Edinburgh Airport Reviews

3.5 Rating 1,399 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We arrived in plenty of time for our flight to LGW but the appalling and quite frankly dangerous security check caused many passengers to rush for their flights. There was no queuing system, it was a free for all and then as we finally got to scan our boarding pass we could only just get past the scanning gates before it was gridlocked with people, again. Worst of all, a security man kept shouting “move away from the gates” when there was no where to go, it was actually quite frightening with so many peoples crushed together. I have never experienced security like this dreadful shambles. It left a bitter taste after a wonderful trip.”

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Posted 3 years ago

Hi there, Thank you for your review. I'm sorry to hear of your recent experience. If you haven't already, please feel free to reach out to us directly and we will look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Thanks, Customer Support Team

Posted 3 years ago

“It took over an hour to get through passport control and pick up bag. Missed our bus, took a long time to walk to bus stop and only hourly service to Glasgow.”

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Posted 3 years ago

Hi there, Thank you for the review. I'm sorry to hear of your recent poor experience. Both of our arrival halls are managed by and are the responsibility of the UKBF. You are also welcome to fill in the UKBF online complaints webform: https://www.gov.uk/government/organisations/border-force/about/complaints-procedure We strive to deliver a seamless journey to all of our passengers and I appreciate how frustrating the lengthy wait for your luggage must have been. The baggage delivery process is the responsibility of your airline and their contracted handling agent. I would encourage you to contact your airline as they will be able to investigate the matter with their handling agent and provide you with a full response. The bus services have been temporarily relocated due to essential works being carried out at the terminal forecourt. The works have been communicated across our social media, our website and we have temporary wayfinding located across the terminal. I hope future travel is on a more positive note. Kind Regards, Customer Support Team

Posted 3 years ago

“My name is John Cree. I posted about my experience last night, 12/2/2022, on return from Innsbruck last night. To compound matters, when we tried to leave the multi storey car park there was a queue at the gates as the automatic number plate system wasn't working and nobody was answering the phone. Edinburgh airport you truly are a disgrace and the worst airport in Scotland.”

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Posted 3 years ago

“Arrived from Innsbruck on Jet2 at 2051. Still waiting on luggage to make an appearance at 2148. This airport is a disgrace. Usual excuse of “operational reasons”. Only person helping is Jet2 supervisor, Ashleigh. No sign of any airport or Swissport staff. You are a joke!!”

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Posted 3 years ago

“It’s not clear what to do and how to drop off bags . Notice said Zone 2 so queued in Zone 2 only to find BA drop off is in a totally different place. There should be assistants mingling around to provide advise . Not impressed sorry - one poor lady missed her flight as a result”

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Posted 3 years ago

“Disgraceful disregard for covid measures, arrived on 1925 Jet 2 flight from Antalya, loads of empty slots at terminal yet the whole place was put on two buses crammed cheek by jowl. JET 2 said request for third bus was ignored”

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Posted 3 years ago

“Every time I travel through this airport I got selected for the "random frisk search", x-rayed, my shoes are scanned, and my information are "double-checked" by Immigration Dept; most probably because of my skin colour or "Middetranian/Arab appearance". Even worse, I got frisked without getting any information/explanation nor providing consent to having it, which really affects me for a very long time!”

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Posted 3 years ago

“Wetherspoons bar closed, presumably on Scottish Government guidelines, while milling around ground side after Easyjet failed to inform us that our flight's time had been changed by 4 and a half hours. Generally surly staff, gate directions hidden, overpriced bar (£6.45 for a pint - call that 500 ml!) where the staff expect a tip. A very poor experience all round.”

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Posted 3 years ago

“TERRIBLE ASSISTANTS, VERY ARROGANT SERVIVE AT BAG DROPS”

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Posted 3 years ago

“Up to 30 minutes waiting on ground crew to arrive to allow us off the plane. Not good. Last month I waited 55 minutes on luggage. I only ever experience this at Edinburgh no where else.”

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Posted 6 years ago

“Returning to Edinburgh Airport from Malta plane sat on runway for 18 minutes before being allow into the gate. Luggage took 35 minutes to arrive on luggage belt and had been left out in the rain baggage was all wet.”

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Posted 6 years ago

“My son came to pick us up and had to pay £14 to park his car for less than 10 minutes.”

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Posted 7 years ago

“I checked my luggage in on 13th June before departing for two weeks in Rome, Italy and my bag went missing. I have tried to get this resolved and not one company, the airline, the airport or Menzies Group have responded to my requests for information and more importantly the return of my baggage.”

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Posted 7 years ago

“I am a frequent traveller and feel that Edinburgh is one of the poorest looking airports that I have been in. It has not kept up with the times. The staff are friendly and helpful but the airport requires investment-big time. My husband and I arrived back from New York yesterday (an all night flight) and our whole planeload of people were held in a corridor until another load of people got on to their flight . It was bizarre. People were tired and sleepy and could not believe that they were being held up because the airport had not the basic facilities. The staff were great, apologised and did their best but this is not a good look for a capital city airport..”

