“It is a very handy airport for people living in the capital. An increasing number of airlines use it. Of course, this means it struggles at peak times and even the road system appears to be inadequate for the sheer number of vehicles nowadays”
“We had problems with a specific airline, our flight was cancelled, to get it resolved we had to go back to the desks at check in, and then go through security again. It was a very stressful experience.”
The airport is very nice, bright and easy to travel. The only point I did not like is the Gate 1 - 1E - 1F - 1K embarkation area, the area is very small, and the boarding passes are not well-defined, so the area was chaotic and unclear. People were a little scared, not knowing well what the right line was.
Greetings Susanna Lanzoni”
“Everything about Edinburgh is wonderful but at the airport we have met the staff who have given us a welcoming, efficient and very close welcome. Which is appreciated because we do not speak English.”
“I'm a frequent user of the airport (twice monthly at least) and the issues I have are:
1. Security staff - some are unfriendly - shout, talk to customers like they are herding sheep. Unprofessional - customers should not be addressed as "guys", talk to each other about non work related issues and delaying baggage security checks, talk about work related issues in public (I do not need to know that your boss is a pain).
2. Security process - it is slow!!! If are allotted end section of the system, your belongings are delayed at the other end, because they are held up by staff stopping them to add others' trays further down the line.
3. Taxi "wars" - It can sometimes be a poisonous atmosphere in the taxi rank between the staff of the two companies competing for my business.”
“We arrived safely which was good. However there is room for improvement. Signage to find the bus into Edinburgh was unclear although we did find the tram instead.
On previous occasions I have been dismayed by the 'newer' International Arrivals area which resembles a hangar and made me wonder whether I was arriving in a rural area in a third world country. As a Scot I was ashamed to imagine what first time visitors to Edinburgh must make of such a welcome. I assume this is just a temporary space until something more adequate can be built? I have also found luggage delivery in this area to be ridiculously slow given that the plane is essentially right outside the door. Service through the longer established International Arrivals is far better.”