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Edinburgh Airport Reviews

3.6 Rating 1,329 Reviews

62 %

of reviewers recommend Edinburgh Airport

Company Reviews

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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Phone:

0131 357 6337

Location:

Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Edinburgh Airport 5 star review on 16th June 2017

Edinburgh Airport 1 star review on 16th June 2017

Edinburgh Airport 5 star review on 15th June 2017

Edinburgh Airport 5 star review on 13th June 2017

Edinburgh Airport 2 star review on 12th June 2017

Edinburgh Airport 2 star review on 12th June 2017

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In my last 2 visits (11th March return from Insbruck skiing and 29th May return from Tenerife), the ground support for incoming flights was frankly awful. In March, we waited 50 mins for luggage to hit the carousel (and the private co. in charge of luggage were non-existent (at 10am) and in May, at the end of a 4hrs 35mins flight, we were held for 25 mins on a bus at midnight with no explanation (flight arrived 20 mins late). This customer experience is beyond bad. Thoroughly unpleasant experience”

Posted 6 years ago

“Most disorganised security, unhelpful staff and generally rude manager”

Posted 6 years ago

“Service after landing was atrocious. Landed at 00:02am and eventually got our cases after very little communication at 01:18am. We travel a lot from Edinburgh and have found it to be the worst airport we have ever been in. Always delays in some department, and always excuses as to why the delays are happening.”

Posted 6 years ago

“Access to the airport is poor, only one road in, single file traffic to get to the drop off point. Check-in conveyor belt not working, so had to check in then move to another area for actual bag drop. Security takes a lot longer than it used to. Flight delayed 45 minutes then had to take a magical mystery tour on a bus to get to the plane. All in all the worst experience at EDI that I've had.”

Posted 6 years ago

“the officer that supposed to help with bag drop at the easy jet line was very rude. sent us back the line although we queued up to the front and i tried to use the machines.”

Posted 6 years ago

“The border control department is diabolicle all those flights arriving together nealy an hour to show your passport to leave,poor service”

Posted 6 years ago

“I travelled internationally and i had a lost bag when I flew in to Glasgow. I was told immediately that the bag was supposed to have it meet me in Edinburgh 24 hours later. When I arrived at the airport and my bag wasn't there I tried to speak with many staff about how I could contact the Glasgow airport to get more information, not a single airport employee was willing to truest help out with my situation and everyone tried to pass me on to someone else. Not a good experience at all.”

Posted 6 years ago

“At security the personnel gear you put on the tray to go through the scanner was left to go through whilst we had to queue at another area to go through the human scanner, when we passed that there was dozens of personal stuff that was left for anyone to steal. That is not security at its best, it's a scandal”

Posted 6 years ago

“The airport is totally unprepared for an airline disruption like the one that happened to British Airways on Saturday. Not enough seating, disallowing stranded passengers to rest overnight on restaurant couches results in people on cold concrete floors. No help, no one to make decisions. Sometimes helping people is more important than not applicable helth and safety regulations or liquor licensing rules. Very disappointing experience.”

Posted 6 years ago

“BA failed to get me home and belated re-routed me via Glasgow. Now on route back to Edinburgh airport to get my car. No assistance provided at any point.”

Posted 6 years ago

“When I handle the boarding pass, I pay the checked baggage fee. When I went to the gate, it took twenty minutes from the plane to take off, but did not let me board the plane. I missed the flight but did not refund the cost of my baggage. The key is, why do I check the check-in time, the counter staff do not tell me the aircraft half an hour ahead of the cabin, and then let me handle baggage? Is this intentionally let me pay? Its Easyjet U2802 in2017.5.25 06:10 edinburgh to London”

Posted 6 years ago

“The wifi service is terrible and the entire process of going through security is painfull. The system is so out of date but I work in Edinburgh so have no choice but to travel through the airport. I have travelled to Glasgow airport every week for 18 months and am now going to go back to glasgow and drive to Edinburgh. i Am from New Zealand and have travelled extensively around the world and Edinburgh is bottom of the list. Wifi is below poor in this day and age Security is nothing less than shambolic I have told my visiting family to fly to Glasgow and i will pick them up”

Posted 6 years ago

“When I arrived three hours prior to my flight, the airport was still shut down from the night. The signage of where to check in for departure is very much lacking on the main level where the airport bus dropped me off, so I ended up upstairs at the departure gates, which were also still locked. I wasted at least 30 minutes there...when they opened, I realized I had to go back downstairs. By this time, the lineups were massive. After finally checking in and getting thru security, I tried to get breakfast and coffee at Cafe Nero, who were still opening up for the morning, even though the airport was full of people. They were really rude and told me to come back in 15 minutes. When I returned in 15 minutes, they told me to come back in 10 minutes. Finally, after wandering the other direction thru the halls, I discovered Costa Coffee, who had been open all the while. Not a pleasant experience on the way out whatsoever! Who wants to leave their holiday like this??!!”

Posted 6 years ago

“No information given in regards to delayed flight and then no further information on having to move to different gates three times. Then on our return journey we had to wait 20 minutes for the pilot to find a spot to dock the plane ... not good”

Posted 6 years ago

“Trying to check in at the Air Lingus desk was incredibly slow, then when I tried to enter the security area the scanner would not accept my electronic or paper copy of my boarding pass. The person on the desk would not hel me and he advised me to go back and have my birding pass reprinted. At the check in desk it was chaos with lots of people that were going to miss their flight one of the staff took 20 minutes to process one family whilst the second staff member left the booking in area I then had to be rude and went to the front of the line to get a reprint of my boarding pass which took around 5 minutes. I then had to run all of the way and delayed at security and just maid the last call for the flight. Not a good start for a holiday!!!”

Posted 6 years ago

“Very poor baggage handleing”

Posted 6 years ago

“Travelling through Edinburgh is an awful experience. From arriving at the airport to boarding a flight is an extremely poor experience. On arrival you have walk through a thick "wall" of cigarette smoke. The check in experience is slow and similar to a third world airport largely due to the number of check in desks not being expanded in line with the number of flights and passengers. It's surely not a surprise that the baggage system regularly fails as it has not been expanded to cope with the "temporary"check in desks. The queues for security are frequently very long reaching back to the escalators. When using the fast track service there are regularly times when there isn't a dedicated fast track line. Airline crew and other staff frequently push to the front of the fast track queue. Airside there are insufficient seating areas and seats probably because of the focus on adding more shops. Air bridges are frequently broken or not used. Departure and arrival gates are frequently in remote areas of the airport extending journey times by 20 to 30 minutes.”

Posted 6 years ago

“Not enough people in a security or border patrol to allow people through quickly. Also no notification about flight delays.”

Posted 6 years ago

“Chaotic experience. Loads of travellers, long cues, slow managing, stressed and rude personel, poor information.”

Posted 6 years ago

“We were extremely harassed by the Ryanair staff. They were extremely rude as well”

Posted 6 years ago

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Edinburgh Airport is rated 3.6 based on 1,329 reviews