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Posted 7 years ago

“Check in was easy with easyJet. Quick and efficient, staff helpful. Loathe having to walk through the duty full shops once through security. Loathe the irrelevant retail outlets that make one feel that airctravel is only suppised to be for the wealthy. Had a food experience in the Gathering restaurant. Friendly and efficient staff. Invited to put our cabin bag in hold free of charge, yet another passenger was later told his bag would cost him £45 by an over officious blonde female at the gate. All in all I just get the impression the airport is so far up itself it no longer really caters for real people. The drive up market is ludicrous when the business expansion is coming from low fare air carriers.”

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Posted 7 years ago

“The men's toilets in the international arrivals were embarrassing to say the least. They looked as if they have been built in some kind of temporary hut? Freezing cold and stinking of urine. Are they actually regularly cleaned? If so, then someone needs to take a serious look at the Cleaning staff performance or the plumbing, as something is definitely not working properly. The car parking facilities are inadequate. Surely another multi storey car park is required. The cost for parking for 1-2 hours is an absolute rip off. The layout of the international check in area is a joke. Hardly any space for queuing and people trying to proceed with their luggage and trolleys to different parts of the airport. The immigration part of the international departures was the worst I've ever seen at any international airport I've been to. Very cramped with the staff shouting at the top of their voices telling customers what to do. One of your staff should try queuing and passing through this area as a customer, as I think u would be quite surprised with the operation. My wife accidentally forgot to lift her tray off the conveyor belt after her hand luggage had been scanned, and was told very aggressively by a male member of staff to get her tray off the conveyor belt. I approached the gentleman and told him to calm down. His aggressive response was "what did you say to me, do you have a problem"? I just walked away and wouldn't rise to his confrontational attitude. Overall a very disappointing experience. The next time I visit Edinburgh, I will fly with Emirates and will arrive at Glasgow airport.”

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Posted 7 years ago

“We arrived on time at 11.45pm after an uneventful flight from Athens having made up time en route. On arrival the plane taxied to the furthest possible point by the perimeter fence, the captain apologised profusely but his frustration was clear. We were herded onto two buses, the last people, an elderly couple having to be literally squeezed in by the official. We then drove for over 7 minutes and queued behind 4 other buses by empty plane parking with air bridges to enter a packed passport control where officials struggled with the numbers and the passport scanners kept failing. There was a 25 minute wait at the taxi rank, where at least a lady from City cabs was explaining and asking people to share taxis if they could (25 min wait also for Airbus). I have been in many third world countries that put this shambolic airport to shame. I doubt this will make any difference as passenger care is clearly not a priority to the airport authority as I had a remarkably similar experience on a late flight from Munich 3 weeks ago. Nobody is in charge, nobody is accountable, there didn't appear to be a duty manager or anyone else to explain ther chaos, it really should be the subject of an investigative press report. Sarah Munro”

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Posted 7 years ago

“6 hour delay and poor communication about what was happening.”

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Posted 7 years ago

“Ridiculous length of queue and time it took to check baggae in for Eurowings flight having arrived at airport in good time. Security and boarding were however better, or the flight would have had no chance of being any where near to take off time. YOUR WEB PAGE IS ALSO VERY USER UNFRIENDLY TO TYPE”

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Posted 7 years ago

“Hi I am from India and was travelling from Edinburgh to Stanstead, London and from London to New Delhi on June 13th. My flight was at 10:30 hrs by Ryan Air. During the security check it was informed that we cant carry any liquids (perfumes, enamel cleaner, water above 100 ml) I was carrying two bottles of water which was approx 450 ml which was asked to be thrown by the security authorities. Please note Access to water is a basic human right and not allowing the same lead me to a dehydration due to the hot climate . The airport had no water coolers, one could have an access only at the convenience stores where one would need to pay GBP -2.20 approx. Before boarding and post boarding the flight (RYAN AIR) there was no water which one could assess. The air hostess also confirmed that there was no water to be served. I also had to throw my used Deodorants as they were above 100 ml. I also had bought small gift items i.e perfmes which were thrown by the Security and Ryan Air personnel. I lost about GBP 50 POUNDS worth items due to this sad affair In case there are security issues, pasengers should be allowed free cabi check in baggage. It s a sad affair to express a country which has been claiming about rich heritage, tourism and a one of top places to visit on variou tourist site doesnt have basic human right to offer to its tourist i.e water. A very sad affair to express that it has been more tahn 48 hours I have returned but the bitter feelings still lies within that the airport had a ruthless way to behave to its customers. Thank You Hope this feedback will be taken on a serious note. Best regards Priyanki Dash EMAIL -priyanki.dash@gmail.com”

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Posted 7 years ago

Edinburgh Airport is rated 3.5 based on 1,399 reviews