Edinburgh Airport Reviews

3.4 Rating 1,440 Reviews

58 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived back from holiday during heavy rain showers. The airport was only able to provide steps for the rear of the aircraft. Service staff sheltered under the wing of the plane as passengers alighted on to waiting buses. Although the bus was parked close to the wing our route was hindered by the positioning of the staff forcing us to walk under the wing close to the engine. When on bus we waited for a passenger who required assistance unfortunately for that passenger, who had clear mobility issues, they had to assist themselves down the wet aircraft steps whilst the person deployed to assist them watched their descent from the tarmac. As we waited for the bus doors to close the driver had to to personally hammer the a panel by the rear door with his bare fists before it would close. As the bus moved towards the terminal building it was noted that the aircraft was chocked at the front of the wheels but not at the rear. Once inside the baggage hall we all waited patiently for luggage to arrive. We couldn't help but notice that the person providing assistance totally ignored the passenger he was supposed to be assisting opting to stand beside them In silence. We were pleased to see our cases arrive. Unfortunately one was damaged. When we tried to report the damage to the person standing by baggage enquiries they directed us to Swissport service desk outside the baggage hall. While trying to find the Swissport desk we decided to ask an airport employee. They were unable to help as they had only worked at the airport for two months and they were "only a worker". We then noticed the service desk a few yards away tucked in a corner. Despite three staff being on duty only one was dealing with the queue to report damaged luggage from the same flight.The Swissport agent took the details of the damage after initially getting upset when we insisted on taking a photograph of the damage. He provided a reference number advising that we would have to claim for the damage from our travel operator as Swissport were only the handling agents and not responsible for any damage caused when they off loaded the case. I could go on but in short this was the first and last time we will use Edinburgh "International Airport" based upon their attitudes towards airfield security, health and safety and dismal customer service skills.”

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Posted 8 years ago

“horrendously delayed”

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Posted 8 years ago

“The Securitas check was caotic. Close to the standard on à greek AirPort.”

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Posted 8 years ago

“Coach from stand was badly driven and people falling over. Went round in big circle - quicker to walk. Then had to walk "miles" to arrivals. Mid term car parking was extortionate at £38 per day. Weeds everywhere. Litter. Staff parking on double yellow lines and red just at entrance to security ring. At least secuirty was slick and polite unlike most American airports.”

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Posted 8 years ago

“Free shop trop chers”

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Posted 8 years ago

“I hate the guys from security. They are unfriendly !”

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Posted 8 years ago

“I am a frequent flyer with my job taking me all over Europe, Middle East and Africa. Edinburgh Airport is too small and has inadequate facilities for the number of flights. Walking outside in our climate and continually parking "in the field" to then go by bus is right out of the 1980's. Having no segregation between domestic and international arrivals means less than optimal movement of passengers by shared corridors or again by bus. Easily the worst airport I travel through.”

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Posted 8 years ago

“Poor Internet connection unable to download boarding passes Ryanair staff extremely unhelpful. frustrating experience other people having the same problem with the Internet connection at Edinburgh airport. Suggest better internet service and more staff.. One young man on customer service helped eventually.”

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Posted 8 years ago

“Do not wish to enter through duty free area. Security still unpleasant, albeit better than it was. My wife was x rayed and physically frisked as well. Why? Soulless. By”

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Posted 8 years ago

“Your policy and instructions regarding liquids going through security is very problematic! I have several cream prescribed medications (clearly labeled)and daily wear disposable contact lenses that I need to travel with. While each container was less than 3ml., they would not fit in the plastic bag you require for carry on. It seems some allowance could be made for medications to be carried on. In addition, while the woman gaining through my luggage was attempting to be helpful, it took her too long to inform me that the only option was to go back and check in the bag. This led to a mad rush to go back to the terminal and check in the luggage, thus barely making the flight. If you can not make exceptions for medications, please have better and very clear instructions about this at the entrance to security. I had already traveled through 4 other airports with no problems at security with any liquids!”

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Posted 8 years ago

“Waiting for United plane to New York was like cattle in a paddock , all hearded in to a small confined space , the tannoy was not clear , we heard nothing and people just pushed to go forawrd sorry but will go via glasgow in future whilst Easy Jet passengers pushed into the same space making it dangerous and totally unpleasant”

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Posted 8 years ago

“Sorry it is not just one bad experience it is every time, the new security measure's are hard to adapt to I can understand but the process and everyone filing through 1 or 2 scanners is plainly a joke, as is your method of getting through security line up behind persons 1-8, if the person in front of you has problems with liquids or any issues zyou can be stuck forever, very poorly thought out and very poorly implemented”

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Posted 8 years ago

“Three separate domestic flights in one week and on each occasion the ground staff could not get steps to plane for 20-40minutes!”

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Posted 8 years ago

“At arrival 01JUN by Norwegian D8 3502 it took 45 minutes to arrange the bus connection from plane to terminal. Afterwards it took 10 minutes to come from the bagage claim to the exit because of a very narrow passage. As a frequent traveller I have never experienced conditions like that before. Regards, Carl-Erik Andersen”

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Posted 8 years ago

“Firstly our gate changed 5 times And each time it changed as soon as I arrived at the gate announced. I had to run to the other side of the airport several times. There was no air con at all through out your airport and many of us where over heating because of this and the gate changes! I felt like I was messed about numerous times. Flight was delayed by 1 hour and a half which wasn't your fault.”

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Posted 8 years ago

“The security staff in the scanning area were very rude, complaining that people didn't understand the rules and dismissive of passengers' questions. One staff member trapped my finger between two boxes as he obviously thought my young kids should be loading things faster. I understand the need for security, but Stockholm airport we're just as vigilant in a pleasant and helpful manner.”

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Posted 8 years ago

“More then one hour of queuing at immigration! Misorganisation!!!”

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Posted 8 years ago

“Entering Scotland, it took us more than one hour to get through immigration!”

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Posted 8 years ago

“People were not helpful at all, VAT is just a mailbox with no information.”

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Posted 8 years ago

“Extremely rude and sarcastic security staff.”

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Posted 8 years ago

Edinburgh Airport is rated 3.4 based on 1,440 reviews