Edinburgh Airport Reviews

3.4 Rating 1,433 Reviews

58 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edinburgh Airport is A National Disgrace. Why is there something like ten times the facilities for moving passengers through security for departure than arrival? Because passengers spend loads more in shopping malls, restaurants and bars than what they do trying to get to their luggage. Arriving at Edinburgh, you can be faced with a queue for passport control of a quarter of a mile in what looks like a third world country tin shed!! And what has the SNP government done about it? As with everything else, nothing! “It’s a commercial enterprise” they would say and we have no control. You’re the Government! Do something about it!”

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Posted 4 days ago

“Edinburgh Airport is not a gateway; it's a meticulously designed money trap. From the moment you approach, the extortion begins. Drive through the drop-off zone by mistake? Charged. Enter the car park but leave immediately without parking? Charged. Simply need a luggage trolley after a long flight? Charged. There is no gesture of goodwill, only the relentless whirring of barriers and scanners extracting cash at every possible turn. The experience is compounded by a baffling lack of common sense. Barriers remain inplace, forcing you through pointless, empty zig-zag queues for no reason other than what appears to be sheer laziness. This place should be utterly ashamed. For countless visitors, this is their first impression of Scotland, and it screams one thing: we care more about your wallet than your welcome. An appallingly greedy operation that leaves a bitterly sour taste. Avoid where possible.”

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Posted 5 days ago

“The worst airport in Britain along with the worst management. It’s portrayed to passengers that there was a sudden incident that impacted the baggage handling service that had a knock on effect of a 2 hour 15 minute delay to retrieve my baggage last night on the flight from Larnaca But I had the same in July coming back from Majorca If you read the reviews going back some time it’s a repetitive subject that senior management chooses to ignore due to people at this time not voting with their feet and going elsewhere. Full of praise for the Jet 2 staff who faced and helped the public unlike the management Only industry who subject their customers to the poorest customer service without any accountability, compensation to customers or support to the baggage handlers who ,though undermanned still turn up to get put through the mill to make up for the lack of numbers. Time the government stepped in or the public vote with their feet”

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Posted 1 week ago

“Your staff at gate 1F today were clearly lying telling people the lift did not work, which it clearly did when seeing an escorted passenger using it. Very hard for a fairly agile old person with osteoarthritic knees having to go encountering the stairs descending. Why not letting your passengers use your lifts???This happens so often at your airport. Worst airport in Europe!! Shame on you!!”

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Posted 1 week ago

“Shambles. Nearly everyday something major breaks, including the vehicles with the stairs to disembark the aircrafts, the baggage carousels, literally the front doors to the airport. It takes approximately an hour to get your baggage & get through passport control. There isn’t enough space in the terminal for the volume of people, no seating, dirty & often too hot. The car park was designed by an absolute idiot, it’s also £18 to stop in short stay for around 25 mins. When the new owners (who are obviously dreadful) took over, they should have negotiated a new CEO & upper management team, this place is absolutely disgraceful & DESPERATELY needs investment. Shameful bunch of incompetent clowns”

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Posted 2 weeks ago

“Hi Edinburgh thanks for leaving our cases out in the rain, just arrived on holiday and found the clothes in both cases wet.”

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Posted 3 weeks ago

“Was made to stand for 90 minutes waiting for my luggage while 2 American airplanes were put before us. Whilst the management strutted around with the official from American Airlines. Was obvious we were there first. More disgusted with the fact that people in wheelchairs were totally disregarded in this respect. Tackled the management and the office and eventually managed to get our luggage.”

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Posted 3 weeks ago

“For a country's capital this airport is the pits. Just traveled to the airport and £6 drop off is ridiculous and even the baggage trollies have a charge for their use "go stingy Scotland". Used two of the toilets whilst waiting for my flight only to find some of the urinals and wash hand basin also out of order 🤨 Not a very good impression of Scotland”

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Posted 3 weeks ago

“Baggage handling is unbelievably slow - and absolutely no information or explanation for the reason available. No visible staff around baggage reclaim area and electronic evaluation of service out of order! Not good enough & embarrassing for visitors to Edinburgh.”

