”

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Posted 7 years ago

“wide range of shops and eating/drinking establishments”

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Posted 7 years ago

“The luggage belt service is too slow. Our flight passengers waited over 30 min to get our luggage.”

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Posted 7 years ago

“Excelent ! Very good and quickly airport”

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Posted 7 years ago

“After returning from New York on Thursday 08th June (American Airlines flight from JFK). Our plane landed at approx 0655hrs. American Airlines (AA) no doubt refused to pay Edinburgh's extortionate rates to transfer passengers via the Passenger Boarding Bridge so the cheaper alternative was to use ONE set of stairs. These stairs were NOT suited due to a malfunction. After being informed by the AA flight captain that these were not suitable, she then told us that another set of steps would be required. 15 minutes later another set of steps were driven upto the plane. When disembarking the aircraft, we were told to 'be careful' as the stairs were 'wobbly'. These stairs were a disgrace to passenger comfort and, in my opinion, they did not feel safe. We were then put onto buses to transfer us to the other side of the airport where Passport Control is situated. Whilst we were waiting on the last passengers to disembark the aeroplane, everyone's attention was drawn to the TWO elderly Japanese couple who clearly had difficulty walking, never mind dealing with the 'wobbly' stairs.They were assisted by a younger Japanese couple, but they, also looked uncomfortable coming down the stairs. As the couple struggled to come down the stairs i noticed that the 8 (EIGHT) Swissport/Menzies ground staff members, this did not include the baggage handlers who were doing their job of unloading the baggage, stood there looking at these unfortunate people. When an American sounding individual said to one of the ground staff that this incident was absurd. She replied 'Excuse me, its not my fault!' Fortunately, our aeroplane was the only one that landed and Passport Control was empty. (I have previously been queued onto the apron, in the rain, before at Edinburgh International Airport. We then waited 20 minutes on our bags coming onto the carousel. So from the flight parking at the ramp to getting our bags it took approximately 1 hour and 20 minutes. An apology from the Captain of our flight for the time it was taking to get the stairs sorted,a disgrace of equipment used in getting approximately 180 people of an aeroplane and an embarrassment of no help whatsoever from the ground crew. My partner and i live and work in Edinburgh and use the airport roughly 10 times per year. It is so sad that tourists, business people, friends and family come to see our beautiful city and have to witness this total lack of care and attention. Edinburgh Airport Limited's FIRST Passenger Commitment is: We will welcome you with a smile and excellent service. On this occasion and no doubt many others their FIRST commitment is FAILING. I sincerely hope that this honest review is received by Edinburgh Airport Limited and these types of incidents are rectified.”

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Posted 7 years ago

“The friendliness of the people, the coordination of their work”

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Posted 7 years ago

“I thought it was odd and probably not safe that no one ever once checked my passport to see if it matched my boarding pass!”

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Posted 7 years ago

“Usually I have a good experience, however as summer comes I felt that the staff were not ready for the amount of people that were traveling. In addition, I feel like the airport was not comprehensible enough for older people as there were many in the wrong queues and confused as to what was going on, how to check-in and bag drop. There should either be more information and staff should definitely be more attentive.”

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Posted 7 years ago

“The luggage belt wasn't working on Saturday June 10th in the morning at Edinburgh airport. This caused huge lines check in desks. I was flying with Easy Jet and payed extra to be able to have a speedy check in... Not happy at all. Should get a refund!”

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Posted 7 years ago

“drop off facility was out of service.”

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Posted 7 years ago

“We had to wait almost 1 hour to get our luggage on June 6th, first flight coming from Paris-CDG.... not acceptable.”

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Posted 7 years ago

“Sorry, after re-thinking nothing in particular came into my mind.”

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Posted 7 years ago

“Edinburgh Airport is, for me, a model of efficiency. Upon arrival from the US, it only took about 15 or 20 minutes to pass through Customs, a model for US airport as to how this process can be fast. I appreciate the convenience of the Airlink buses right outside the door for the journey to the city center. The airport is easy to negotiate and all the personnel we dealt with were pleasant and helpful. On my return visit to the airport, going through security was also simple and without the usual stress one faces at US airports. Workers actually smile! I have nothing but praise for Edinburgh Airport and have been there a number of times.”

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Posted 7 years ago

“The only minor irritation is the time it takes for the luggage to reach the terminal after the flight has landed at Edinburgh - this has been a problem for such a long time !!”

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Posted 7 years ago

“Car was parked within minutes of the Terminal Building and so access was very easy. On arrival back it was really great to just be able to walk out of the Terminal Building and be driving away in minutes.”

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Posted 7 years ago

“Pleasant inside the terminal although I don't like walking through shops attempting to get to my gate. Overall a good job for an air terminal.”

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Posted 7 years ago

“Nice staff, good food, nice shopping.”

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Posted 7 years ago

“Arrived back from holiday during heavy rain showers. The airport was only able to provide steps for the rear of the aircraft. Service staff sheltered under the wing of the plane as passengers alighted on to waiting buses. Although the bus was parked close to the wing our route was hindered by the positioning of the staff forcing us to walk under the wing close to the engine. When on bus we waited for a passenger who required assistance unfortunately for that passenger, who had clear mobility issues, they had to assist themselves down the wet aircraft steps whilst the person deployed to assist them watched their descent from the tarmac. As we waited for the bus doors to close the driver had to to personally hammer the a panel by the rear door with his bare fists before it would close. As the bus moved towards the terminal building it was noted that the aircraft was chocked at the front of the wheels but not at the rear. Once inside the baggage hall we all waited patiently for luggage to arrive. We couldn't help but notice that the person providing assistance totally ignored the passenger he was supposed to be assisting opting to stand beside them In silence. We were pleased to see our cases arrive. Unfortunately one was damaged. When we tried to report the damage to the person standing by baggage enquiries they directed us to Swissport service desk outside the baggage hall. While trying to find the Swissport desk we decided to ask an airport employee. They were unable to help as they had only worked at the airport for two months and they were "only a worker". We then noticed the service desk a few yards away tucked in a corner. Despite three staff being on duty only one was dealing with the queue to report damaged luggage from the same flight.The Swissport agent took the details of the damage after initially getting upset when we insisted on taking a photograph of the damage. He provided a reference number advising that we would have to claim for the damage from our travel operator as Swissport were only the handling agents and not responsible for any damage caused when they off loaded the case. I could go on but in short this was the first and last time we will use Edinburgh "International Airport" based upon their attitudes towards airfield security, health and safety and dismal customer service skills.”

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Posted 7 years ago

“Signage was good, people were very helpful and security checks were well staffed and quick!”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,378 reviews