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Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews
60 %
of reviewers recommend Edinburgh Airport
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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017
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Edinburgh Airport 5 star review on 16th June 2017
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Edinburgh Airport 1 star review on 16th June 2017
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Edinburgh Airport 5 star review on 15th June 2017
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Edinburgh Airport 5 star review on 13th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Edinburgh Airport 2 star review on 12th June 2017
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Anonymous  // 01/01/2019
Edinburgh Airport does not make me happy - why (1) the security people have no manners (2) the walk from security to the gates is too long for older people not interested in buying duty free (3) when we eventually reach the main area it has far too many empty shops & cafes taking up seating space & making people push past one another in the limited space! (5) on returning to a edinburgh airport I have often been bussed to immigration & held on a bus for a long time as too many planes arrive at the same time & the immigration hall isn't big enough
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Posted 7 years ago
The good: Usually efficient security screening and decent lounges while waiting for the flight. The bad: Force all customers to do extra walking through duty free before can get from security to the gates. The walk is just a U-turn through the shop, especially annoying when running late and need to get to the gate quickly. Many near accidents with people running with big pieces of luggage and potentially knocking over expensive bottles of perfumes and alcohol. The ugly: Very few airlines use the jet bridges for whatever reason, especially BA and other discount airlines. So be prepared to get your workout and climb up and downstairs with all your luggage in usually inclimate weather to get on and off your flight. Even the largest BA 767 will have everyone climbing stairs. It's what you see in 3rd world countries, but surprise that this is often the case in Edinburgh where there are plenty of jet bridges available?!?!
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Posted 7 years ago
Clean environment, easy access, selection of food outlets. However, very poor customer service points, in particular once you have entered departures. Find it very difficult to understand how there is NOT a single area designated for customer service. My flight was heavily delayed and I was unable to find anyone to ask for advice or relevant information. It also highlighted if a customer felt unwell or experienced a problem what would they do??
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Posted 7 years ago
efficient bag drop, security and announcements
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Posted 7 years ago
Acceptable
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Posted 7 years ago
Helpful staff, security was smooth experience. The self-check-in computers were a bit slow, and wouldn't read my passport, and others seemed to be having trouble with them as well.
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Posted 7 years ago
Had a fairly seamless trip through the airport. Jet2's check in was especially good.
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Posted 7 years ago
I did not realise Edinburgh was quite a large airport, but I found it well laid out with all the usual amenities so overall it was good
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Posted 7 years ago
Local, great, people working there are very kind and helpful
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Posted 7 years ago
Great access through bus and tram. I was impressed by the automated check in of luggage. And I disliked the extra mile one had to walk in order to pass along shopping on the way to the gates.
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Posted 7 years ago
the simpaty of the people that work there and the securities.
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Posted 7 years ago
Friendly staff, very fast security check (the most fasten i've seen so far), good shopping facilities and ok-ish toilet facilities. Over all a good experience.
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Posted 7 years ago
Bonne organisation de sécurité pour la déposé des bagages enregistrement rapide
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Posted 7 years ago
The interior of the airport is good. The US278 flight on Saturday morning took 1 hour 12 minutes before passengers got through baggage reclaim and immigration. That is too long. Baggage belt 6 is used too frequently and often there are 2 or 3 flights all waiting there at the same time. The belt is not long enough. People are hurting themselves reaching for (heavy) bags through other people that are often 3 or 4 deep at the belt. The belt needs to be made longer or belts 4 and 5 used more frequently. This may be a customs issue, but in that case belt 5 and 6 should be merged into one large belt that is all customs controlled.
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Posted 7 years ago
Contrôle passager excellent et duty free de 1ère qualité
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Posted 7 years ago
Very nice and has good services, however for delayed flights the wifi in the airport shouldn't cost anything, should be free
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Posted 7 years ago
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Posted 7 years ago
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Posted 7 years ago
If one travels by Easyjet this is not such a happy experience as one has to walk a lot to get to and from plane. As a woman of 73 I am not so fast by foot. I also would like at least a smile from the people in customs . One young woman there on 3 rd June as I was traveling to Bristol around midday, was absolutely horrible to a young girl who was afraid of the body scranner but the woman who frisked her sternly told her to get back and have the whole scan. The child's mother was also stressed as I was. This is unacceptable behavior.
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Posted 7 years ago
Every thing was just fine-except when I went to scan my boarding pass , for some reason it would not accept, and there was NO ONE to help, I had to join the queue with the people with push chairs and wheelchairs. Would be a good idea if a member of staff was there to help people in my position. Thanks
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Posted 7 years ago
Edinburgh Airport is rated 3.5 based on 1,378 reviews