Edinburgh Airport Reviews

3.5 Rating 1,395 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again we have to walk off the plane down stairs onto the tarmac, underneath the unused airbridge. Incompetent leadership and operational couldn't care less management.”

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Posted 2 days ago

“Travelling from Edinburgh to Amsterdam was a treat with having the helping hand of the wonderful man Gordon Stubbs who was so helpful and kind to guide us through the way to our departure, thank you Gordon you're STAR!!”

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Posted 5 days ago

“Returned from Tenereife last night waited one hour and fifteen minutes for suitcases. The next flight came in from Turkey and there cases were coming of at the same stand. So you can imagine the amount of people standing waiting it was a total shambles. No health and safety considered. Jet 2 staff standing about doing nothing why not tell people to stand back until first flight that came in get there cases of. Never flying Edinburgh Airport again it is always the same on the way back. If you have children definitely wouldn’t be doing these flights far too long to wait for cases. The amount of people that were reporting there cases broke was out of order. Get you act together jet 2 absolute disgrace.”

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Posted 1 week ago

“Most airports have smoking areas. Why doesn't Edinburgh Airport have one? There are a lot of smokers and they are much more stressed if they can't smoke.”

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Posted 3 weeks ago

“After disembarking on a wet afternoon all passengers had to walk to passport control through puddles inside the terminal and pretty much guess which way to go. When in passport control no queue system or guidance until you hit the control zone but to do this you all have to merge with all other passengers coming from different entrances. Waited for over an hour to get through passport control which is a total joke. I have seen cattle being herded with more control and care. The staff are incompetent and lack any sign of customer service. For a so called international airport it’s embarrassing.”

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Posted 1 month ago

“This airport is a public disgrace. It’s an embarrassment to be the airport for the capital city. Somebody needs to take back this airport from current owners and force investment in it”

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Posted 1 month ago

“Once again in Edinburgh Airport. Waited 1 hour after the plane landed for our luggage. Missed our bus home. Abysmal service”

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Posted 2 months ago

“Very rude staff and filthy toilets. I was subjected to a manual search whilst going through security. I travel a lot and have been searched before but never like this. The woman actually put her hands down my trousers. When I protested and said that was way too invasive, she asked, in a threatening voice, if I was objecting to the search. I felt if I objected that something worse would happen. I felt sick after it and went into the bathroom only to be confronted by overflowing sanitary bins and blocked toilets. I will never travel through this airport again.”

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Posted 2 months ago

“Dreadful - third world is nothing against this airport.”

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Posted 2 months ago

“This airport is a joke. Its bad enough being kept waiting abroad after the europeans sticking the boot in post brexit but to arrive into arrivals number one with 4 out of only 5 passport readers working while two border force staff sit doing nothing, its a joke. Doesn't finish there, they charge for a luggage trolly.”

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Posted 3 months ago

“Just arrived waited over a hour for bags. Service is pathetic. When is someone going to do something about it”

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Posted 3 months ago

“Pathetic, sitting on an aircraft for longer than we were in the air!!! Waiting on ground crew, not as if they didn’t know the aircraft wasn’t coming. Not enough staff PATHETIC”

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Posted 4 months ago

“I am in Arrivals and have been wIting for baggage for over an hour. No explanation given. Terrible service and istly”

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Posted 4 months ago

“Delay of over an hour, the worst experience for security hall in UK - no idea what the problem was, no explanations, maybe poor staffing or perhaps this is normal customer experience for Edinburgh --- ill be avoiding this airport in the future. Good luck if you have to use this "airport"...”

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Posted 4 months ago

“Absolute joke. Ridiculous queues, rude staff. My son missed his flight yesterday having queued for over 3 hours .... he didn't get as far as security. Its like busy periods come as a shock.... they know exactly how many flights and passengers they have every day. Totally unprofessional, unprepared, rude and a national embarrassment. I travel throughout Europe regularly.... worst airport I have used. Just as well there are no negative scores as one is a massive over assessment”

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Posted 4 months ago

“Even though I live in the Scottish Borders, I no longer use Edinburgh airport. Either Newcastle or sometimes Manchester. The reason? Primarily the brutal rudeness of the airport staff and the appearance that stupidity is viewed as a virtue amongst the staff. Otherwise, read the other reviews and decide for yourself.”

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Posted 5 months ago

“The worst airport in the UK. Airport is miss managed and a national disgrace to Scotland. They appear to be more focused on creating retail space for revenue than providing customer service areas. The Checkin hall is far too small and desperately needs expanding. Security was a joke and staff are rude. They treat customers like cattle. I noticed that the touch pads have been removed from the customer satisfaction stations at departures. The Board and Chairperson need to go.”

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Posted 5 months ago

“I'm shocked and embarrassed by what I encountered at the airport in Edinburgh. I’ve just returned from a holiday with my family of four, including a 4-month-old daughter and a 6-year-old, five suitcases, three backpacks, and a car seat. I’ve never come across paid luggage trolleys at an airport before. Well done, Scotland, well done, Edinburgh. What they say about you being stingy is true, but I didn’t know you were this stingy. Shameful.”

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Posted 6 months ago

“Welcome to the third world. Scotland is a disgrace, and its capital's airport typifies its decline and decay. The journey from plane toborder is ugly, dirty, smells of mould, and has many stairs. Baggage delivery is pitifully slow.”

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Posted 7 months ago

“Edinburgh Airport is an absolute disgrace. I actually could not believe what I was seeing yesterday. I flew in from Dubai via Amsterdam into Scotlands capital city Edinburgh airport and felt an instant sense of disbelief, shame and embarrassment. Ceiling tiles, missing from ceiling were lying on walkway of passengers entrance to passport control, a cardboard box holding a door open and very dirty walls. First impressions !!! On entering passport control area the floor was disgustingly dirty with black blobs of stuff, no idea what it was and just so dirty. So onto winding your way to get to a passport office Took ages so plenty of time to view this disgusting area. Five passport control officers sitting at desks but we were all ushered to self scan area. Is there a point to their presence?? However our bags were on the carousel by the time we entered luggage reclaim area so one star given for that. Edinburgh Airport is an absolute disgrace to Scotland and as proud Scott I’d like to say the management of this airport is not good enough.”

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Posted 7 months ago

Edinburgh Airport is rated 3.5 based on 1,395 reviews