Edinburgh Airport Reviews

3.5 Rating 1,399 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad Sperling conditions after massive delay and WiFi costs £9 per das after 2 hours. Restaurants do not offer their own WiFi. Beste alternative is scotrail, Just 50yrds away and for free..”

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Posted 7 years ago

“The scans are set way too high I ve flown around the world and have never been more fondeled and prodded. Maybe you should give out thank you notes with a free dinner and drink at the end of the search.”

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Posted 7 years ago

“Regardless of the upgrade to shops and eating places, if planes are continually late or cancelled, the experience will always be dreadful.”

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Posted 7 years ago

“Chaotic and unorganized. To start,the traffic and congestion of people was much too large for the size of this airport. Directional signage was unclear or simply wrong and many check-in machines and baggage belts were not working. Secondly, our boarding passes were not scanning at the check-in machines. We asked for assistance and we're told to check via e-mail and the airport attendant simply walked away (As international travellers we do not have our phones on us constantly nor are signed in to Wi-Fi). We asked a second attendant for assistance and were told to step out of the line while we were trying to access our boarding passes online (this line was approx 80-100 people long). We asked for assistance from a 3rd attendant and we were finally directed to a help desk and had to then wait in another line of approx 50 people. My wife was also 6.5 months pregnant at the time, making this process exceptionally difficult and never once were we offered assistance.”

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Posted 7 years ago

“It was very crowded and there was no signage to help us determine where we checked in to our Air France flight to Paris, having booked our flights throughout their partner, Delta. Finally a luggage gentleman at Air France figured it all out. I will never book a flight again through Edinburgh airport”

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Posted 7 years ago

“une heure de retard pas d excuses, aucune info en francais”

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Posted 7 years ago

“After returning from New York on Thursday 08th June (American Airlines flight from JFK). Our plane landed at approx 0655hrs. American Airlines (AA) no doubt refused to pay Edinburgh's extortionate rates to transfer passengers via the Passenger Boarding Bridge so the cheaper alternative was to use ONE set of stairs. These stairs were NOT suited due to a malfunction. After being informed by the AA flight captain that these were not suitable, she then told us that another set of steps would be required. 15 minutes later another set of steps were driven upto the plane. When disembarking the aircraft, we were told to 'be careful' as the stairs were 'wobbly'. These stairs were a disgrace to passenger comfort and, in my opinion, they did not feel safe. We were then put onto buses to transfer us to the other side of the airport where Passport Control is situated. Whilst we were waiting on the last passengers to disembark the aeroplane, everyone's attention was drawn to the TWO elderly Japanese couple who clearly had difficulty walking, never mind dealing with the 'wobbly' stairs.They were assisted by a younger Japanese couple, but they, also looked uncomfortable coming down the stairs. As the couple struggled to come down the stairs i noticed that the 8 (EIGHT) Swissport/Menzies ground staff members, this did not include the baggage handlers who were doing their job of unloading the baggage, stood there looking at these unfortunate people. When an American sounding individual said to one of the ground staff that this incident was absurd. She replied 'Excuse me, its not my fault!' Fortunately, our aeroplane was the only one that landed and Passport Control was empty. (I have previously been queued onto the apron, in the rain, before at Edinburgh International Airport. We then waited 20 minutes on our bags coming onto the carousel. So from the flight parking at the ramp to getting our bags it took approximately 1 hour and 20 minutes. An apology from the Captain of our flight for the time it was taking to get the stairs sorted,a disgrace of equipment used in getting approximately 180 people of an aeroplane and an embarrassment of no help whatsoever from the ground crew. My partner and i live and work in Edinburgh and use the airport roughly 10 times per year. It is so sad that tourists, business people, friends and family come to see our beautiful city and have to witness this total lack of care and attention. Edinburgh Airport Limited's FIRST Passenger Commitment is: We will welcome you with a smile and excellent service. On this occasion and no doubt many others their FIRST commitment is FAILING. I sincerely hope that this honest review is received by Edinburgh Airport Limited and these types of incidents are rectified.”

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Posted 7 years ago

“The luggage belt wasn't working on Saturday June 10th in the morning at Edinburgh airport. This caused huge lines check in desks. I was flying with Easy Jet and payed extra to be able to have a speedy check in... Not happy at all. Should get a refund!”

