“Simply the most dreadful airport in the UK and I travel every week. Staff so not engaged and zero management. Making women with babies and disabled people walk through long snake lines to security even though nobody is waiting. Chatting, giggling and thinking they have power. So sad for an airport with potential. Please sort this airport out as civil servants having an easy time.”
Good Morning,
Thank you for taking the time to leave a review.
I can confirm that Women with children and disabled passengers do have the option to use the family lane.
I will pass your feedback over to our security team.
Kind regards,
Customer Support Team
“The staff at the security area are absolutely appalling. Very child unfriendly and extremely rude. One member of staff even hit the head of my child with a tray and didn't apologise even though the child was visibly upset. Totally unnecessary as this is a customer service job and manners cost nothing. So disappointed as staff at edinburgh airport usually are very supportive for family travel. Please tell the staff the customer is king!”
“It is a very handy airport for people living in the capital. An increasing number of airlines use it. Of course, this means it struggles at peak times and even the road system appears to be inadequate for the sheer number of vehicles nowadays”
“Very easy and quick through security despite it being very busy.
Only problem is getting in to the airport. The one small access road is insufficient to service a busy airport”
