Edinburgh Airport Reviews

3.5 Rating 1,378 Reviews

60 %

of reviewers recommend Edinburgh Airport

Company Reviews

Info

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

Visit Website

Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

Write Your review

Tell us how Edinburgh Airport made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Effective”

Helpful Report

Posted 7 years ago

“Good choice of shops and places to eat but poor amount of visible signage and seating. With both arrivals and departures going through the same area this really needs to be reviewed and improved.”

Helpful Report

Posted 7 years ago

“We passed through on a very busy day. There was not nearly enough seating for those of us who had hours between flights. Your failure to separate arriving and departing passengers made moving around almost impossible at times. Signage was inadequate. Before departure not only was our plane delayed by painfully slow baggage loading but also my suitcase was dropped to the ground from a height and split.”

Helpful Report

Posted 7 years ago

“Terrible signposting at the entrance left me funnelled into the drop off zone with no way out, paying £1 for the privilege of getting lost. Once inside, I had an unacceptably long delay along with the vast majority of other passengers in security, as 90% of carry-on bags were diverted for inspection after x-ray. No one should complain about heightened security at a time of terrorist threat, but you must provide sufficient resources to manage this; you knew there would be an increased workload for your poor staff. One fellow passenger said he had been waiting an hour. Airside is clean and tidy but by 19:30 most of the food outlets had closed their fridges; I had the choice of waiting for hot food (now not an option because of the security delays) or two types of panini at one outlet by Wetherspoons. Luckily I found it in time. The bar man that served me was efficient and sympathetic but really, this experience is not acceptable. I know you can do better than this from previous visits, hence two stars rather than a grudging one.”

Helpful Report

Posted 7 years ago

“When I landed had to wait for ages for a bus. And then the bus took ages. The plane landed 5 minutes earlier. But from the plane landing and then us finally entering passport control it took 35-40 minutes.”

Helpful Report

Posted 7 years ago

“I got to the airport an hour before my domestic flight- obviously thinking that that would be enough time but security was incredibly chaotic. The woman who searched my bag was more concerned about her gossip chat with her colleagues than my actual bag. By the time I got through, my plane had already boarded and when I tried to explain to the woman at the gate what had happened she was quite rude. Obviously I missed my flight. I'm sure that many people have had wonderful experiences but unfortunately that was mine.”

Helpful Report

Posted 7 years ago

“The following is a formal complaint to the CAA sent 26th May 2017. The message is - stop pandering to the needs of drunken louts and actively protect the welfare of the majority of well behaved passengers. When those louts comprimse passenger welfare and potentially flight safety actually do something about it and send a claear message that this behaviour will not be tollerated. "I wish to register a formal complaint with respect to flight EZY426 Edinburgh to Bristol 26-05-17. A group of at least 6 male passengers and principally the occupants of seats 21 A,B,C and 22 A,B,C were clearly intoxicated and disruptive before boarding this flight in Edinburgh. They were also abusive and disruptive throughout the flight. They made fun of and humiliated the female cabin crew throughout the safety briefing and made it difficult to understand what was being said. Whilst one member of the female cabin staff asked them to moderate their behaviour she was ignored and also subject to abuse which she ignored. Despite the fact that these passengers were clearly drunk, the flight attendants continued to serve them alcohol which made their behaviour worse. The female fight attendant asked us if we wanted to move seats midway through the flight but there was little point in trying to move my 79 year old mother and 83 year old father at this stage. No further attempt was made by the cabin staff to subdue the disruptive passengers. The Cabin Manager "Charlie" was conspicuous by his absence allowing the more junior female flight attendants to try to deal with the disruptive passengers. He made no attempt to deal with their behaviour directly and was clearly intimidated by their behaviour. Towards the end of the flight the Cabin Manager alerted to my concerns, asked my mother "what the problem was?" - a clear attempt to absolve himself of any responsibility and a wholly inappropriate way to deal with the situation. We continued to suffer abuse for the remainder of the flight with the underside of my seat being kicked deliberately and the passenger in seat 21A who was clearly drunk, pushed my arm from between the seats and became extremely abusive. Upon landing I reported the drunken and abusive behaviour to PC3403 Julian Cornwell of the Bristol Airport Police Unit and requested that he formally note the complaint. He noted that the ground staff at Edinburgh Airport should have prevented the disruptive passengers from boarding and that it would have been within the gift of the flight crew to have requested that the offending passengers be detained upon arrival. He also noted that the police were impotent in dealing with this sort of behaviour and that "no EasyJet flights would leave the airport if he had to arrest all of their drunk passengers at boarding". The behaviour of the EasyJet flight attendants and the Cabin Manager in particular were clearly tolerant of and did nothing to prevent the disruptive offensive and abusive behaviour of a group of young male passengers. They were clearly intimidated by the behaviour of these individuals and continued to serve them alcohol. I will be copying this complaint to EasyJet and the Airport Police at Edinburgh Airport. This sort of behaviour has the potential to compromise flight safety and passengers should not be subject to this sort abuse. Can I be assured that the CAA will take this matter seriously and perhaps request a review of protocols which allow intoxicated and disruptive passengers to board aircraft? Further, can I be assured that ground staff and appropriate officials at Edinburgh Airport will receive formal correspondence on this matter?"”

Helpful Report

Posted 7 years ago

“Security quick and transport to and from airport fantastic”

Helpful Report

Posted 7 years ago

“Good informations.”

Helpful Report

Posted 7 years ago

“Good signage on access roads. Smaller airport easy to get around.”

Helpful Report

Posted 7 years ago

“First time come to Edinburg airport nice experience on the airport”

Helpful Report

Posted 7 years ago

“Minimal queues through security. Good variety of shops and plenty of seating.”

Helpful Report

Posted 7 years ago

“Alot of resturangs”

Helpful Report

Posted 7 years ago

“Easy to find your way round. Quick security. Not the worst place to spend your time.”

Helpful Report

Posted 7 years ago

“Polite service”

Helpful Report

Posted 7 years ago

“Good views of the run way and planes to help pass time , decent food prices and compact airport , first time I've ever used Edinburgh , however our gate was changed with Ryanair and it was opposite ends , we found it eventually and the air hostess was quite rude , I'd put my phone in another bag which was fair enough my fault , however I found them very rude saying you only have one min or the gates shutting if you can't find your phone ,and you won't be getting on , there was no last call or looking for us before this”

Helpful Report

Posted 7 years ago

“I find security check in impressive but will be more happy if security check will be automated without opening bags upside down.”

Helpful Report

Posted 7 years ago

“Streamlined security process due to multiple bin loading stations and place to take your bin to unload it after getting through. Please share this brilliant idea with airports all over the world but particularly in US and Canada!”

Helpful Report

Posted 7 years ago

“Left my phone in the car that dropped me off. Had my boarding pass on it too. Excellent folk at the currency exchange beside domestic departures very willingly assisted me allowing me to use their phone, and get my lift back to retrieve it. Most relieved and deeply indebted to the kind staff who helped. Please pass on my thanks and appreciation for their help.”