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Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews
60 %
of reviewers recommend Edinburgh Airport
Read Edinburgh Airport Reviews

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017
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Edinburgh Airport 5 star review on 16th June 2017
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Edinburgh Airport 1 star review on 16th June 2017
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Edinburgh Airport 5 star review on 15th June 2017
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Edinburgh Airport 5 star review on 13th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Anonymous  // 01/01/2019
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Posted 7 years ago
If one travels by Easyjet this is not such a happy experience as one has to walk a lot to get to and from plane. As a woman of 73 I am not so fast by foot. I also would like at least a smile from the people in customs . One young woman there on 3 rd June as I was traveling to Bristol around midday, was absolutely horrible to a young girl who was afraid of the body scranner but the woman who frisked her sternly told her to get back and have the whole scan. The child's mother was also stressed as I was. This is unacceptable behavior.
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Posted 7 years ago
Every thing was just fine-except when I went to scan my boarding pass , for some reason it would not accept, and there was NO ONE to help, I had to join the queue with the people with push chairs and wheelchairs. Would be a good idea if a member of staff was there to help people in my position. Thanks
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Posted 7 years ago
Takeaway sandwiches and confectionery happily not overpriced! Sadly, there didn't seem to be any fresh water drinking fountains! Overall layout of shopping and dining areas very good! Waiting too long for bus to plane; and required to queue too early. Couldn't we have just remained seated whilst enduring the delay?! Departure area not hot and airless, as is often the case in other airports!
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Posted 7 years ago
Clean, well signed and pleasant staff although these were specific airline employees. Could not find a "general" enquiry desk. In the unhappy section - no airbridge and only wobbly steps to my QR flight. An elderly couple who needed assistance were told to get out of their wheelchairs at the bottom of the steep steps. It was very difficult for them to climb up to the door where there was quite a gap to enter the aircraft. The steps did not appear to be attached to the aircraft. Perhaps this is not the airport but the airlines fault!
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Posted 7 years ago
there was no problem
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Posted 7 years ago
The whole journey from entry into the terminal until boarding the flight was seamless; particular mention must be made on behalf of Kirsty Logan who was of great assistance to my wife and I.
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Posted 7 years ago
Helpful staff, reasonable amenities, and clean.
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Posted 7 years ago
rapid explatations of controls
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Posted 7 years ago
Everyone was friendly and helpful. Smooth transitions through customs and security.
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Posted 7 years ago
The long wait on the Tarmac post landing for a place to dock was upsetting The long walk to the car hire and then the wait in a queue for Hertz was disappointing
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Posted 7 years ago
Easy access
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Posted 7 years ago
Clean. Helpful staff
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Posted 7 years ago
Shops shut early, security was excessive
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Posted 7 years ago
excellent transport links good eateries but correct information would have been better
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Posted 7 years ago
Not necessarily the airport, although it was nice. It was the friendliness of people working there that was great - very helpful and answered questions with a smile!
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Posted 7 years ago
The staff are generally very helpful and customer focused, from the airport out to car hire. As a frequent traveller, I enjoy the lounge, for convenience to eat on the move. The wifi is clunky though - it might be better to have automatic recognition for frequent travellers and free wifi unlimited. My biggest gripe is that I need to go through the slow lane at security as fast track don't recognise my aer Lingus loyalty membership - that's a real pain for someone who contributes weekly to a Edinburgh airport. For me it's all about time as I travel a lot.
Edinburgh Airport 4 star review on 4th June 2017
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Posted 7 years ago
Edinburgh airport was very clean ,spacious and staff were very friendly!
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Posted 7 years ago
Security was not well managed this time as there was an airport authority meeting so various people were prioritised over and above families already waiting to put bags through. I had an obviously upset (and less obviously unwell) child but still the belongings of meeting folk were pushed before ours by airport staff. One tray was held back as no one or sign indicated that all plastic liquids bags should be in separate trays so I recommend you add a sticker to trays, out signs up and tell staff to tell people as various people did the same which held up lots of people and your staff unnecessarily as it could have been easily avoided
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Posted 7 years ago
The airport was easy to navigate and the staff was very friendly and helpful.
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Posted 7 years ago
Edinburgh Airport is rated 3.5 based on 1,378 reviews