Edinburgh Airport Reviews

3.6 Rating 1,326 Reviews

62 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to show my mobile boarding pass but the internet link did not open. The clerks urged me to go back downstairs to get a paper one. Instead they could have helped me to find the two hour free-of-charge Edinburgh internet connection.”

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Posted 6 years ago

“Every time I travel through Edinburgh airport I dislike it more. Ripping us off to drop off passengers, ripping us off to park in the multi-story, then forcing us to walk though a labyrinth of shops before getting to the departure lounge. The contempt this airport has for passengers and the experience they have there seems to have no bounds.”

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Posted 6 years ago

“Security was a complete shambles. There was such a backup that staff had to stop people using the boarding pass scanners because there was no room for them in the area beyond it. People were literally jammed into each other. A staff member said you were trying to get another post opened. The point is that it should have been opened already to avoid chaos before it starts. Perhaps staff were under pressure but that was no excuse for their unfriendly, unpleasant manner, barking orders at travellers. I dread to think about the impression on foreign visitors if this was their first taste of Scotland's capital. I will avoid using Edinburgh Airport again if at all possible.”

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Posted 6 years ago

“We had to wait more than 50 minutes for our cases and it was nobody around to ask”

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Posted 6 years ago

“Fly delayed to Frankfurt I was to loosing the connected fly to Venice”

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Posted 6 years ago

“It was not a bad experience, I feel when you arrive and enter the airport, it is cluttered and confusing. Although it Is clean and the staff are helpful. There is too much in too little a space.”

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Posted 6 years ago

“I've been using this airport for the past 10 years. In all that time there has been a sign in the ladies toilets saying that the water to the hand basins is very hot. And it is. Very hot. Too hot to actually be useful for washing hands because it burns the skin. It is totally unhygienic. What is the excuse? You know there is a problem. You know the water is very hot. FIX IT.”

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Posted 6 years ago

“Queued at passport control for over an hour on arrival. Only 3 people on duty to deal with multiple arrivals from different flights.”

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Posted 6 years ago

“We found the security arrangements and general arrangement of customer processing to be very stress inducing and unergonomic. Passengers are treated like livestock by impersonal and slightly aloof staff. The design of the spaces exacerbates this experience. Try learning from some of the excellent European airports - e.g. Copenhagen, Frankfurt, Schipol, Hamburg, München etc. etc..”

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Posted 6 years ago

“The airport itself was fine. Our flight was delayed which wasn't great. Also, to use the free wifi you HAVE to click the marketing boxes. Something which I'm pretty sure isn't allowed.”

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Posted 6 years ago

“Security was a mess. There seemed to be little organisation as everyone was queuing from the security entrance. Getting to the front of the security line it appeared it was understaffed as there was no organisation directing people. In whole it seemed there was too little staff and too many people.”

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Posted 6 years ago

“Why bother having numerous checking stations if you don't bother to staff them. 2 hours waiting to go through customs is the longest I've ever had to endure.”

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Posted 6 years ago

“We had a pre paid transport to take us to our accommodation, but they left as it took over hour to get through the security check and could not return to pick us up. So we loss our money and had to make other arrangement wish started our holiday off not great start.”

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Posted 6 years ago

“I have never used another airport that had absolutely no waiting area or seating at the departure gates. I have also never seen a major airport anywhere north of the tropics that did not have jetways. Communication with departing passengers was very poor. The whole place just seems to be poorly planned.”

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Posted 6 years ago

“It felt very uncomfortable that I needed to let go of my handluggage for a long time as there were very long queues for the machines and a not working X-ray machine.”

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Posted 6 years ago

“I arrived late as I could not find my airport parking (zero signs). The departure security area was exceptionally busy and totally chaotic. It was like directing people down a huge funnel to scan their barcodes which meant people joined "the queue" from all directions. Very frustrating. The queue I was in also filtered the separate "family queue" further prolonging the agony as effectively, two queues joined one security check. I ended up missing my flight (I was late as it was) and had to return down to the ground floor, pay to transfer and return to the funnel. In all fairness the second time around it was not busy and I walked through without much delay.”

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Posted 6 years ago

“Gate changes, every week its the same on a Friday, I had two gate changes this week, both very last minute and its completely unacceptable.”

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Posted 6 years ago

“Too many retail units intruding into passenger space, crush zones around gate 12. Poor passenger flow modelling around notice board at entrance.”

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Posted 6 years ago

“We passed through on a very busy day. There was not nearly enough seating for those of us who had hours between flights. Your failure to separate arriving and departing passengers made moving around almost impossible at times. Signage was inadequate. Before departure not only was our plane delayed by painfully slow baggage loading but also my suitcase was dropped to the ground from a height and split.”

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Posted 6 years ago

“Terrible signposting at the entrance left me funnelled into the drop off zone with no way out, paying £1 for the privilege of getting lost. Once inside, I had an unacceptably long delay along with the vast majority of other passengers in security, as 90% of carry-on bags were diverted for inspection after x-ray. No one should complain about heightened security at a time of terrorist threat, but you must provide sufficient resources to manage this; you knew there would be an increased workload for your poor staff. One fellow passenger said he had been waiting an hour. Airside is clean and tidy but by 19:30 most of the food outlets had closed their fridges; I had the choice of waiting for hot food (now not an option because of the security delays) or two types of panini at one outlet by Wetherspoons. Luckily I found it in time. The bar man that served me was efficient and sympathetic but really, this experience is not acceptable. I know you can do better than this from previous visits, hence two stars rather than a grudging one.”

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Posted 6 years ago

Edinburgh Airport is rated 3.6 based on 1,326 reviews