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Posted 3 weeks ago

“Parking a rip-off. £18 for 40 minutes picking up.”

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Posted 4 weeks ago

“I travelled to Edinburgh from Geneva with EasyJet 15th august. The Edinburgh Festival was on so there should be more service at this time…. What a disaster on landing stood on the road exiting the shuttle bus as there were TOO many arrival passengers entering for passport check. Unbelievable. Do the management not read these complaints. Disgraceful.”

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Posted 1 month ago

“Flew from Edinburgh Airport on the 14 th what a shambles Staff rude inadequate seating at gates no one new what they were doing, must sat Jet 2 staff brilliant under stress I see lots of negative reviews of this airport with no replies this shows me that the higher management just don’t care”

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Posted 1 month ago

“Had a 6 am flight. Queue to security took 45 mins. I was looking at some holiday photos on my phone while waiting when some 19/20 years old security guy (?) aggressively tapped me on my shoulder and said “you delete that, I saw what you did” assuming I took a photo. I said I didn’t and showed him and he vaguely apologised. Going through security was chaotic. When about to board, some young girl checked our passports and tickets not really knowing what she was doing g and scrolling through her social media (!!!). No indication on the priority boarding either so no one knew where they were meant to be. Customer service is a skill that staff in this airport obviously lack of. I’ve been travelling through this airport for 17 years but this year was the worse.”

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Posted 1 month ago

“Awful airport. Overcrowded, lack of seating in departure areas”

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Posted 1 month ago

“Again ,another Edinburgh Airport shambles , Overcrowded , not enough seating , Stairs ,stairs and more stairs , Hate the place it's getting worse every time we pass through it 😡😡😀😀”

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Posted 1 month ago

“Drop off is a complete rip off. £6 for 3 minutes today. Can't pay cash which I now see is advertised on line but didn't see any signs going in.”

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Posted 1 month ago

“Arrived today to face an hour plus wait for our bags (again) this time two of the three bags were damaged. One unusable now. Guess I will have to eat that cost. Massive staff issues in baggage handling and clearly overwhelmed can only explain damaged luggage. I don’t mind stairs but any modern airport these days has escalators and travelators to speed up passenger flow. EDI failed to get that memo. The bolted on barn look of the most recent addition to the airport to house passports and baggage collection looks temporary, ugly and just so far behind other modern airports. And I never understand why you need to get stairs off the plane to the tarmac only to walk up more stairs when there are elevated unused attachable corridors in the parking bay of the plane?! All in all it looks like massive mis investment, and bad if not horrific management. A focus on growth at the expensive of class and quality that a city like Edinburgh deserves. Tourists first impressions will be one of shock and disappointment. Several passengers I waited with today missed their subsequent transport (train/bus) and had to book hotels for the night. Looking at reviews in the press this looks like it happens daily.”

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Posted 1 month ago

“Congratulations,Edinburgh gets the 3rd World airport of the year award. Waited 25 minutes to be escorted off the plane. Enormous queue at the ladies and no toilet paper! So poorly laid out and down at heel. My advice is choose Glasgow or Inverness, both much nicer and actually cheaper”

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Posted 1 month ago

“Terrible passport control for international flights, waiting for 45 minutes. Taxi fares also very expensive”

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Posted 1 month ago

“After buggage check-in at the staffed check-in counter we had to carry them to a conveyer band 2-3 meters behind the check-in counter. Fast track security check was not fast. To enter Aspire Lounge, we had to sign up for a queue although we already had lounge tickets. We could see empty chairs and tables, but we had to stand in a queue. We left the queue after 15 minutes waiting. The Aspire staff claimed that all lounges at all airports have a queue the guests need to sign up for…”

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Posted 2 months ago

Edinburgh Airport is rated 3.4 based on 1,433 reviews