Edinburgh Airport Reviews

3.5 Rating 1,399 Reviews

59 %

of reviewers recommend Edinburgh Airport

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About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

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0131 357 6337

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Edinburgh Airport, Ingliston
Edinburgh
EH12 9DN

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Edinburgh Airport 5 star review on 17th June 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three separate domestic flights in one week and on each occasion the ground staff could not get steps to plane for 20-40minutes!”

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Posted 7 years ago

“At arrival 01JUN by Norwegian D8 3502 it took 45 minutes to arrange the bus connection from plane to terminal. Afterwards it took 10 minutes to come from the bagage claim to the exit because of a very narrow passage. As a frequent traveller I have never experienced conditions like that before. Regards, Carl-Erik Andersen”

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Posted 7 years ago

“Firstly our gate changed 5 times And each time it changed as soon as I arrived at the gate announced. I had to run to the other side of the airport several times. There was no air con at all through out your airport and many of us where over heating because of this and the gate changes! I felt like I was messed about numerous times. Flight was delayed by 1 hour and a half which wasn't your fault.”

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Posted 7 years ago

“The security staff in the scanning area were very rude, complaining that people didn't understand the rules and dismissive of passengers' questions. One staff member trapped my finger between two boxes as he obviously thought my young kids should be loading things faster. I understand the need for security, but Stockholm airport we're just as vigilant in a pleasant and helpful manner.”

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Posted 7 years ago

“More then one hour of queuing at immigration! Misorganisation!!!”

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Posted 7 years ago

“Entering Scotland, it took us more than one hour to get through immigration!”

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Posted 7 years ago

“People were not helpful at all, VAT is just a mailbox with no information.”

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Posted 7 years ago

“Extremely rude and sarcastic security staff.”

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Posted 7 years ago

“Edinburgh airport is invariably a poor experience with a remarkable level of avoidable frustrations for the ordinary passenger. Staff try to be helpful and are always polite but there appear to be fundamental systemic problems that are beyond the capability of management to solve. I have been on the point of writing to complain about experiences of Edinburgh airport several times but when one gets home and start to deal with day to day stuff it falls by the way. I could write about the 2 hours it took to check in to a Chicago flight leaving barely enough time to clear security and get to the gate or all the luggage having to be unloaded and reloaded delaying our flight to Schipol jeapordising our connection to Panama (many on our flight did miss connections) or standing in the rain outside immigration on our way home from Copenhagen for 10 minutes having already waited 20 minutes for a set of steps to be found to allow us to disembark, a part of the now typical 75-90 minutes it takes between touching down and leaving the building to get a taxi. I could complain about the 75 minute wait for luggage to start appearing on the carousel between 6.30 and 7.45 am on a Sunday coming home from Newark -long overnight flight. The last two were a pain but more than that there were a lot of visitors to Edinburgh on those flights and quite frankly as a native of the city I was embarrassed. The airport arrival experience is consistently the poorest of all airports I visit. The departure when luggage check in is needed is disorganised and extraordinarily time consuming. Much worse than any other airport I can remember using. I will not talk about these incidents because they have been eclipsed by coming home from Nice on Sunday last. The flight was already c30minutes late when we landed at "local time" 11.45pm. That , of course is no fault of the airport however what followed was. There was no stand available so we had to wait in our seats for nearly 45 minutes that is until 12.30 am before we were able to start leaving the plane and join a huge queue at Immigration - another 30 minutes - and so even with only carry on it still took over 75 minutes to leave the building and get a taxi. I keep hearing how well Edinburgh is doing. How passenger numbers are up. However , talking with friends and colleagues , who have similar and even worse tales than mine , they use "their " airport with weary resignation and indeed avoid using it if they can reasonably do so. Many like me never fly to London on business anymore. The train works well and a 30 minute delay results in a refund of 50% of the fare. For overseas trips Newcastle airport is a lot more convenient than one might think and often a lot cheaper particularly with a family of five. If I served my clients the way I have been served by Edinburgh airport , I would not have any clients. Quite frankly there is a reliance on a combination of the perception that there is no reasonable alternative and travelling passenger inertia for repeat business. I must say staff always seem courteous if a bit frazzled particularly on check in and try to be helpful. The problems seem systemic and clearly to be to do with organisation and management. I am sorry to be so critical . I would love to be positive but candidly , at best the airport offers an experience to be endured. It was not always like this . It used to be an exciting start to the journey. Paul Renz”

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Posted 7 years ago

“It was all a nightmare! Firstly I followed a friend down some stairs hoping to say goodbye to a friend who was going to Amsterdam...we had come from Orkney and were in transit... so we had to go through check in again and then despite sitting by the correct gate we failed to hear the call for the flight to Southampton and missed it... we then had to buy a new flight at an exhorbitant cost. Put me off Wdimburgh airport for life”

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Posted 7 years ago

“I was one of the enlucky British Airways customers that had the flight cancelled on May 27th, and got no support from the company, neither from the airport staff. Unfortunatelly my experience could'nt have been worse!”

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Posted 7 years ago

“It caos from start to finsh took neary hour at security then they tell you que for plain then standing for other hour and I got bad back”

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Posted 7 years ago

“In my last 2 visits (11th March return from Insbruck skiing and 29th May return from Tenerife), the ground support for incoming flights was frankly awful. In March, we waited 50 mins for luggage to hit the carousel (and the private co. in charge of luggage were non-existent (at 10am) and in May, at the end of a 4hrs 35mins flight, we were held for 25 mins on a bus at midnight with no explanation (flight arrived 20 mins late). This customer experience is beyond bad. Thoroughly unpleasant experience”

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Posted 8 years ago

“Most disorganised security, unhelpful staff and generally rude manager”

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Posted 8 years ago

“Service after landing was atrocious. Landed at 00:02am and eventually got our cases after very little communication at 01:18am. We travel a lot from Edinburgh and have found it to be the worst airport we have ever been in. Always delays in some department, and always excuses as to why the delays are happening.”

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Posted 8 years ago

“Access to the airport is poor, only one road in, single file traffic to get to the drop off point. Check-in conveyor belt not working, so had to check in then move to another area for actual bag drop. Security takes a lot longer than it used to. Flight delayed 45 minutes then had to take a magical mystery tour on a bus to get to the plane. All in all the worst experience at EDI that I've had.”

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Posted 8 years ago

“the officer that supposed to help with bag drop at the easy jet line was very rude. sent us back the line although we queued up to the front and i tried to use the machines.”

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Posted 8 years ago

“The border control department is diabolicle all those flights arriving together nealy an hour to show your passport to leave,poor service”

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Posted 8 years ago

“I travelled internationally and i had a lost bag when I flew in to Glasgow. I was told immediately that the bag was supposed to have it meet me in Edinburgh 24 hours later. When I arrived at the airport and my bag wasn't there I tried to speak with many staff about how I could contact the Glasgow airport to get more information, not a single airport employee was willing to truest help out with my situation and everyone tried to pass me on to someone else. Not a good experience at all.”

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Posted 8 years ago

“At security the personnel gear you put on the tray to go through the scanner was left to go through whilst we had to queue at another area to go through the human scanner, when we passed that there was dozens of personal stuff that was left for anyone to steal. That is not security at its best, it's a scandal”

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Posted 8 years ago

Edinburgh Airport is rated 3.5 based on 1,399 reviews