Edinburgh Airport Reviews

3.5 Rating 1,384 Reviews

60 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only minor irritation is the time it takes for the luggage to reach the terminal after the flight has landed at Edinburgh - this has been a problem for such a long time !!”

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Posted 7 years ago

“Car was parked within minutes of the Terminal Building and so access was very easy. On arrival back it was really great to just be able to walk out of the Terminal Building and be driving away in minutes.”

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Posted 7 years ago

“Pleasant inside the terminal although I don't like walking through shops attempting to get to my gate. Overall a good job for an air terminal.”

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Posted 7 years ago

“Nice staff, good food, nice shopping.”

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Posted 7 years ago

“Arrived back from holiday during heavy rain showers. The airport was only able to provide steps for the rear of the aircraft. Service staff sheltered under the wing of the plane as passengers alighted on to waiting buses. Although the bus was parked close to the wing our route was hindered by the positioning of the staff forcing us to walk under the wing close to the engine. When on bus we waited for a passenger who required assistance unfortunately for that passenger, who had clear mobility issues, they had to assist themselves down the wet aircraft steps whilst the person deployed to assist them watched their descent from the tarmac. As we waited for the bus doors to close the driver had to to personally hammer the a panel by the rear door with his bare fists before it would close. As the bus moved towards the terminal building it was noted that the aircraft was chocked at the front of the wheels but not at the rear. Once inside the baggage hall we all waited patiently for luggage to arrive. We couldn't help but notice that the person providing assistance totally ignored the passenger he was supposed to be assisting opting to stand beside them In silence. We were pleased to see our cases arrive. Unfortunately one was damaged. When we tried to report the damage to the person standing by baggage enquiries they directed us to Swissport service desk outside the baggage hall. While trying to find the Swissport desk we decided to ask an airport employee. They were unable to help as they had only worked at the airport for two months and they were "only a worker". We then noticed the service desk a few yards away tucked in a corner. Despite three staff being on duty only one was dealing with the queue to report damaged luggage from the same flight.The Swissport agent took the details of the damage after initially getting upset when we insisted on taking a photograph of the damage. He provided a reference number advising that we would have to claim for the damage from our travel operator as Swissport were only the handling agents and not responsible for any damage caused when they off loaded the case. I could go on but in short this was the first and last time we will use Edinburgh "International Airport" based upon their attitudes towards airfield security, health and safety and dismal customer service skills.”

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Posted 7 years ago

“Signage was good, people were very helpful and security checks were well staffed and quick!”

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Posted 7 years ago

“I just had a problem with Iberia, they do not let online boarding, this means that even if you are with plenty of time at the airport it leaves you with almost no time to pass security since the line for getting boarding pass printed is so long.”

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Posted 7 years ago

“Because our flight was late we had dinner in The food court and we found it relaxing for our 2hours delay”

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Posted 7 years ago

“My arrival and departure was great at Edinburgh airport. But I got upset since my flight which was scheduled to 2.10 pm was rescheduled to 3.10 pm. While I was having lunch, it was rescheduled again, now to 2.25 pm. Couldn't enjoy my food (decided for a slow food instead of a fast food because of the extra time), and almost missed my flight.”

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Posted 7 years ago

“Check in uneventful. Quick and friendly, well organised, trip through security. Seating available while for waiting the flight. No complaints.”

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Posted 7 years ago

“Very efficient getting bags checked and boarding passes. Staff were exceptionally friendly. The only hiccup might have been going through security, as it seemed a bit crazy, and if you were at the very beginning of the line where you place bags for scanning, it was difficult to get a bucket to deposit your articles in. Overall, great airport”

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Posted 7 years ago

“Edinburgh Airport is very well looked after and efficient. The only thing wrong with the experience is the other passengers.”

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Posted 7 years ago

“Relaxed polite staff. Lots of interesting shops.”

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Posted 7 years ago

“Check in process and clearing security check was very efficient on this occasion.”

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Posted 7 years ago

“Airport seems very old, but feels very comfy!”

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Posted 7 years ago

“We had prebooked so very easy time wise at airport.”

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Posted 7 years ago

“The staff was very friendly at all times and made me feel welcome and appreciated as a tourist. Free WiFi was great and the ease to go through security and passport check was excellent and very much appreciated. Transportation to the city by bus was also very easy and convenient. Great job!”

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Posted 7 years ago

“I thourghly enjoyed Edinburgh Airport, it was clean and the variety of shops were really enjoyable to browse in, our lunch in Yo Sushi was delicious.”

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Posted 7 years ago

“Clean and fonctional!!”

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Posted 7 years ago

“Car parking was straight forward and all staff very helpful.”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,384 reviews