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Posted 7 years ago

“Arrived back from holiday during heavy rain showers. The airport was only able to provide steps for the rear of the aircraft. Service staff sheltered under the wing of the plane as passengers alighted on to waiting buses. Although the bus was parked close to the wing our route was hindered by the positioning of the staff forcing us to walk under the wing close to the engine. When on bus we waited for a passenger who required assistance unfortunately for that passenger, who had clear mobility issues, they had to assist themselves down the wet aircraft steps whilst the person deployed to assist them watched their descent from the tarmac. As we waited for the bus doors to close the driver had to to personally hammer the a panel by the rear door with his bare fists before it would close. As the bus moved towards the terminal building it was noted that the aircraft was chocked at the front of the wheels but not at the rear. Once inside the baggage hall we all waited patiently for luggage to arrive. We couldn't help but notice that the person providing assistance totally ignored the passenger he was supposed to be assisting opting to stand beside them In silence. We were pleased to see our cases arrive. Unfortunately one was damaged. When we tried to report the damage to the person standing by baggage enquiries they directed us to Swissport service desk outside the baggage hall. While trying to find the Swissport desk we decided to ask an airport employee. They were unable to help as they had only worked at the airport for two months and they were "only a worker". We then noticed the service desk a few yards away tucked in a corner. Despite three staff being on duty only one was dealing with the queue to report damaged luggage from the same flight.The Swissport agent took the details of the damage after initially getting upset when we insisted on taking a photograph of the damage. He provided a reference number advising that we would have to claim for the damage from our travel operator as Swissport were only the handling agents and not responsible for any damage caused when they off loaded the case. I could go on but in short this was the first and last time we will use Edinburgh "International Airport" based upon their attitudes towards airfield security, health and safety and dismal customer service skills.”

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Posted 7 years ago

“horrendously delayed”

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Posted 7 years ago

“The Securitas check was caotic. Close to the standard on à greek AirPort.”

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Posted 7 years ago

“Coach from stand was badly driven and people falling over. Went round in big circle - quicker to walk. Then had to walk "miles" to arrivals. Mid term car parking was extortionate at £38 per day. Weeds everywhere. Litter. Staff parking on double yellow lines and red just at entrance to security ring. At least secuirty was slick and polite unlike most American airports.”

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Posted 7 years ago

“Free shop trop chers”

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Posted 7 years ago

“I hate the guys from security. They are unfriendly !”

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Posted 7 years ago

“I am a frequent flyer with my job taking me all over Europe, Middle East and Africa. Edinburgh Airport is too small and has inadequate facilities for the number of flights. Walking outside in our climate and continually parking "in the field" to then go by bus is right out of the 1980's. Having no segregation between domestic and international arrivals means less than optimal movement of passengers by shared corridors or again by bus. Easily the worst airport I travel through.”

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Posted 7 years ago

“Poor Internet connection unable to download boarding passes Ryanair staff extremely unhelpful. frustrating experience other people having the same problem with the Internet connection at Edinburgh airport. Suggest better internet service and more staff.. One young man on customer service helped eventually.”

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Posted 7 years ago

“Do not wish to enter through duty free area. Security still unpleasant, albeit better than it was. My wife was x rayed and physically frisked as well. Why? Soulless. By”

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Posted 7 years ago

“Your policy and instructions regarding liquids going through security is very problematic! I have several cream prescribed medications (clearly labeled)and daily wear disposable contact lenses that I need to travel with. While each container was less than 3ml., they would not fit in the plastic bag you require for carry on. It seems some allowance could be made for medications to be carried on. In addition, while the woman gaining through my luggage was attempting to be helpful, it took her too long to inform me that the only option was to go back and check in the bag. This led to a mad rush to go back to the terminal and check in the luggage, thus barely making the flight. If you can not make exceptions for medications, please have better and very clear instructions about this at the entrance to security. I had already traveled through 4 other airports with no problems at security with any liquids!”

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Posted 7 years ago

“Waiting for United plane to New York was like cattle in a paddock , all hearded in to a small confined space , the tannoy was not clear , we heard nothing and people just pushed to go forawrd sorry but will go via glasgow in future whilst Easy Jet passengers pushed into the same space making it dangerous and totally unpleasant”

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Posted 7 years ago

“Sorry it is not just one bad experience it is every time, the new security measure's are hard to adapt to I can understand but the process and everyone filing through 1 or 2 scanners is plainly a joke, as is your method of getting through security line up behind persons 1-8, if the person in front of you has problems with liquids or any issues zyou can be stuck forever, very poorly thought out and very poorly implemented”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,399 reviews